And, unless I had purchased the $100 protection plan, there is nothing Best Buy will do. I would understand that if the television was a year old, but it's 2 months old. It literally hung on her wall, barely being touched for probably 6 weeks before it just stopped...
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You will have this issue with any retailer. If you do not purchase an extended coverage plan (even if you do and it's a manufacturer covered issue) and you do not attempt to return the product within the clearly posted return period (90 days on non-major appliances and electronics.

14 days for most large appliances and electronics) then why would the retailer, who sold to you in good faith, eat the cost of a new item? They don't get remunerated by the manufacturer.

Call the manufacturer, as if the product was defective that is their fault, and not that of the retailer. Television isn't exactly an essential anyway.

#1210347 Review #1210347 is a subjective opinion of poster.
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
exchange defective television for a new one

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