Best Buy Reviews in Dallas, Texas
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Promised to waive activation fee, never happened. | Best Buy review from Dallas, Texas
Employee at Best Buy in Muskogee offered to waive a $36.00 activation fee if we purchased a Sprint Hotspot. After many phone calls to the store and Sprint and speaking with supervisors, etc. I never received the $36.00 credit to my Sprint account. Apparently the employees at Best Buy are not trained, or given the wrong information, or just don't care what it takes to make a sale. Why is everything such a hassle these days? Oh yeah it's only about making a buck for the big corporates (I keep forgetting that) Honesty and doing a good job are becoming old fashioned I guess. Kinda scary!!!!
Best Buy My ***
I purchased a fridge at Bestbuy and it was schedule for delivery on 12/18. At the time of purchase, they asked for my delivery address. I told them that the address on my reward zone is wrong and provided them with the correct delivery address. Two or three weeks before the delivery, I went to the store again to make sure everything is in order. The night before the delivery date, I received a call for a delivery service company and told me that they were going delivery the fridge to the wrong address from my reward zone. I told them it is the wrong address and asked them to contact best buy to get the correct address. Right away, I went to the best buy store at Katy to inform them the situation. The agent I spoke with is named "Jasse", young white male. He told me everything is in order. I asked him to contact the delivery company to make sure they have the correct address. Again, he said everything is in order and you will have your fridge tomorrow. I called the delivery company on the delivery date. They still have the wrong address and they said Best Buy didn't get back to them and only Best buy can change the address. I called the best buy store. After waiting for half an hour, a lady named "Lily" answered my call and she was trying to help me sort things out. A while later, she said she is getting off work and "Justin" would take over my issue and get back to me. I never heard anything from this "Justin" guy and I didn't receive my fridge either. As things stand now, I don't have my fridge which I paid for and I haven't heard sh$# from best buy. If best buy has a remotedly decent customer service and it is actually monitoring this, somebody needs to get on this right away and somebody needs to get fired. I need to be compensated for the mess they created and the agony they caused. The best buy store I made purchase at is #354 located in Katy.
Best Buy Deal Tree gives no money, misrepresents items received; Rip-Off!
I recently switched my cell service to Verizon from AT&T through Best Buy. While in the store, the sales people admired my AT&T Sony Ericsson Walkman phone and suggested I trade it in through their Trade-In program. During the process of switching plans, the salesman tested my old phone, transferred contacts and photo's, etc. Twice during this process, I received calls on the Sony phone. The next morning, I looked up the information as to how to receive a gift card from Best Buy by trading in the old phone. The online form asked for the make of the phone and model. Walkman was stamped on the side of the phone, though the manual had a number model on the cover; they were essentially the same phone. It asked if the phone was working; yes, as I had used it in the store the day before, did I have the power cords and finally, was there any water damage (no). The only flaw in the phone was the center navigation button was missing the tiny plastic cover; something the store even took note of but said made no difference as the button was functional. I printed out the quote for $22.00 for trading in the phone and shipped it out. A week later I received a reply telling me that they were giving me nothing for the phone and if I wanted it back, I had to pay THEM return postage and Shipping and handling charges that may exceed $48.00!!! They claim the phone was misrepresented by a wrong model number. As I said, Walkman was stamped directly on the phone and that it didn't work. I wrote back telling them YES it did work and who were they kidding. There reply was now that it WAS SEVERELY DAMAGED and I still wouldn't receive any credit for it and then rubbed my nose in the fact that they would charge me money to return it. DO NOT TRADE IN anything to these people. The whole program is a scam so they can resell or refurbish products at a 100% profit. They are liars and cheats!!! I have no problem with the stores; they are upfront and honest but you are sending your items to faceless *** men and have no retribution. Let this posting be your warning and PLEASE, PASS IT ON.
Laptop Support | Best Buy review from Dallas, Texas
My daughter purchased HP laptop from Best Buy. She was told that she purchased a "factory warranty". It has been back to Best Buy for repairs 5 times and "sent to the factory" for repairs each time. It is still not working, and HP has no record of her EVER bringing it in for repairs. HP explained to me that Best Buy has a "special" relationship with HP. They send the units to their own "service facilty" and HP never sees the computer. Now, Best Buy wants to rent her a laptop until they can figure out what is wrong with it. Should they not be able to fix it, their "Customer Solutions Manager" Farhad Ahmad, will apply the rental towards another laptop. As the CEO of a manufacturing company, I intend to advise my employee base of their business practices and ask them not to do business with Best Buy. Bob Smith, CEO BB Motor Corp
Best Buy does not care about customers satisfaction
I purchased two Magellan 1440 GPS systems at Bestbuy.com back in November. I have returned the two systems a total of 5 times due to defects in the product. When one of them went out yet again, I called Best Buy to arrange to take the product back into the store and get a credit toward another product. I was told in no uncertain terms this was impossible. I had to deal with the .com department. When I called them for a refund, I was told that even though the product had been returned numerous times, they had a 30 day return policy and therfore I was out of luck unless I wanted to do a no receipt return and take a $40 loss. The fact that they sell this poorly designed product is one thing but they seemed to find it humerous that I was stuck with it. Oh and yes, I did call Magellan and they also have a 30 day return policy for refund. I can however keep returning the product for replacement for another 6 months until my warranty expires. FORGET IT! I will never shop at Best Buy again and advise anyone who considers it to be sure of the return policy and GET IT In WRITING!
