State: Texas Product: Best Buy Customer Care Clear all filters (15 of 293 reviews match)
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Best Buy in Canyon, Texas - Don't depend on getting your order when promised

1.0
Details
Still waiting on an order that was supposed to be delivered 4 days ago. No tracking information in the system. Tried online chat for over an hour and kept getting kicked off. Waited 15 minutes on hold on the phone and they don't know what happened to the item. Seriously need better options during this busy time.
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Review
#1728054 Review #1728054 is a subjective opinion of poster.
Service
Best Buy Customer Care
3.5
Details
*I bought a **" Samsung T.V. 6 years ago and have maintain the protection plan every year. In the last 2 years the Geek squad has had to come to our house and replace parts and make adjustments in order to view the T.V. at maximum level. We currently have a work order...
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Review
#1458929 Review #1458929 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • I am frustrated in their lack of flexibility
  • Not honoring customer requests
Reason of review
Warranty issue
Preferred solution
allow me to renew protection plan for one year, or reimburse me cost of T V
Tags
  • Lack Of Problem Resolution
1.0
Details
I was coming into the best buy store on 12/11/2018 around 8-10:am and I was looking at some phones, and trying to get some help, I was kinda of amazed of how much the whole place had change. There was a couple in front of me waiting as well, When the woman had stated...
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Review
#1422668 Review #1422668 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • That someone did come to my ad and help name nakia
  • Very upset
Reason of review
Poor customer service
Loss
$1
my husband and I brought 2 tv’s and 2 sound bars back in March we paid cash and was told we could reschedule delivery dates as needed(building a new house) everything was going great until this last time they went ahead and supposedly delivered them, but they told us...
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1 comment
Anonymous
#1609983

Why would anyone ship merchandise to an incomplete, vacant house ? I don't get it.

Review
#1419248 Review #1419248 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

Best Buy in Houston, Texas - Ghost employees

1.0
Details
Keyboard wouldn't work so I went into store to verify it was the keyboard or the computer. There was absolutely not a single employee who would acknowledge that we were there. If it wasn't raining I would have said *** and left. Won't be going back EVER!!!!!
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Review
#1410902 Review #1410902 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
4.2
Details
On October 17, 2018 I went to Best Buy to purchase a Samsung TV. I had searched online and had a general idea about brand and models. When I approached a group of sales agents, and stated my purpose, they sent a young woman named Kelsey to assist me. She was very...
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2 comments
Machele
#1599091

Yes, you can still find someone in Best Buy who is knowledgeable about the products they sell. The main problem with BB, however is the terribly loud noise emanating from their speakers which preclude any concentration on what it is you are trying to buy. Best to shop at a quiet store instead.

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Review
#1402725 Review #1402725 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Clerk kelsey answered all questions and carried tv to my car
Reason of review
Good customer service
Tags
  • Samsung 50 Inch Tv
1.1
Details
What convinace for them, no teeling the customers what is comming but they push you to get the credit car and said is the best way to buy at best buy. They need to be honest and full desclosed those importants detalits to customers. I tought I will be charge every...
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1 comment
Anonymous
#1587718

You should read the terms and conditions when you signed your name. This is how the world works! Smartin up

Review
#1386852 Review #1386852 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
deferrer interes - FRAUD
Preferred solution
Price reduction
2.5
Details
Best Buy, Worst Service. “Guaranteed to get you the lowest price and service so bad you learn why the Best Buy, isn’t always the best decision” I have never in my life publicly written a negative review or comment about a company but I have had the worst experience of...
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Review
#1370458 Review #1370458 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Deliver product or service ordered
1.0
Details
Very unhelpful and unwilling to back a Best Buy product. We purchased a 43” Insignia tv which I was skeptical about anyway not being a brand name tv. I was out of town traveling for work and returned to install this tv at our home a month after purchasing it. After an...
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1 comment
MattD78
#1512921

If you attempted to return or exchange the TV after 15 days which is Best Buy's return/exchange time frame then yes you would be out of luck. After that time you then go through the manufacturer. That is what manufacturer's warranties are for.

Review
#1295535 Review #1295535 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Contact Best Buy Customer Service

Website:
www.bestbuy.com
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
All Best Buy Contacts

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Best Buy reviews
1.8
Details
And, unless I had purchased the $100 protection plan, there is nothing Best Buy will do. I would understand that if the television was a year old, but it's 2 months old. It literally hung on her wall, barely being touched for probably 6 weeks before it just stopped...
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1 comment
Anonymous
#1452253

You will have this issue with any retailer. If you do not purchase an extended coverage plan (even if you do and it's a manufacturer covered issue) and you do not attempt to return the product within the clearly posted return period (90 days on non-major appliances and electronics.

14 days for most large appliances and electronics) then why would the retailer, who sold to you in good faith, eat the cost of a new item? They don't get remunerated by the manufacturer.

Call the manufacturer, as if the product was defective that is their fault, and not that of the retailer. Television isn't exactly an essential anyway.

Review
#1210347 Review #1210347 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$400
Preferred solution
exchange defective television for a new one