Best Buy Replacement Reviews in Texas, USA
Best Buy Customer Service unacceptable
I purchased a Nikon S9100 camera from the Woodland, CA store for a trip to Europe. While on the trip, I had problems with the camera not starting up correctly. I had to remove the battery and re-boot it to get it to operate during the trip. After returning from the trip, I took the camera back to Best Buy to get a replacement. I really like the features of the camera. I was told that they could not replace the item, and they offered to sell me an extended warranty. I am now sending the camera back to Nikon for repairs. I bought the camera from Best Buy, because they offered a competitive price. However, I now realize that their service policies are non-competitive with other vendors. I know that Costco would have replaced the camera with no questions. When I brought this to the attention of the service person she simply said, "I know". What Best Buy needs to understand is that they just lost a good customer for life. I have purchased several tech products from them over the years. I am remodeling my home and plan to spend money on appliances and new flat screens. Costco or another vendor with competitive service policies will get my business from this point forward. Best Buy will not.
Best Buy Replacement
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