State: Texas City: Dallas Clear all filters (30 of 3248 reviews match)
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1.0
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My wife bought a Moto Cell Phone plus 3 accessories a month ago at Best Buy in Dallas Texas. She was not impressed with the accessories & brought them back to the atote for return with the receipt. Ahw was denied a reund. She was told that thw item is no longer sold...
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1 comment
Anonymous
#1592304

That's harsh. QUOTE : " loyal customers for many years " ...

they don't break the rules for you once and now you'll never return ?

The customer is not always right but they are always the customer , even when they make a poor choice of purchase and are dissatisfied. But there are rules and limitations on full exchange - you must realize that the product cannot be resold as "new", causing actual loss to the company when the return was a matter of whim or buyer's regret.

Review
#1393989 Review #1393989 is a subjective opinion of poster.
Service
Best Buy Manager
Cons
  • Poor customer response
  • Responsiveness
Reason of review
Return, Exchange or Cancellation Policy
Loss
$200
Preferred solution
Let the company propose a solution
Tags
  • Customer Dissatisfaction

Samsung Galaxy Note 5 Review

2.5
Details
I bought a on line samsung note 5 the day I was to get it they sent me a text saying sorry there would be a delay.I called to see if I could just go to the and get one they said no still waiting they have my money I have nothing
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Review
#754950 Review #754950 is a subjective opinion of poster.
Reason of review
Order processing issue
3.0
Details
This THIEF stole my credit card information and attempted to make a $431.00 dollar purchase (for pick up at a Best Buy store in Rockwall, Texas). Fortunately, the fraud was detected within 24 hours and the order cancelled. The name "Durand Taylor Kedron" appears on the...
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3 comments
Chinenye
#1040526

Isn't that Durand fellow the starting left tackle for the Vikings?

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Review
#700476 Review #700476 is a subjective opinion of poster.
Product
Best Buy Credit Card
Reason of review
Order processing issue

Other Product Review

The worse customer service ever..
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Review
#666026 Review #666026 is a subjective opinion of poster.
Reason of review
Poor customer service

Best Buy - Delivery Service Review from Dallas, Texas

2.3
Details
Purchased a gift...over $1000...asked for delivery they put the wrong address in the delivery box...a completely different city...and wouldn't except responsibility for their mistake. People took off of work to be available for delivery, it inconvenienced several people but still no help. Only response is it would be another day until I could even schedule another delivery...I called the VP of customer service Karalyn Sartor and her faithful guard dog (male exec assist) argued that it didn't matter nothing could be done and I couldn't even get my money back for another 48 hours so I could go somewhere else and make my purchase. I called and asked so many times for a solution and nothing...it's honestly p*%# poor service for someone who just spent over a grand of hard earned money with them and it's their mistake but they refuse to take ownership and responsibility and at least do something. I work with companies larger than Best Buy and they are my customers...I would never treat them this way...customers are your revenue Hubert Joly, Sharon McCollam, Matt Furman, Keith Nelsen....I would take a good look at how you're treating them.
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Review
#596710 Review #596710 is a subjective opinion of poster.
Reason of review
Poor customer service

Best Buy review in Dallas, Texas: Friend bought a $200.00 GPU and there was no GPU in the box.

A friend of mine payed $200.00 for a Geoforce GTX 550 TI from Best Buy and asked the employee he purchased it from if the box was tampered with and the employee said no. Then he went to install it in his new computer and opened up the box and there was nothing there. My friend payed $200.00 for an empty GPU box DON'T BUY AT BEST BUY THEY LACK AUTHENTICITY AND SHARE THIS REVIEW WITH YOUR FRIENDS THAT ARE BUILDING COMPUTERS AND GETTING THERE PARTS FROM BEST BUY GO TO MICRO-CENTER OR RADIO SHACK OR FRY'S ELECTRONICS CAUSE IF BEST BUY HAS THE OPPORTUNITY TO STEAL FROM YOU THEY WILL!!!
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2 comments
Anonymous
#825007

Your friend should have been able to feel if the box was empty or not, or their might have been a slight sound of something moving around in the box.

