I purchased an "open box" LG microwave oven in 2014 and was told that it was a floor model which explained the open box. Shortly after installation I had to call for repairs and the repairman that came to work on it informed me that it was a 2011 model! So I have...
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1 comment
Calan
#1088708

Open box items are often considered close outs, returns, things that got stuck with. It's very common for things products, including appliances and electronics to be years old.

They are offered at a discount for being open box, so they are considered non refundable.

I never take a gamble with these items, because I don't have the money to throw away. The only time it's worth buying items that are open box, is if you buy a Square Trade warranty, they will cover everything regardless of the age of the item.

Review
#737905 Review #737905 is a subjective opinion of poster.
Service
Best Buy Installation
Cons
  • Misrepresentaion
  • Misrepresentation
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Best Buy - Installation Review from Little Elm, Texas

Bad experience with Best Buy installers ! They damaged my wall, caused a severe leak in my utility room ! I requested they pay for the damages caused by the poor installers and they have been giving me the run around since FEBRUARY ! BEST BUY uses a third party to settle claims and they are HORRIBLE !!!! They say they will call you back but NEVER do , that is until I called corporate - then I get a call back ! I hope to eventually solve this but will never buy anything from BEST BUY That require installation -
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2 comments
Anonymous
#871334

Worst Buy will ruin your life...if u let them... & their online troll Simon harasses victims of Worst Buy complaints...Worst Buy is a huge disappointment

Anonymous
#869612

Did you sign any documents for third party arbitration? If not take those azzzhooollles to civil court.

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Review
#533435 Review #533435 is a subjective opinion of poster.
Service
Best Buy Installation
Nightmare Customer Service: I recently purchase a GE Washer from BestBuy Mesquite, TX. Salesperson was good and knowledgeable. Delivery install went fine. 15 minutes after the install, I received a call from BestBuy to complete a survey of their installation. I...
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5 comments
Patrick
#639863

I love how this loser from Louisiana is constantly bashing Target everywhere. it's like "I ordered a Big Mac at McDonald's and got sick because it turned out they gave me a Big Mac that was made the day before and it sat out all day" then this weirdo comes along and says "sorry to hear that but Target will make you even more sick because they're just so horrible. I don't know why they're horrible but they just are"

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Review
#395501 Review #395501 is a subjective opinion of poster.
Service
Best Buy Installation
Loss
$600

Best Buy, extremely poor online ordering experience

I have had an exceedingly poor response from Best Buy in trying to acquire a dishwasher I bought back on January 11, 2012. Three rescheduled deliveries, with no actual delivery, a terribly broken ordering and statusing process, and absolutely no proactive (or reactive for that matter) follow up from any of the channels at Best Buy... save a delivery department that called me to say they had no dishwasher to deliver. Below is an excerpt of one of the several communications I have made to Best Buy in trying to seek help and resolution. To whom it may concern, I am writing to inform you of a truly awful customer experience I am having in trying to acquire a dishwasher I purchased online back on January 11, 2012. The online purchase went apparently smoothly, but the day before delivery I got a call from the delivery department letting me know that delivery would not be happening because they didn't know where my appliance was. They suggested calling elsewhere in Best Buy to find out what happened because from their view, the order was never "transferred". I did as directed and found out that no one really could tell what had happened. That supposedly some system showed the Dallas (where I live) warehouse had my dishwasher, but after a few calls the CSR determined that was not the case. The original delivery for sometime in late Jan was rescheduled for Feb. 8. From that time until Feb. 8 I heard nothing from Best Buy. Late in the day (around 4:30 or so) on Feb 8, I called back into Best Buy to find out the delivery status. I was able to access my order online and relay the order information to both the IVR and CSR because apparently the CSR does not receive the information taken via IVR. Again, there was confusion as to what had happened to my order. The CSR handled the call graciously, but it was immediately apparent that she had no access to the actual status of my order. She had to inquire to her supervisor and make several phone calls to other departments, I remember one was the research department, to find out exactly what was going on, why there was no imminent delivery, why I had not been contacted about this failure, yet again. Needless to say this was very frustrating, but after well over 40 minutes on the phone with her and a lot of persistence, she got an answer that the manufacturer (GE) had not yet sent the dishwasher. From that point on, all she could do was try to reschedule for Feb. 21. Keep in mind, at this point, Best Buy has had my $974.24 for almost a month now with no dishwasher delivered and a lot of apparently broken process that we are all having to suffer through. You can imagine my frustration. Also keep in mind I am having to coordinate with a plumber for installation. So I am twice now having to reschedule a plumber. This is not good. Today is Feb 20. I have heard nothing from Best Buy confirming a delivery for the promised date of Feb. 21. I went online today to get my order information so that I could PROACTIVELY call in to see if my dishwasher is being delivered and a window as to when. To my surprise, my order has now disappeared from the order status portal altogether. So, as I am today calling into Best Buy to get help, and as I get to the Order Status section of the IVR it hangs up on me when I don't input an order number (I don't have my order number because the portal is no longer showing my order information). Then when I call back in, and select the option to go to someone to direct my call, a very gracious CSR directs me to Online Orders with Delivery, no Installation. I get greeted by a recording that tells me that due to high call volumes I should call back later, and it hangs up on me. Honestly... I have a hard time remembering a worse customer experience than what is currently happening via your processes and systems. Still keep in mind, Best Buy has almost $1000.00 of my money, and I am having to waste many hours navigating your broken processes and systems... and I say waste because nothing has been fixed, and I certainly still lack a dishwasher, and I have to now figure out how to work around my work schedule to deal with this extreme inconvenience, maybe reschedule a plumber... this is really a poor showing. I buy from Best Buy because I have believed you are a 1st class operation with the professionalism and market leadership to provide good products and services. I sincerely hope my recent experience to the contrary is an aberration. Please advise as to how I might proceed in either acquiring my dishwasher or my money. If possible, I would also like to understand as to why since the 1st call from your Dallas delivery department, I have not once received a proactive communication as to status or changes. Thank you for your attention. Sincerely, C H
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1 comment
Tony
#442435

