customer service store service customer geek squad phone manager order money people
At one time it was possible to setup your Best Buy Rewards account to accumulate points. Apparently at some point this was changed and certificates are automatically issued. These certificates expire in a short time. It seems $240 worth of certificates were issued in...
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Review
#1403224 Review #1403224 is a subjective opinion of poster.
Service
Best Buy Rewards Program
Reason of review
Not as described/ advertised
2.5
Details
Best Buy, Worst Service. “Guaranteed to get you the lowest price and service so bad you learn why the Best Buy, isn’t always the best decision” I have never in my life publicly written a negative review or comment about a company but I have had the worst experience of...
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Review
#1370458 Review #1370458 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Deliver product or service ordered
1.0
Details
I went to geek squad on research boulevard in austin. I got the worst service possible with my computer being wiped out with years and years of data And family pictures!! Here is what happened : I brought in my computer to upgrade to Windows 10. I had tried to do it on...
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1 comment
Anonymous
#1178726

ALWAYS back up your important data

Review
#854588 Review #854588 is a subjective opinion of poster.
Service
Geek Squad Computer Repair
Reason of review
Not as described/ advertised

Best Buy S I-35 Round Rock, Texas, Blu Phone

1.0
Details
Bought the Blu Phone to travel, went to charge it, screen chipped & cracked. Tried to return it and they did not even look at the phone. They said these phones do not come with a warranty and I could go to get the screen replaced at a shop. I know it is Christmas and busy but at least look at the phone. Never shopping here again and do not buy the Blu Phone, it is cheaply made and not worth it.
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Review
#757176 Review #757176 is a subjective opinion of poster.
Cons
  • Technical support
  • False advertising of products and not resolving
  • Selling crappy warranty
Reason of review
Bad quality

Best Buy Bee Cave, TX

September 7th I purchased over $7000. of Kitchenaid and LG appliances with a 5 year Geek Squad warranty and scheduled a delivery date of Nov. 2nd. I called the store a week before the scheduled delivery to make sure everything was good for that date and was told there were no problems. By the 2nd I did not receive a call or a delivery and spent 2.5 hours on the phone with Best Buy customer service, the store, and XPO delivery. They re-scheduled for the 4th. On the 4th, the same thing...no call and no delivery. That day I was on the phone for 4 hours and was told by Fabian, the Bee Cave store manager, that he would work on it and call me later in the day. He never called, I called him and all I got was we can re-schedule for the 9th, then it was the 14th, then the 24th. At the end of the day he cancelled my order but still charged me $423. With all the time I spent on the phone I talked to about 8 different individuals with one customer service agent calling me a liar. When I tried to call the CEO, they hung up on me. There was no Black Friday, I had completely paid for my order and had set a delivery date for 2 months out. There is simply no excuse for this type of beyond horrible customer service. The next day I called a Pacific appliance inside a different Best Buy and completely re-ordered everything and they were able to get my appliances to me within 2 weeks. Don't order any appliances from Best Buy in Bee Cave and I would recommend only using Pacific sales if you absolutely need to order from Best Buy
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Review
#739675 Review #739675 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Reason of review
Poor customer service
Loss
$423
Preferred solution
I want a full refund, an apology from the Bee Cave store manager, a full reprimand of that manager and retraining of customer service agents.
Tags
  • Bee Cave Best Buy

Best Buy = Awful Customer Service

I'm an elite member at Best Buy. I walk into my local store and purchase a $1,700 samsung tv. Take the TV home and pay someone to mount it on the wall. The installer says I'm missing a critical component and without it the tv will not work -- the one connect console. I go back to best buy and the *** manager tells me: sorry, nothing we can do. Either return it or go to Samsung online and order the $400 part. What?!?!? They couldn't have cared less. That's the typical service at best buy. Lesson: SHOP AT FRY'S. I went there to buy internet cable and the store clerks are nice, competent and actually care. Not sure where else to go but I know I'm done with the *ssholes at best buy. Will return my tv soon and will then find another place to buy it.
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1 comment
Anonymous
#1056360

I'm confused did the tv not come with something that was supposed to be in the box or was it something that isn't included but you expected them to just give it to you? The fact that they were willing to return the tv implies to me that the component isn't normally provided with the tv.

