State: Texas Product: Best Buy Manager Clear all filters (25 of 217 reviews match)
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1.0
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My wife bought a Moto Cell Phone plus 3 accessories a month ago at Best Buy in Dallas Texas. She was not impressed with the accessories & brought them back to the atote for return with the receipt. Ahw was denied a reund. She was told that thw item is no longer sold...
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1 comment
Anonymous
#1592304

That's harsh. QUOTE : " loyal customers for many years " ...

they don't break the rules for you once and now you'll never return ?

The customer is not always right but they are always the customer , even when they make a poor choice of purchase and are dissatisfied. But there are rules and limitations on full exchange - you must realize that the product cannot be resold as "new", causing actual loss to the company when the return was a matter of whim or buyer's regret.

Review
#1393989 Review #1393989 is a subjective opinion of poster.
Service
Best Buy Manager
Cons
  • Poor customer response
  • Responsiveness
Reason of review
Return, Exchange or Cancellation Policy
Loss
$200
Preferred solution
Let the company propose a solution
Tags
  • Customer Dissatisfaction

Best Buy in Lewisville, Texas - THE WORST Customer Service

1.0
Details
I bought a 70 inch tv and had an issue with the screws on the back of the tv to get it mounted. I called the Best Buy in Lewisville, TX and the customer service rep told me to bring it in and someone will take a look at it and that we could exchange it if it doesnt work. We brought it back and everyone we encountered there was rude and obviously never received any training in customer service. One of the employees had the nerve to say to me, my manager will be coming out to speak to you. I asked him a simple question of what the status of my tv was and he responded, "Well Im not going to play telephone with you because my manager will be with you shortly". Then the manager comes out and is even worse than his employee but now it makes sense to me because their poor attitude and incompetence starts from the manager down to the employee. My issue with what occured was the customer service rep I initially spoke to did not provide accurate information which made me have to drive over there to get treated horribly by their staff and then having to bring the TV back to my house when all of that could have been avoided and my time not wasted on misinformation provided by the customer service rep and then be spoken to with such hostility and uunwillingness to help a customer after the purchase has been made. Best Buy needs to invest money into training their employees on how to provide quality customer service. Best Buy is not the only place that sells electronics nor matches a competitor's price so maybe their employees needs to understand that. Bad customer service equates to decrease in customers, therefore decrease in sales which leads to decrease in staffing.....
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Review
#1156268 Review #1156268 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service

HURST BEST BUY MANAGER - I BELIEVE IS A LIAR

Spend over a thousand dollars at hurst texas best buy - pulled out tax exempt card - which the guy at tech counter couldnt scan to work- the main manager was walking by and he said hey man can you help me out - manager pushed a couple of buttons and tax went away. 1 week later spend 200 and front cashier sent me to customer service to get tax off. They require sales tax form which i was ready to email them but they don't have a printer to print it out and they need a form in there hand. The customer service lady had the same male black haired manager to come over she said that the tax id card is expired and he told me sorry we need form. I said last week you had no problem last week with my over 1000 purchase and your buddy asked to help him out. He said sorry we can't do that any more and when was that - I SAID LAST WEEK - He said Oh well we can't do that any more so I come back with the form and after a big waste of time the lady at customer service assured me that the tax exempt form was good for a year. 1 week later tried to place an order online and tax id card ins't working - called cust. service and wasted more time for him to say that I need to send it in and wait 30 days. THE HURST BEST BUY MANAGER - I BELIEVE IS A LIAR - Why do they make it so hard to make a purchase - The tax forms don't expire - so its best buys policies that make my life miserable
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Review
#1154883 Review #1154883 is a subjective opinion of poster.
Service
Best Buy Manager
Cons
  • Idiots
  • Customer service is horrible
Reason of review
Poor customer service

Customer Complaint at Best Buy #1081 3142 SE Military Dr San Antonio, Tex

1.0
Details
I purchased an IPad at this Store and received poor customer service. When asked to speak to a Manager I was told he was busy. Requested his name and was told it was Herb, also requested his last name and was told last names of Managers aren't given out, Store Policy. I won't shop Best Buy again. My wife and I were treated like shop lifters, also associate did not seem knowledgeable of the product we were buying at one point she informed the cost of the IPad was $400.00 when the cost was approximately $200.00.
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Review
#743505 Review #743505 is a subjective opinion of poster.
Service
Best Buy Manager
Cons
  • Management
Reason of review
Pricing issue
1.0
Details
i ordered a cotton candy maker online and delivery was "guaranteed" for dec. 23. the item never came. i called on it on dec. 29th. customer service had no clue what happened to it and said they could get it to me by jan. 2. i asked to speak to a manager and after 3...
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2 comments
Tom
#933713

Once again...this is an online issue that caused problems for a store that couldn't help the customer.

If you need a Christmas present, and it's after December 14th, you're better off dealing with the STORES. You can purchase the item right out of the store ON THE PHONE, and then just come in and pick it up.

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Review
#576016 Review #576016 is a subjective opinion of poster.
Service
Best Buy Manager
Cons
  • Customer service
Reason of review
Problem with delivery
Loss
$60
Preferred solution
Get me my product overnight and a credit or gift card or something to show that they regret my daughter not receiving her Christmas gift.
Tags
  • Terrible Phone Customer Service
went in to bb to look at the jbl Bluetooth speaker. was looking to purchase as a Christmas gift. display was not working. was told by salesperson it had been out for 2 weeks and it was a "corporate wide problem". so I took one out of box to connect with my phone to...
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2 comments
Tom
#935677

Haven't you ever heard that old saying, "It's easier to apologize than to ask permission?" Well, if the display was working, it wouldn't have been an issue. Since it wasn't, and since there was no one nearby to help, he took it upon himself to open a new one!

