State: Texas City: Houston Clear all filters (43 of 3248 reviews match)
filters
State:
City:
Product:
Show

Best Buy review in Houston, Texas: Poor delivery and refund service

1.0
Details
I purchased TV, warranty and tech support membership on a Sunday for delivery of TV on Tuesday. Delivery was a no show and I was not called and advised I was put on "reschedule." I called customer service to find that out, so I told them to cancel my entire purchase. We are now a week later and no refund! I have made calls to store, headquarters, complaint dept, etc and still do not have a full refund (1 week later). While the employees are polite, the company's policies on refunds and the BS we have to go through via 800 numbers and long wait times is extremely frustrating. I have gone through a week of frustration and stress due to this freaking company and will never step foot in that store again!!!
View full review
Review
#1678510 Review #1678510 is a subjective opinion of poster.
2.1
Details
Purchased Samsung sound bar online on November 8th. Never delivered! Best Buy website under my account shows item never delivered and refund made. NOT! Multiple calls and attempts to get my money back have failed. O customer service. They just do not appear to want to...
View full review
1 comment
ayesheh n
#1653017

their should be an organization to deal with best buy .

Review
#1410721 Review #1410721 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Customer service
Reason of review
Order processing issue
my husband and I brought 2 tv’s and 2 sound bars back in March we paid cash and was told we could reschedule delivery dates as needed(building a new house) everything was going great until this last time they went ahead and supposedly delivered them, but they told us...
View full review
1 comment
Anonymous
#1609983

Why would anyone ship merchandise to an incomplete, vacant house ? I don't get it.

Review
#1419248 Review #1419248 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

Best Buy review in Houston, Texas: Ghost employees

1.0
Details
Keyboard wouldn't work so I went into store to verify it was the keyboard or the computer. There was absolutely not a single employee who would acknowledge that we were there. If it wasn't raining I would have said *** and left. Won't be going back EVER!!!!!
View full review
Review
#1410902 Review #1410902 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
2.5
Details
On sept 28, 2018 I finally had my Samsung washer delivered to my home. It was suppose to be delivered two other times, but it was not and I was never informed why. When I spoke to the customer service manager she was very rude and unprofessional. She promised me a...
View full review
Review
#1252264 Review #1252264 is a subjective opinion of poster.
Product
Samsung Electronics Washer And Dryer Combination
Pros
  • Beautiful clerks and cashiers
Cons
  • Crappy customer service
  • Length of time to correct their mistake
  • Store return policies
Reason of review
Bad quality
Loss
$500
Preferred solution
Full refund
Tags
  • Poor Exchange Policies

Best Buy review in Houston, Texas: Picking up pre order

1.0
Details
when i showed my receipt to get my game from the locked Gage the game was not there so he asked the floor manager to get the one of the table from the front ,and luckily there was one there . so they had my receipt but i still owned tax on that part and i told that best buy person to get all the the money . so i can just pick it up but no they TOLD me that i owed money. asked for the manager and he said sorry either pay or we put it back. For $80 dollar game . THE BEST BUY WILL BE THE LAST TIME I GO THERE I WILL BUY ALL MY PARTS FROM AMAZON FROM NOW ON . THANKS FOR NOTHING
View full review
Review
#949179 Review #949179 is a subjective opinion of poster.
Service
Best Buy Pick Up Service
Cons
  • Failure to keep promises
Reason of review
Poor customer service

Best Buy review in Houston, Texas: Do not buy appliances from them!!!!

I ordered an oven from Best Buy last month and I will never order another appliance from them again. The day of delivery I waited at home but no one arrived or called to give me an update during the delivery window. I had to call best Buy Customer Service and wait on hold till they could contact the distributor. I was informed that they were running an hour and a half behind schedule. Two hours later while out picking up my children from school I received a call from the delivery men saying "we will be there in 15 minutes and you'd better be ready for us". Needless to say I was furious that I had waited all morning and now they had the nerve to tell me I'd better be ready. The oven was delivered and installed but a few days later when reading the user's manual I realized they did not install the anti-tip bracket on the oven which is required by Federal law for safety reasons. I contacted customer service once again and made an appointment to have the anti-tip bracket installed. Fast forward to the morning of my appointment and I receive a phone call from he technician asking what he is supposed to be doing for me. When I told him I needed the anti-tip bracket installed he told me he doesn't have them and won't be able to take care of it today. I am seriously disappointed in the Best Buy Customer Service experience. ****Update*** After calling customer service and telling them the service professional said he was unable to install the anti-tip bracket I was told someone from the warehouse would contact me by the end of the day to set up another service appointment. A week later I still hadn't received a phone call and called Best Buy again. Ater being on hold for 20 min I was told a case manager was assigned to my complaint and she would call me by the end of the day Unfortunately I never heard from her. When I called Best Buy again the next day and waited on hold 15-20 min again I was transferred to someone in the warehouse who told me there was never a case manager assigned to me and that she would assign one and that they should call me within an hour. I am waiting to see what happens and will update later.****
View full review
Review
#936562 Review #936562 is a subjective opinion of poster.
Service
Delivery Service
Reason of review
Problem with delivery
Preferred solution
Price reduction