Review
#725940 Review #725940 is a subjective opinion of poster.
Reason of review
Damaged or defective

Elementary School told they won $25,000.00 but Phishing Expedition | Best Buy review from Austin, Texas

Our school was told by an employee at Best Buy over the summer that we were the recipient of the $25,000.00 Best Buy Education technology make-over. He asked for our Superintendent and Technology Purchasing director's names so that the funds could proceed down the proper pipeline. So as a teacher I had to locate and tell our Superintendent that we have been contacted by Best Buy about the winning. Usually teacher's don't have contact with their Superintendents. Unless it's good news. Well, Best Buy contacted our Superintendents office and led them to believe that our school won as well. The Superintendent's office then contacted our Principal and notified her that we were the official winners. So, we waited and waited for our over-sized check. Nothing came. When we went to the Best Buy Education website, we saw the actually winners. We were not even a runner-up. We then find out the person that called us was phishing for our Superintendent and Technology Purchasing Director's information to sell products to our district. Not a good maneuver. We were told that they repurposed the sales rep. that called our district. No apologies or compensation. We do not expect the full winnings if we did not win. However, an apology and small offering would be great. But no!
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1 comment
Anonymous
#1042940

Best Buy is not the one to blame so why do they need to give you compensation for something they were not a part of? If you understood how a phishing scam works you would know that some entity tries to pretend they are another to steal information from a source. Reading this review I can see why you were so easily fooled in the first place.

Review
#705248 Review #705248 is a subjective opinion of poster.
Cons
  • Misrepresentaion
Reason of review
Poor customer service
Preferred solution
3d printer

BEST BUY NONDELIVERY NIGHTMARE

I have now been 30 days without a washer/dryer after a week of living with a Best Buy washer that Geek Squad could not fix. Best Buy employees (with whom I have endlessly dealt), are friendly and sympathetic, but the overall operation is a serious *** show. The day the repair man authorized a free washer, I went to the store and ordered it, along with the companion dryer. The units were delivered a couple of days later and were too big; that of course was my fault. Thereafter, however, a comedy of errors has included 2 deliveries of damaged machines, 1 delivery of the wrong machines, and 2 no-shows. Today was the second no show, and I've been advised that the next available delivery date is a week away. In my experience and opinion, this is a very bad place to buy anything requiring delivery.
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1 comment
Anonymous
#995080

Couldn't go anywhere else with a better reputation?

Review
#649729 Review #649729 is a subjective opinion of poster.
Pros
  • Jesse the repair man
  • Pleasant employees
Cons
  • Failure to deliver products
  • Hours spent on phone
  • 2 no show deliveries
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

SERVICE PROTECTION PLAN EXTENSION | Best Buy review from Austin, Texas

I bought a refrigerator at best buy and also bought 5 years service protection plan. I was having issues with it from the beginning and called geek sqad to extend it before it expired. They said they cannot extend it since it was still under warranty and they said they would call me when it is about to expire. I never received a call or an email from them. Once the warranty expired, I called them to extend it and they say they will not be able to extend the warranty. After being on call for 2 hours they promised me to extend it for 1 more year and they said I will be receiving an email in 5-7 business days. I never received and email and I call them back. They now say that they are sorry and the customer service rep does not know why they promised it. I asked them to verify their call records and they said they will escalate the issue again and wanted me to wait for how long I dont know. I paid 3000$ for my refrigerator and I would never buy any product at Best Buy. I am very disappointed with their Customer service. when I call the customer service, It took 2 hours to locate my record and I had to talk to 5 people. They kept on transferring my call. Worst customer service I have ever seen.
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Review
#493993 Review #493993 is a subjective opinion of poster.

Contact Best Buy Customer Service

Website:
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
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Latest Question

Best Buy Questions
I am not going to give the short version of this nightmare. Bought 3 phones with extended warranty in 2013. They changed the terms in Sept 2013 which I was unaware nor was informed - so 2 of the 3 phones (purchased year end) were affected and I wanted to get a credit...
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1 comment
Anonymous
#801493

you want customer service at WORST BUY are you kidding me. you know that they are the worst place to buy anything why would you even even consider that you could get anykind of customer care here!

Review
#480839 Review #480839 is a subjective opinion of poster.
Loss
$65