Best Buy Reviews in Dallas, Texas
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Geek squad and BEST BUY is the WORST
My computer has been in geek squad *** for a month now and when I call for status i get incompetent people who can not tell you what is wrong. then they tell you to call the STORE, and guess what? they tell you to call the 800 geek squad number. endless cycle. I still don't know what is the hold up. the General Manage at the Best Buy store in Aurora at the Briarwood location is just as incompetent and does not honor her commitment to call back. NEVER EVER buying from Best Buy again. EVER! I am contacting the District Manager next and posting reviews everywhere.
Best Buy, extremely poor online ordering experience
I have had an exceedingly poor response from Best Buy in trying to acquire a dishwasher I bought back on January 11, 2012. Three rescheduled deliveries, with no actual delivery, a terribly broken ordering and statusing process, and absolutely no proactive (or reactive for that matter) follow up from any of the channels at Best Buy... save a delivery department that called me to say they had no dishwasher to deliver. Below is an excerpt of one of the several communications I have made to Best Buy in trying to seek help and resolution. To whom it may concern, I am writing to inform you of a truly awful customer experience I am having in trying to acquire a dishwasher I purchased online back on January 11, 2012. The online purchase went apparently smoothly, but the day before delivery I got a call from the delivery department letting me know that delivery would not be happening because they didn't know where my appliance was. They suggested calling elsewhere in Best Buy to find out what happened because from their view, the order was never "transferred". I did as directed and found out that no one really could tell what had happened. That supposedly some system showed the Dallas (where I live) warehouse had my dishwasher, but after a few calls the CSR determined that was not the case. The original delivery for sometime in late Jan was rescheduled for Feb. 8. From that time until Feb. 8 I heard nothing from Best Buy. Late in the day (around 4:30 or so) on Feb 8, I called back into Best Buy to find out the delivery status. I was able to access my order online and relay the order information to both the IVR and CSR because apparently the CSR does not receive the information taken via IVR. Again, there was confusion as to what had happened to my order. The CSR handled the call graciously, but it was immediately apparent that she had no access to the actual status of my order. She had to inquire to her supervisor and make several phone calls to other departments, I remember one was the research department, to find out exactly what was going on, why there was no imminent delivery, why I had not been contacted about this failure, yet again. Needless to say this was very frustrating, but after well over 40 minutes on the phone with her and a lot of persistence, she got an answer that the manufacturer (GE) had not yet sent the dishwasher. From that point on, all she could do was try to reschedule for Feb. 21. Keep in mind, at this point, Best Buy has had my $974.24 for almost a month now with no dishwasher delivered and a lot of apparently broken process that we are all having to suffer through. You can imagine my frustration. Also keep in mind I am having to coordinate with a plumber for installation. So I am twice now having to reschedule a plumber. This is not good. Today is Feb 20. I have heard nothing from Best Buy confirming a delivery for the promised date of Feb. 21. I went online today to get my order information so that I could PROACTIVELY call in to see if my dishwasher is being delivered and a window as to when. To my surprise, my order has now disappeared from the order status portal altogether. So, as I am today calling into Best Buy to get help, and as I get to the Order Status section of the IVR it hangs up on me when I don't input an order number (I don't have my order number because the portal is no longer showing my order information). Then when I call back in, and select the option to go to someone to direct my call, a very gracious CSR directs me to Online Orders with Delivery, no Installation. I get greeted by a recording that tells me that due to high call volumes I should call back later, and it hangs up on me. Honestly... I have a hard time remembering a worse customer experience than what is currently happening via your processes and systems. Still keep in mind, Best Buy has almost $1000.00 of my money, and I am having to waste many hours navigating your broken processes and systems... and I say waste because nothing has been fixed, and I certainly still lack a dishwasher, and I have to now figure out how to work around my work schedule to deal with this extreme inconvenience, maybe reschedule a plumber... this is really a poor showing. I buy from Best Buy because I have believed you are a 1st class operation with the professionalism and market leadership to provide good products and services. I sincerely hope my recent experience to the contrary is an aberration. Please advise as to how I might proceed in either acquiring my dishwasher or my money. If possible, I would also like to understand as to why since the 1st call from your Dallas delivery department, I have not once received a proactive communication as to status or changes. Thank you for your attention. Sincerely, C H
Best Buy Installation
Best Buy screws the consumer again
Today 1/28/12 I attempted to exchange a gift I received for Christmas on 12/25/11 at the Rapid City, SD store. I dropped off the product when I arrived at the store in the customer service desk stating that I want to return it for exchange but did not know what I wanted yet and needed to look around. They said okay. I returned to the service desk and started working with a gentleman until he stated that the return date had expired and he needed to talk to the manager about it. When the manager arrived she briefly stated that the date had expired and she could not accept the return. I stated that I lived 154 miles away and that I do not get to any town that has a Bestbuy every month to return such things and she again said "sorry". She obviously does not care about the customer or understand retail sales. I had planned to use that return as partial to purchase a new Iphone, accessories, and a couple of other twenty dollar items. Not only did you all lose my purchases today but will never see me purchase anything from you all again. Also I will be spreading the details of my experience to all of my contacts along with every place on the internet that I can think of. I will also be writing to our local newspaper so everyone can see how you treat customers that do not live in the towns where you have stores.
