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Best Buy review in San Antonio, Texas: Never got my gift card from sansung. they got their sale.

2.1
Details
I went in to pre order my Samsung Note 10 plus for me and my wife. It took forever to get my ported. Both ATT and T-moble really treat people like crap. and they should be takened to court and sued for false advertising. All these cell phone companys . I'm going to start a grass roots following to get these criminals to give us back the real unlimited plans that they stole from us. Its' not like we stole them we were paying a lot of money. The plans on all the company are not unlimited.So I'm going to see how far I can get.But getting back Samsung told in a nice way to $uck off. They reps are not from hear is I'm so sorry. But then can do anything about it.
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#1696464 Review #1696464 is a subjective opinion of poster.

Best Buy review in Houston, Texas: Poor delivery and refund service

1.0
Details
I purchased TV, warranty and tech support membership on a Sunday for delivery of TV on Tuesday. Delivery was a no show and I was not called and advised I was put on "reschedule." I called customer service to find that out, so I told them to cancel my entire purchase. We are now a week later and no refund! I have made calls to store, headquarters, complaint dept, etc and still do not have a full refund (1 week later). While the employees are polite, the company's policies on refunds and the BS we have to go through via 800 numbers and long wait times is extremely frustrating. I have gone through a week of frustration and stress due to this freaking company and will never step foot in that store again!!!
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#1678510 Review #1678510 is a subjective opinion of poster.

Best Buy review in Boerne, Texas: Buy from someone else

2.3
Details
Ordered a wine refrigerator online. It was delivered damaged. Since I was installing it when I was having new cabinets built I had a deadline to get it replaced. After 2 hours on hold customer service said they would have one shipped to my local store for me to exchange. I called again the day before it arrived to verify but nobody could confirm. I went to the store on the arrival date and there was no refrigerator. I just returned it and went looking elsewhere.
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#1723730 Review #1723730 is a subjective opinion of poster.

Best Buy review in Sugar Land, Texas: False Information - Worst Customer Service

1.0
Details
I had purchased from Best Buy and was told that if open a credit card account, I will receive 10% discount that will go directly to my account. Turned out that was a false information. A cheap trick. When i called the card service, i was told that information i received was incorrect and i have 60 days to use the reward. If i would like to extend the date then i have to call the card service. When i called the card service again, they said that I received the incorrect information and they cant extend the date. It is a cheap way to get the business and trick you to open your credit card, where they get hard credit check, which effects your credit score also. Shame on Best Buy.
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Review
#1721114 Review #1721114 is a subjective opinion of poster.
Product
Best Buy Credit Card
Cons
  • Worst customer service - cheap advertisement
Reason of review
Not as described/ advertised
Loss
$40
Preferred solution
Let the company propose a solution

Best Buy review in Southwest Dallas, Texas: Lying to customer

3.4
Details
Purchased washer 9-9-19 from store in cedar hill Texas. Given installation window 9-11-19 7am to 1. Told installer would call ahead of time. Requested they would arrive earlier in the day. No call returned by installer. 10 o’clock called store. 15 min hold time to find out they rescheduled after I waited 7-10am for nothing. Rescheduled for 9-12-19 7-1. Why can’t they call, they had 2 numbers to make contact as well as an email. Asked to speak to appliance manager Ashley. Guess what, she wasn’t available. Web site doesn’t reflect an appointment. This reminds me why I don’t shop there to often. Lousy lying and incompetent. Will see if they show tomorrow.
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#1650848 Review #1650848 is a subjective opinion of poster.
Pros
  • Wide variety of electronic products
Cons
  • Failure to delivery install as agreed
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Poor Delivery

Best Buy review in Fort Worth, Texas: Extremely bad customer Service

1.0
Details
On 7/18/2019 I purchased 2 speakers and 8 Cameras from Stephen @ Best Buy after he inspected my home to provide the Best products. I have patiently waited for till 9/5/2019 to get them installed. Upon arrival today they informed me that they could not install the cameras because it was over their 15' max height. I have been in construction for 39 tears and never met anyone this clueless. At this point I will never recommend or use Geek Squad for anything else.
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Review
#1645356 Review #1645356 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$3
Preferred solution
Full refund

Best Buy review in Irving, Texas: Pre paind cell phone

2.4
Details
No one helped me set it up and I lost $25 because a scrathed off pin number on pre paid card. Irving TX store on 1900 Market place, sucks.
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Review
#1618284 Review #1618284 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$25
Preferred solution
Full refund

Best Buy review in Sanger, Texas: 3.5 hrs and they refuse to provide the product paid for- that is THEFT

1.0
Details
Actually have been told outright to get it myself, find it myself. 3+ hrs of being on hold and dealing with ignorant, entitled, unprofessional, rude staff.....I could go on in much more colorful words that better fit the actions of their reps. In violation of the federal trade commission, they refuse to give you what you pay for. I purchased a protection plan and they refuse to provide a copy of it. They don't even know where it is, or what it is and they expect me to go through 42 (yep, I counted) pull down menus to figure out WHICH plan I purchased. NOPE !!!! They can cancel the order and I will NOT purchase from them again. Not the company they used to be. They used to provide a PDF to your email
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Review
#1618194 Review #1618194 is a subjective opinion of poster.
Product
Protection Plan

Best Buy review in Northeast Travis, Texas: Misled while buying phone

1.0
Details
On june 22nd 2019 i was looking for a phone and when i asked the salesman if a simple choice phone would work with my tmobile SIM card he told me it would absolutely work. I bought it. When I tried the tmobile SIM card on the simple choice phone. It did not work.
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Review
#1569453 Review #1569453 is a subjective opinion of poster.
Service
Simple Mobile Phone Service
Cons
  • Take money from customers
  • Cannot return after being misled by best buy salespeople
Reason of review
Return, Exchange or Cancellation Policy
Loss
$20

Contact Best Buy Customer Service

Website:
www.bestbuy.com
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
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Latest Question

Best Buy Questions
we bought 40 dollar cards there 3 times and not one card loaded even we didn't leave the store and tried the phone robot stated all 3 cards were empty. we still didn't leave the store and got mgmnt who after an hour told us nothing they can do. so we out 120...
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1 comment
Anonymous
#1707791

all the male employees were all over her like gravy on taters. slobbering and drooling like wolves, its all on youtube you can see it there plus the drool

Review
#1568990 Review #1568990 is a subjective opinion of poster.
Pros
  • Busting them on camera
Cons
  • Being ripped
Reason of review
Poor customer service
Loss
$120
Preferred solution
close the store
Tags
  • Busted Lol