Anonymous
#824985

I have to call *** on this complaint first of all if the package had been tampered with your friend could have easily paid for it then opened it right then and there.

I further call *** on the complaint due to your lack of proper grammar and spelling and having to yell in caps.

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Review
#494809 Review #494809 is a subjective opinion of poster.
Loss
$200
Nightmare Customer Service: I recently purchase a GE Washer from BestBuy Mesquite, TX. Salesperson was good and knowledgeable. Delivery install went fine. 15 minutes after the install, I received a call from BestBuy to complete a survey of their installation. I...
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5 comments
Patrick
#639863

I love how this loser from Louisiana is constantly bashing Target everywhere. it's like "I ordered a Big Mac at McDonald's and got sick because it turned out they gave me a Big Mac that was made the day before and it sat out all day" then this weirdo comes along and says "sorry to hear that but Target will make you even more sick because they're just so horrible. I don't know why they're horrible but they just are"

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Review
#395501 Review #395501 is a subjective opinion of poster.
Service
Best Buy Installation
Loss
$600
Their TV power off in the middle of your favorite show. Manufacture company came out to repair however after 30 days the Insignia TV started cutting off again. We were told to have it repair would cost us $150.00 plus parts and labor. Never again.....Insignia...
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7 comments
Anonymous
#748847

I have a small insignia tv that made metal tip of the cable connection that is plugged into it, burnt looking. I replaced the connection and it makes a strange electrical sound when its been on for a while.

I wont leave my house with this tv on. Im waiting for black friday so i can buy a new tv. I will never buy an Insignia TV.

A family in my neighborhood had their home burn down because of a new tv they bought. Im betting it was an Insignia

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Review
#312139 Review #312139 is a subjective opinion of poster.

Best Buy review in Dallas, Texas: Sucking bestbuy

I wanna buy a TV on Bestbuy.com. but they just show the price at check out, *** THAT, bestbuy just let you know the price when you purchase some *** *** from them, what the *** , *** sucking bestbuy. I have never seen anything like this before, normally, at other sites , i just need to add it in the shopping cart then I can see the price, but Bestbuy want you to add it in the cart, then log in to check out, they will show you the price, *** , i just cant image they like to cheat customers like that , i dont *** care about what the price they give but it *** suck, *** you bestbuy
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1 comment
Patrick
#478211

really? because I'm able to see the prices of the TV's.

I guess Best Buy made you mad because they caught you stealing and now you want to bad mouth them.

and even if you couldn't see the price of the TV until checkout, it's not like you actually had to buy the TV to see the price so calm down. oh and learn how to type at least a little better.

Review
#317164 Review #317164 is a subjective opinion of poster.
Service
Best Buy Customer Care

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7601 Penn Avenue South
Richfield, Minnesota 55423
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Phone:
(757) 220-1352
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Best Buy, extremely poor online ordering experience

