customer service store service customer geek squad phone manager order money people
we bought 40 dollar cards there 3 times and not one card loaded even we didn't leave the store and tried the phone robot stated all 3 cards were empty. we still didn't leave the store and got mgmnt who after an hour told us nothing they can do. so we out 120...
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1 comment
Anonymous
#1707791

all the male employees were all over her like gravy on taters. slobbering and drooling like wolves, its all on youtube you can see it there plus the drool

Review
#1568990 Review #1568990 is a subjective opinion of poster.
Pros
  • Busting them on camera
Cons
  • Being ripped
Reason of review
Poor customer service
Loss
$120
Preferred solution
close the store
Tags
  • Busted Lol

Horrible and incompetent! | Best Buy review from Katy, Texas

Have been trying to get a Frigidaire microwave for over a month and half delivery comes with the merchandise unpack it and always the microwave is damaged! Called Best Buy where I purchased it all they say is we’ll order another one how can Best Buy afford to stay in business! I remember a few years back they were thinking about going into bankruptcy! Now I can see why
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Review
#1519522 Review #1519522 is a subjective opinion of poster.
3.5
Details
*I bought a **" Samsung T.V. 6 years ago and have maintain the protection plan every year. In the last 2 years the Geek squad has had to come to our house and replace parts and make adjustments in order to view the T.V. at maximum level. We currently have a work order...
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Review
#1458929 Review #1458929 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • I am frustrated in their lack of flexibility
  • Not honoring customer requests
Reason of review
Warranty issue
Preferred solution
allow me to renew protection plan for one year, or reimburse me cost of T V
Tags
  • Lack Of Problem Resolution
1.0
Details
I was coming into the best buy store on 12/11/2018 around 8-10:am and I was looking at some phones, and trying to get some help, I was kinda of amazed of how much the whole place had change. There was a couple in front of me waiting as well, When the woman had stated...
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Review
#1422668 Review #1422668 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Very upset
  • That someone did come to my ad and help name nakia
Reason of review
Poor customer service
Loss
$1
my husband and I brought 2 tv’s and 2 sound bars back in March we paid cash and was told we could reschedule delivery dates as needed(building a new house) everything was going great until this last time they went ahead and supposedly delivered them, but they told us...
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1 comment
Anonymous
#1609983

Why would anyone ship merchandise to an incomplete, vacant house ? I don't get it.

Review
#1419248 Review #1419248 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
just bought new tv best buy, bought 2 yr war. was told it covers any thing for 2 yrs that might happen to it. the screen cracked took it back to the store then I was told it did not cover cracked screens first I heard of. contacted geek sq the said the same thing. I...
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5 comments
kenneth o
#1731690

this is a great company (NOT AT ALL) STUPID PEOPLE RUNNING IT I HAVE SPENT THOUSANDS OF DOLLARS WITH WALMART BECAUSE OF THESE PEOPLE THEY ARE NOT TOO BRIGHT.

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Review
#1412492 Review #1412492 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$1300
Preferred solution
Full refund

Ghost employees | Best Buy review from Houston, Texas

1.0
Details
Keyboard wouldn't work so I went into store to verify it was the keyboard or the computer. There was absolutely not a single employee who would acknowledge that we were there. If it wasn't raining I would have said *** and left. Won't be going back EVER!!!!!
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Review
#1410902 Review #1410902 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
2.1
Details
Purchased Samsung sound bar online on November 8th. Never delivered! Best Buy website under my account shows item never delivered and refund made. NOT! Multiple calls and attempts to get my money back have failed. O customer service. They just do not appear to want to...
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1 comment
ayesheh n
#1653017

their should be an organization to deal with best buy .

Review
#1410721 Review #1410721 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Customer service
Reason of review
Order processing issue
At one time it was possible to setup your Best Buy Rewards account to accumulate points. Apparently at some point this was changed and certificates are automatically issued. These certificates expire in a short time. It seems $240 worth of certificates were issued in...
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Review
#1403224 Review #1403224 is a subjective opinion of poster.
Service
Best Buy Rewards Program
Reason of review
Not as described/ advertised
4.2
Details
On October 17, 2018 I went to Best Buy to purchase a Samsung TV. I had searched online and had a general idea about brand and models. When I approached a group of sales agents, and stated my purpose, they sent a young woman named Kelsey to assist me. She was very...
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2 comments
Machele
#1599091

Yes, you can still find someone in Best Buy who is knowledgeable about the products they sell. The main problem with BB, however is the terribly loud noise emanating from their speakers which preclude any concentration on what it is you are trying to buy. Best to shop at a quiet store instead.

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Review
#1402725 Review #1402725 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Clerk kelsey answered all questions and carried tv to my car
Reason of review
Good customer service
Tags
  • Samsung 50 Inch Tv