I am having the same experience. I ordered a car stereo online on Feb 26.

Expected delivery Mar 4. I got an e-mail on the 4th saying that delivery was delayed. I called the 1-888 number and they told me I had to call the store it was being delivered to. I called the store and they said I had to call the 1-888 number.

I went back and forth 2 or three times talking to the same two people. The 1-888 person said it was being delivered from the warehouse in Tucson. Hmmmm the store I am to pick it up is in Tucson. I called the store back and they said they didn't have a warehouse in Tucson.

Nobody knows where my item is! I can't be playing this "Find the product that I already payed for". Seeing as how I have to leave to go on my vacation in two days. I am going to just cancel my order, if I can find somebody that knows how to do that right.

You are exactly right, this big huge tech store has a more broken system than they probably had back in the "order by paper and phone era". At least back then you knew you would receive the item that you paid for and not have to worry if you were ever going to see the money again.

Review
#300832 Review #300832 is a subjective opinion of poster.
Service
Best Buy Installation

Terrible customer experience! | Best Buy in White Oak, Texas

My family bought a fridgidare package. retail value $2140.90 on October the 15, 2011. Installation scheduled twice thereafter and cancelled both times. This was the third attempt at installation and they still cant get it done after a two month time period. This is ridiculous. I want a full retail value refund on the two out of three peices that I could not install and them to come pick them up. This was best buy on loop 281 in longview texas. k k k k k k k k k k k k k k k k k k
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Review
#276869 Review #276869 is a subjective opinion of poster.
Service
Best Buy Installation
Loss
$2190

Clothes damaged due to incorrect water hookups | Best Buy in Houston, Texas

I purchased a new Washer and Dryer combo from Best Buy in November 2010 with an initial delivery date of 12/27/10. This date was missed as were at least two subsequent attempts. The set was finally delivered and installed in February 2011 by Best Buy's delivery company JB Hunt. The installer connected the hot and cold hoses up backwards at the time of installation. My wife washed her good clothes in HOT/HOT instead of COLD/COLD resulting in damage to approximately $2,000 to $3,000 of her clothes. JB Hunt sent out an investigator who determined that since I had fixed the problem myself (reversed the hoses) that they hadn't done anything wrong and denied our claim. I pointed out that the hoses look exactly alike, no special markings for hot or cold water, and taking a picture before or after I fixed it proved nothing. They still denied any responsibility. Best Buy was contacted and their response was that they had no responsibility and that they had discounted the cost of the set as a means of satisfying us. Bottom line, $500 discount for my trouble is a long way from $3,000 of replacement clothes. Best Buy refuses to do anything about JB Hunt and stated that there is nothing they can do to force JB Hunt to perform.
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1 comment
jb
#318128

You would have noticed the problem after the first wash load. It is not possible to jam as much as $3000 worth of clothing into a single wash load. You are not telling the truth.

Review
#251186 Review #251186 is a subjective opinion of poster.
Service
Best Buy Installation

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