I have had an exceedingly poor response from Best Buy in trying to acquire a dishwasher I bought back on January 11, 2012. Three rescheduled deliveries, with no actual delivery, a terribly broken ordering and statusing process, and absolutely no proactive (or reactive for that matter) follow up from any of the channels at Best Buy... save a delivery department that called me to say they had no dishwasher to deliver. Below is an excerpt of one of the several communications I have made to Best Buy in trying to seek help and resolution. To whom it may concern, I am writing to inform you of a truly awful customer experience I am having in trying to acquire a dishwasher I purchased online back on January 11, 2012. The online purchase went apparently smoothly, but the day before delivery I got a call from the delivery department letting me know that delivery would not be happening because they didn't know where my appliance was. They suggested calling elsewhere in Best Buy to find out what happened because from their view, the order was never "transferred". I did as directed and found out that no one really could tell what had happened. That supposedly some system showed the Dallas (where I live) warehouse had my dishwasher, but after a few calls the CSR determined that was not the case. The original delivery for sometime in late Jan was rescheduled for Feb. 8. From that time until Feb. 8 I heard nothing from Best Buy. Late in the day (around 4:30 or so) on Feb 8, I called back into Best Buy to find out the delivery status. I was able to access my order online and relay the order information to both the IVR and CSR because apparently the CSR does not receive the information taken via IVR. Again, there was confusion as to what had happened to my order. The CSR handled the call graciously, but it was immediately apparent that she had no access to the actual status of my order. She had to inquire to her supervisor and make several phone calls to other departments, I remember one was the research department, to find out exactly what was going on, why there was no imminent delivery, why I had not been contacted about this failure, yet again. Needless to say this was very frustrating, but after well over 40 minutes on the phone with her and a lot of persistence, she got an answer that the manufacturer (GE) had not yet sent the dishwasher. From that point on, all she could do was try to reschedule for Feb. 21. Keep in mind, at this point, Best Buy has had my $974.24 for almost a month now with no dishwasher delivered and a lot of apparently broken process that we are all having to suffer through. You can imagine my frustration. Also keep in mind I am having to coordinate with a plumber for installation. So I am twice now having to reschedule a plumber. This is not good. Today is Feb 20. I have heard nothing from Best Buy confirming a delivery for the promised date of Feb. 21. I went online today to get my order information so that I could PROACTIVELY call in to see if my dishwasher is being delivered and a window as to when. To my surprise, my order has now disappeared from the order status portal altogether. So, as I am today calling into Best Buy to get help, and as I get to the Order Status section of the IVR it hangs up on me when I don't input an order number (I don't have my order number because the portal is no longer showing my order information). Then when I call back in, and select the option to go to someone to direct my call, a very gracious CSR directs me to Online Orders with Delivery, no Installation. I get greeted by a recording that tells me that due to high call volumes I should call back later, and it hangs up on me. Honestly... I have a hard time remembering a worse customer experience than what is currently happening via your processes and systems. Still keep in mind, Best Buy has almost $1000.00 of my money, and I am having to waste many hours navigating your broken processes and systems... and I say waste because nothing has been fixed, and I certainly still lack a dishwasher, and I have to now figure out how to work around my work schedule to deal with this extreme inconvenience, maybe reschedule a plumber... this is really a poor showing. I buy from Best Buy because I have believed you are a 1st class operation with the professionalism and market leadership to provide good products and services. I sincerely hope my recent experience to the contrary is an aberration. Please advise as to how I might proceed in either acquiring my dishwasher or my money. If possible, I would also like to understand as to why since the 1st call from your Dallas delivery department, I have not once received a proactive communication as to status or changes. Thank you for your attention. Sincerely, C H
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1 comment
Tony
#442435

I am having the same experience. I ordered a car stereo online on Feb 26.

Expected delivery Mar 4. I got an e-mail on the 4th saying that delivery was delayed. I called the 1-888 number and they told me I had to call the store it was being delivered to. I called the store and they said I had to call the 1-888 number.

I went back and forth 2 or three times talking to the same two people. The 1-888 person said it was being delivered from the warehouse in Tucson. Hmmmm the store I am to pick it up is in Tucson. I called the store back and they said they didn't have a warehouse in Tucson.

Nobody knows where my item is! I can't be playing this "Find the product that I already payed for". Seeing as how I have to leave to go on my vacation in two days. I am going to just cancel my order, if I can find somebody that knows how to do that right.

You are exactly right, this big huge tech store has a more broken system than they probably had back in the "order by paper and phone era". At least back then you knew you would receive the item that you paid for and not have to worry if you were ever going to see the money again.

Review
#300832 Review #300832 is a subjective opinion of poster.
Service
Best Buy Installation