Best Buy review in Houston, Texas: Pre-Ordering the note 7

4.1
Details
My dad pre-ordered the note 7 for me and I received an email stating that I could pick up the watch. I picked up the watch, but after having problems with it after a day, decided I would first talk with a best buy representative, then when they informed me all the watches were having the same problems, I opted for the memory card instead. This took place at the Gessner, tx location, where they said I would not have a problem swapping the two items, but because I did not place the order for that store, I would have to go to the store where the order was placed. The store manager at the sugar land, tx location, said he could not swap out the watch for the memory card. I would have to return the watch, cancel the order, and my dad would have to into a best buy store to place the order. My dad does this, but the best buy in reno, told him he did not have to cancel the order and that I should be able to swap the items. Two stores indicate I should have no problems swapping, except for the store where I pre-ordered the phone. Then once my dad places the order, the representative at the best buy store in reno says I cannot get the phone at the upgraded price. I then place a call to 1888-best-buy, where I was on the phone for an hour, then the online manager Elizabeth hung up on me. She did not call me back, I instead called and had to wait another 20 minutes. I can't believe the horrible customer service I've had to deal with, my wasted time, and gas back and forth to these stores because people don't know how to do their job. I am ready to cancel my best buy card and stop doing business with them all together. I encourage others to do the same, that way they won't have to deal with the headache of best buy.
View full review
Review
#901020 Review #901020 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
More than one above
I purchased an "open box" LG microwave oven in 2014 and was told that it was a floor model which explained the open box. Shortly after installation I had to call for repairs and the repairman that came to work on it informed me that it was a 2011 model! So I have...
View full review
1 comment
Calan
#1088708

Open box items are often considered close outs, returns, things that got stuck with. It's very common for things products, including appliances and electronics to be years old.

They are offered at a discount for being open box, so they are considered non refundable.

I never take a gamble with these items, because I don't have the money to throw away. The only time it's worth buying items that are open box, is if you buy a Square Trade warranty, they will cover everything regardless of the age of the item.

Review
#737905 Review #737905 is a subjective opinion of poster.
Service
Best Buy Installation
Cons
  • Misrepresentation
  • Misrepresentaion
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact Best Buy Customer Service

Website:
www.bestbuy.com
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
All Best Buy Contacts

Best Buy Products and Services Reviews

Compare Best Buy to

Best Buy
Best Buy
8298 reviews
1.8
VS
Walmart
Walmart
8298 reviews
2.2
Compare Best Buy vs Walmart

Latest Question

Best Buy Questions

Best Buy - never again

I will never buy another thing from this store again especially something that needs to be delivered. I bought an open box wall oven from a store in Houston and would to say I got a very good deal. They schedule a delivery time with me but had to reschedule twice after I have taken a day off from work. The second time they didn't even bother calling so I burned my whole day in the house waiting. When I called their customer service department they told me that the item I bought was mishandled and the glass door was broken. Well things happen, the agent said he will try to see what he can do but it turns out that he really couldn't do anything. He said I would need to go to the store and see what they could do for me as far as giving some concessions. Well I basically said I'd rather not go to all the hassle since i've been inconvenienced enough. I asked him to just refund me the money and i'll go get it somewhere else. He said the refund would have to mailed to me and would take 7 to 10 business days. That just grinds my gear. So at the moment I don't have the item I paid for, burned two days of vacation and now don't have the money to buy it somewhere else. In comparison, I bought something from Amazon, had a hassle free return and got my money credited back to me the following day. No wonder companies like Amazon killing Best Buy
View full review
Review
#725740 Review #725740 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$1000