State: Texas Product: Best Buy Shipping Service Clear all filters (2 of 88 reviews match)
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Purchased Samsung sound bar online on November 8th. Never delivered! Best Buy website under my account shows item never delivered and refund made. NOT! Multiple calls and attempts to get my money back have failed. O customer service. They just do not appear to want to...
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ayesheh n
#1653017

their should be an organization to deal with best buy .

Review
#1410721 Review #1410721 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Customer service
Reason of review
Order processing issue

Say Bye Bye to Best Buy

Say Bye Bye to Best Buy Let's say bye bye to Best Buy and send them the way of Circuit City! Today I got an E-mail from Best Buy that read "Need help with your order?" "You left an item in your cart". If I could have, I would have written back and said, "You have lost an item in your head between your ears". You see the day before I went to order a computer on line and was told it was unavailable for shipping, to pick it up at my local store. The problem was my computer told me, the computer I wanted to purchase, was unavailable in none of my local stores. So crossing my fingers, I called the closet store which was Beaumont, Texas. One customer service person told me sorry, then solicited me to purchase something else. I told her that was called a Bait and Switch tactic. She did not have a clue as to what I was talking about. The store manager initially was very helpful and polite too in telling me, "Sorry we just sold the only one we had 10 minutes ago". When I got upset, and did the, "Yeah Right Thingy!", he politely hung up on me. Then … Just when I should have quit when I was spiritually and mentally defeated, I did a dumb thing and called the Best Buy National Number. There I was soundly trounced, skewered and barbecued. Not with nastiness or impropriety, but with pleasantry, and truth. The national representative who works for best buy told me, "I get this same complaint all the time from lots of people who are as angry as you are. I agree with you, it is wrong for Best Buy to advertise an item and then not have it available." He went on to empathize with me explaining how he understood the time I spent researching and choosing a computer, going through the ordering process only to be stonewalled. Of course he did not offer any resolution to the problem. My impression was he knew there was no resolution. Obviously … I remain a glutton for punishment since I am writing this open letter to the world at large. Although frustrated and angry, I intend to persevere if for no other reason than to simply not let Best Buy or any other money grubbing operation to do that to me. Oh by the way, the BBB has had almost 10,000 complaints against BB in the last 3 years. Remember the price of consumer freedom is eternal vigilance!
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3 comments
Anonymous
#568405

That manager was an exception. Providing good service will get him fired.

Anonymous
#561437

Uninformed customers need to learn what bait and switch actually means...offering an alternative is not bait and switch.

Complaints about computers will be coming in from all retailers around this time...especially around when a new operating system comes out they all sell out of the old OS computers and can't sell the new OS computers till the release date of the OS.

This is what happens when there is no competitors.. Microsoft has Apple so when a new OS comes out there is no alternative for a computer you must wait till the new one comes out. And when best buy goes out of business the company that everyone goes to can do the same thing and in the end can literally tell its customers to *** if you don't like it where else will you go.

ShuutokuTentei
#558552

UPDATE: Say Bye Bye To Best Buy ...

This is most certainly my week for the unexpected. As well, I know those of you who read this self update after consuming my initial complaint cannot help but think that I was bought off, originally substantially in error, or threatened by a platoon of Jack Booted Geek Squad members.

Yet, I assure you, it is none of the preceding. I am in fact the author of the foregoing complaint. What happened simply is that my letter of complaint caught another Managers attention. A different manager from the Beaumont, Texas store called, was sincerely apologetic, then asked me to allow him a few hours to locate the computer I wanted.

He actually called back within minutes telling me he had located my computer in Lake Charles, Louisiana and it would be here locally in 2 days to pick it up. I could not be more pleased that someone took the proverbial bull by the horns and actually made an effort to service a customer. Please forgive my lack of passion, and ill timed sarcasm as I have become a bit jaded. Truly … Kudos to Arthur the manager who did in minutes what no one even made an effort to do.

In closing, I suppose I could just let my original complaint stand without an update, but for me that would be as bad as what was originally done to me. As a consumer, and a merchant myself, I feel it critically important that merchants feet be held to the fire.

However, I feel it twice as important, in spirit and truth, to report when a merchant does take responsibility and make things right. As they say two wrongs do not make a right, and two rights are a beginning to keeping the circle complete.

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Review
#351606 Review #351606 is a subjective opinion of poster.
Service
Best Buy Shipping Service
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  • customer service person

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