(Which, if it had been security wrapped like it was supposed to be, he couldn't have done, anyway!) ME? I would have walked up AND APOLOGIZED for not being available to help him! Not only that, I would've had a manager give him $5 off the thing to take the one he opened home!

You're okay, Jim...I don't care what that other guy says about ya! ;)

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Review
#572106 Review #572106 is a subjective opinion of poster.
Service
Best Buy Manager
Pros
  • Manager on duty
Cons
  • Unhappy salespeople
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Jbl Bluetooth Speaker

Best Buy - Manager Review from Houston, Texas

1.0
Details
I used to love shopping the best buy in Santa Fe, NM until years of experience walked out the door when the new GM took over and let them all go due to his inexperience and insecurities' who ever chose him as GM made a huge error in judgment..now the store for months on end is poorly stocked with empty shelves in the video section looking like ghettomart! The GM is also not a nice person to begin with. This forces those of us living in Santa Fe having to travel over fifty miles to Albuquerque to much nicer store's to get what's needed which is a travesty. The best buy corporation managers need to get a grip on the facts of what's going on here. My money is going elsewhere as my friends feel the same way and believe me I'm a life long resident with a heck of alot friends and acquaintances I have had discussion's regarding your sinking ship of a store which we all agree on.
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1 comment
Anonymous
#887030

order what you need online. lots of great companies that deliver right to your door and no SALES pitches over inflated prices!! I love ordering on line

Review
#548012 Review #548012 is a subjective opinion of poster.
Service
Best Buy Manager

Dishonesty from Best buy

2.6
Details
I ordered the Iphone 6 for my wife the 2nd day that you could pre order. My thinking was that since it took so long for me to get my iphone 5 when I was the first person in line on the first day to preorder and it still took 3 weeks to get my phone that it would be the same this time. I was eligible for renewal Oct. 5th. So I was quite surprised when the day before they went on sale I received an email stating that my phone was in and I could pick it up the next day. I called the next day and explained I was not eligible until Oct 5th but the person on the other line told me I was eligible for a new phone. I asked if they were sure because if I went up there and I wasn't eligible I was going to be very upset. The following day I received a voicemail saying they were mistaken and I was not eligible for the update just yet. I was however eligible for the AT&T Next upgrade. This is what I think they really wanted to sell me and why they lied to me. The following day I called the store and was told they could not help me over the phone. So I went up there and waited for well over an hour while they tried to work things out to no avail. Jonathan, the manager on duty at the time wrote down on a piece of paper that they would hold the phone for me until Oct. 5th. So today (Oct.4th) I called Jonathan and he said the manager, Nick Johnson had said more would come in and he went ahead and sold the phone. I accused them of not caring and lying to a long time customer and Jonathan was just silent. Then all he could say is talk to the manager who would be in tomorrow morning. No apology or anything. All this could of been avoided if Best Buy had said from the get go that they could not hold the phone for me. But then again, as I am starting to learn honesty is not Best Buy's policy.
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Review
#542478 Review #542478 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Lied to
Preferred solution
Let the company propose a solution

Best Buy - Manager Review from San Antonio, Texas

This chain in the last 10 years has become very anti customer satisfaction! I went to local store here in San Antonio and was looking for TV power cord and found two 6 ft on a hanger priced at 4.99 both cords were 6 ft, get to register and I am charged 12.99 and I return immediately back to where I found the product on the shelf and took a photo of price as product. Tried to talk to employee in charge of dept., he was already dealing with another customer and was already having issues with the pricing in the register with the customer he was helping ... First clue about pricing at best buy . Found the manager and explain to him about the issue at hand with my receipt and the price on the shelf. His only comment was pretty much you are screwed. Sorry I can't help if my employees put the wrong product on the self. But, we can't help you. It may have been the wrong serial number on the product but yet the length on the cord is 6 ft and the label said 6 ft. I called customer and they only apologize for the issue and would just email their store personnel not to make the same mistake. I've had no call backs nor an apology from best buy! Won't be buying any product from here . I know amazon has a great policy on customer service and will do my business with them or find a company who exercise customer service
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3 comments
Anonymous
#840901

Why didnt you tell him about the price BEFORE you bought the product? I am sure he would have checked it if you told him about it before you gave him money.

Anonymous
#837517

Typical Best Buy customer experience. Instead shop at Walmart, Target, Amazon, Microcenter, Staples, etc.

MattD78
#837827
@BillyZ

Yeah cause this kind of thing would never happen at a Walmart or Target. And to the OP, if the serial number or sku doesn't match than it isn't the same product and doesn't deserve a price adjustment.

If the price label says Belkin and the cable you want is a Monster you can't get the Belkin price. That is no diffrent than swaping price tags which is illegal.

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Review
#506951 Review #506951 is a subjective opinion of poster.
Service
Best Buy Manager

Contact Best Buy Customer Service

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United States
Phone:
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Went to Best Buy 10777 North Fwy 77037

I went to Best Buy Geeksquad Center 2 weeks ago for my Ipad repair and they told me to come back 5 days later so, here I am waiting for my Ipad to be given to me and i talked to me and his name is Joe Sanchez the manager and i talked to 2 different workers and still the manager talked to me in a rudely tone and I didn't like they also gave and told me to buy an Ipad that was not mine that costed $500 to $600 ;to pay the insurance 2 times that I have went to the store
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1 comment
Greenley
#810780

Instead of blowing money on gadgets, use that cash to buy yourself several volumes of Hooked on Phonics.

Review
#485208 Review #485208 is a subjective opinion of poster.
Service
Best Buy Manager
Loss
$80