Best Buy Sales Manager
Best Buy Sold Us What They Didn't Have
We bought a washer and dryer set from Best Buy on December 26 and were promised delivery on December 30. The dryer is delivered on December 30 but no washer... we were told it may be delivered on January 7. So I call corporate this morning. First I was told January 7 delivery on the washer, then I was put on hold for ten minutes. "Customer Service" came back on the line to tell me that the washer, in fact, is unavailable and will not be delivered. How about that? They actually sold us something they don't have and will never deliver. So now we have a dryer, no washer and no solution from Best Buy. Thanks, Best Buy!
I was looking for a laptop as a gift. I found a great deal on a Toshiba i3 laptop and purchased it online for delivery. Filled out all the online info with address, credit card number, everything. I thought I was done and so I STOPPED looking. I come to find out a...
Stupidest employees ever. | Best Buy review from Dallas, Texas
basically, its black friday and we went to buy those prepaid phones that were on sale. we lined up for about 10-15 minutes? (this was around 10 am) and FINALLY when it was our turn to pay, the *** cashier told us that the phones are limit two only. uh hello? where does it say limit two? and EVEN WORSE was that i came with another person and they ONLY LET US BUY TWO even though there were two of us. also. why would you want to set a limit on those prepaid phones for. they had a whole barrel of it, around 30 to 40 and those phone models are so old, no one even buys them anymore. shouldnt they be happy that some people are trying to help them rid of their inventory? *** ***. another thing was a friend bought a 3d tv, the one on the ad that said there would be a FREE home theater system with the purchase of the tv. instead, he got scammed. and the *** people there said theres no free home theater system because the QUALITY of the tv is better than the other one. what kind of lame excuse is that?
Best Buy Cashier
GEEK Squad - Waste of money | Best Buy review from Dallas, Texas
Hi, I bought a Samsung Infuse mobile phone from a best buy mobile store and also the Geek Squad protection plan for 2 months. But in the middle of second month of the protection plan period, I called customer service and cancelled the plan. I was given assurance by the customer service representative that my services and replacement will still be covered for the first two months since I already paid for the service. As fate would have it, I had some problems with the phone and so went to the nearest BestBuy store (Frisco,TX near Stone briar mall) to get it fixed/replaced. I made three trips to the store and during the first two trips, the mobile stored manager (David) was very helpful and he called the Geek Squad customer care to get my plan reinstated since I already paid for the services. The plan was supposed to be reinstated in 5-7 business days but it never happened. By the time it was reinstated, my two month coverage was up and I couldn't get the phone fixed. During my third trip to the store(was still under coverage), the lady at the mobile store was not helpful at all and she tried to just give me some vague reasons why she cannot help me. So after paying 20$ for two months, 3 trips to the store, wasting 2 hours for every trip and lots of tension , my issue was never resolved. So much for the Geek Squad protection and customer service. I would never recommend anyone BestBuy protection plan again. It is just another way of making money by BestBuy. If you know how to operate a computer, then you probably don't need the help of a Geek Squad member. All he did to help me was do the factory format in my mobile phone which I had already tried. If I had bought this mobile phone at a AT&T store (I had a two year contract), AT&T would have replaced my phone (no questions asked). They had replaced my i-phone earlier without asking any questions. Horrible experience with Geek Squad. DO NOT WASTE YOUR MONEY WITH GEEK SQUAD. Regard, Vivek
Best buy scams people getting phone
best buy signed us up for cell phones not telling us about the actervation fee of 360 dollars which was a shock to wife and I living on social securty.think this is a dam discrace.and of course they will lie and say they did will never buy anything from these people again.money is tight as is without being scamed.if this is the way they care to do busness don't think they will be around much longer.had we known it would have costed that much money would not have gotten phones.hope they read this and get pissed themselves
Best Buy Gave me refurbished TV
Had a plasma with burn in less than one month old. Called Panasonic said it was a defective plasma and to return. Big hassle but stuff happens. At best buy the replace it with a refurbished tv that I did not notice until I got it home. When I came back to the store a "Geek Squad" Manager told me it was my fault that the tv had burn in and they should not have returned it (i got defensive at this, as I never leave my tv on a static image, the burn in was from a defect in the panel.) Finally got my new TV but with wasted time money and verbal bullying from some tool at best buy. I feel sick that I spent over 3 grand there.
Best Buy NOT
Bets Buy advertise they do layaways, well I tried it and won't ever go to this particular store again. I went to store 202 in Plano TX (they were the only one listed in our area) to put a LCD big screen on layaway. I had an associate get the item information and took it to the customer service counter. The associate said she could take care of it. An hour later I was still standing there and no progress. At this point she asked another associate for help. The other associate acted like she knew what she was doing but didn't. 45 minutes later I was still there and no apparent progress so I asked for a manager. When the manager arrived I explained what we were trying to do and that I'd been standing there an hour and forty-five minutes, he said "oh" and walked off. I had them cancel the transaction which was only as far as charging my debit card for the down. When i had time I checked the bank to ensure the transaction was canceled only to find it had not been and they had charged my account twice. Don't ever go to that store, the employees don't know what they're doing and the managers don't seem to care.
Best Buy Manager
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