22 days - still waiting for service and truth | Best Buy review from Dallas, Texas
22 days today and I'm still waiting for my 50" Samsung TV to be repaired. The worst service I have ever received. If I don't call to check on status, I receive no information unless it's after the fact. Now I'm told parts are on back order - have to wait until 4/2 and then may not receive. Have been lied to by everyone but Irene (she is great). Rude, unprofessional service - fix my TV or give me a new one. Retrain or train your people to have customer service skills and not just say - "Oh My" or "I'm sorry but". Follow-up with the customer when parts are delayed and date of service changed. Call customer prior to day of repair call to let them know their appointment has been cancelled. Worst customer service I have ever experienced. Irene is the only good thing about your service and company.
Bestbuy told me that my tv wasnt covered and it is. | Best Buy review from Dallas, Texas
Bestbuys customer service rep. told me my 42" plasma tv wasn't covered by a warranty. I took it to a repair store they wanted over $400.00 I choose to have it recycled and purchase new. Only a few hours later had a receipt in my hand and it was covered by a warranty purchased at the time. I now have no tv and bestbuy said it is my responsibility to hold on to my receipt and they will only give me a "GOOD DEAL" on a new tv. They also told me that if I would have paid to have the TV fixed that my warranty would have reimbursed me the full amount. Now since I believed the customer service rep that I was unlucky enough to have help me I have a warranty still in effect (which doesn't expire until 12/18/2010) but no longer have a TV and that there is nothing they can do. I was told that I was irresponsible for not having kept track of my receipt for the last three years. Also should not have had my TV recycled since I chose to not have it fixed. So here I am today no TV no satifisfaction and a disgruntaled consumer. You would think in todays economy any business would happily try to keep as many customers as possible. I guess Bestbuy doesn't need my business. I am going to post this in as many places as possible and hope that it my influence others to BEWARE Bestbuy does NOT care about their customers.
BestBuy Store Card | Best Buy review from Dallas, Texas
They charged me $35 (twice) saying I paid late. I actually paid on time but they said it takes an extra 5 days to clear so technically its late. Then they asked me to pay $109 which I did to bring my account back in good standing, they didn't tell me they were going to take $15 of that as a fee for taking the payment over the phone! They refuse to refund any of the fees. As soon as I get my tax refund check, I'm closing this account. Don't shop bestbuy, they'll ruin your good credit and rip you off.
Best Buy poor customer service
In November 2005 I purchased a 50" LG plasma TV from Best Buy in Dover, DE. (#842). In May 2008 while watching the TV there were three very loud "bangs" and the unit shut down. I called the warranty service and the TV was repaired ( cost of $ 700.00). On 12-27-09 while watching the TV there was a very loud "bang" and the unit again shut down. I called the warranty service and was advised that the extended warranty expired 10-31-09. I was very upset as I had not been afforded the opportunity to renew the warranty for this TV. I explained the situation to the warranty rep, stating the TV had blown up twice within a year and a half and I was not afforded a renewal on the extended warranty. Nothing they could do. The afternoon of 12-27 I went to the Dover DE store and requested to speak to the store manager. I was advised that the assistant manager was there. I asked to speak to him but he refused to come out and speak to me. He sent messages out to me via a store associate. I was told that there was nothing that could be done at the store level and that I would have to contact the corporate office. On Monday 12-28-09 I called the corporate office and after being transferred to the wrong department four times I finally spoke to a gentleman by the name of Tim. Tim advised me that there was nothing that Corporate could do and it would have to be handled at the store level (here comes the runaround). I then called the Dover DE store and spoke to the manager his name is Glenn Stitsworth. I explained everything to Mr. Stitsworth and he asked me exactly what I wanted from him. I explained the story to him and that I have been a loyal customer to Best Buy for many years and have spent many thousands of dollars with the company. Mr. Stitsworth advised me that company loyalty means nothing. Considerations of this nature are not based on loyalty of the amount of money one spends with Best Buy. He did however say that he would see what he could do and he would get back with me. He again asked why I thought Best Buy should help me with matter and I again explained that I paid $ 4000.00 for this television and it had blown up 2 times in a year and one half. I feel that this unit is defective and should be repaired at no expense to me. I also explained that I feel I was not afforded the renewal warranty due to a "payout" being made on this unit. He assured me that that was not the case. It has bee over 10 days and I have not heard from Mr. Stitsworth. I believe Best Buy should stand behind this unit. The overall cost to Best Buy would be in insignificant on the overall scope of things and would go to great lengths in restoring confidence in the company.
Best Buy Manager
Best Buy Blows
Andrew, the grease monkey at the Denton, Texas Best Buy needs a punch in the face. I will never ever ever shop there again after the way he treated me. They tried to double bill me for a stereo install/deinstall and he seemed too stoned to realize the problem. Best Buy needs a good drug test for its employees.
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