Best Buy Reviews in Houston, Texas
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Best Buy deals in bad faith
I purchased a "new" HP laptop as a present which was "serviced" by Geek Squad before purchase. When we opened the box there were hand written CDs and no factory disks in the box. This was quite conserning and made me think this was a used or returned item. After having the laptop less than a week, we noticed a small crack in the corner of the screen. My daughter returned to the store where he manager was rude an accused her of causing the damage. I called later and he refused to speak to me. I called the general manager who was "too busy" to speak to me and never returned my call. The online customer service states that it is up to the store to decided if it should be replaced.
False Advertisement | Best Buy review from Houston, Texas
Went online to check to see if they had a Sony Walkman Radio in stock at their Best Buy near me. Bestbuy.com says available at such and such store near me...get all the way there, and the woman says "oh no, we don't have any of those, that would be too hard to find" [insert eye roll]. Do not advertise that it is available instore when it isn't. You wasted my time just to get me into the store to possibly buy a lesser brand Walkman so I would at least walk out with something..fail.
Pre-order of game 4 months in advance | Best Buy review from Houston, Texas
how are you going to pre-order a game months in advance and it does not show up on the day it is to come out? When i could of just waited for the the day it came out and picked it up myself! This is unbelievable and the most *** thing ever, I could have just walked up to the store and picked it up on the day it came out but since i pre-ordered i have to wait a week for it to arrive, this is unacceptable!!! And this *** at the customer service desk, well you really can't get mad at them because they are mindless drones following procedure. *** ***.....
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