State: Texas Product: Best Buy Deal Clear all filters (2 of 55 reviews match)
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Poor Customer Service - Best Buy League City, TX
Poor Customer Service - Best Buy League City, TX
Today I experienced some of the worst customer service I have ever received and by far the worst Best Buy I have ever been too. On Friday I went to this Best Buy looking for a laptop and after speaking to the employee I found one that I liked. It was marked clearance...
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Review
#921865 Review #921865 is a subjective opinion of poster.
Service
Best Buy Deal
Pros
  • Customer service via phone
Reason of review
Poor customer service
Loss
$60
Preferred solution
Let the company propose a solution
Tags
  • Best buy worst store ever

Best Buy in Round Rock, Texas - The good and the bad

I hate just as much when things get Misrepresented. I deal with those type of issues alot. I am an employee of Best Buy. I have seen great things with our plans and I have seen others things that I didn't always agree with but know that there are processes that go with it. I truly think they are a great service to our clients. I wish all of our employees were just as great but that's not always the case. I apologize on behalf of shotty employees and bad experiences. I try to always think of the best interest of my clients and do what I can to accommodate them, within my ability that is. I have not seen phones being exchanged by technology only. Our exchanges were on price point and luckily now, our phones are phasing out of the month long insanity and is going to rapid exchange. I've seen some phones take 4 days and others come next day. Unfortunately we had a contract with 3rd party repairs centers which had to be fulfilled before changing. And I'm glad! It will make at least the phone repair process alot better. We try new things as a company to see what works and does not. It is a process, and takes time, but we are truly here to get our clients all the technologies they want and to protect their investments. This may not change anyone's mind, but you do need to know that there are Best Buy employees that are out they who do care about their clients and the product and services they sell.
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1 comment
Anonymous
#282985

"I try to always think of the best interest of my clients and do what I can to accommodate them"

Then why not have a big sign that says "You will get better prices and customer service at newegg.com and amazon.com. Please use our store as a showroom only"? That would truely be in the best interest of the customer.

Review
#236111 Review #236111 is a subjective opinion of poster.
Service
Best Buy Deal

Contact Best Buy Customer Service

Website:
www.bestbuy.com
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
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