customer service store service customer geek squad phone manager order money people
1.0
Details
Saleman lies to sell ptoduct - Best Buy review
I came into your store in Irving Tx Airport Fwy. I was looking at 65inch Tvs.A sales lady told me this is a great tv.She showed we everything about it.I looked at other tvs I decided to take it.I said for this price on the TV I want the best warranty you have and she...
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Review
#1285375 Review #1285375 is a subjective opinion of poster.
Service
Best Buy Sales Representative
Reason of review
Poor customer service
Delivery Schedule  - Best Buy review
I selected my refrigerator delivery for Oct 27 the 4-8 window. On Oct 26, I received a voice message confirming the Oct 27 delivery date and window. Less than 24 hours prior to my expected delivery, I received a text message confirmation delivery on Dec 7 between...
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1 comment
Anonymous
#1244595

I continue to receive emails asking me to rate a product that failed to be delivered on 3 separate occasions. It took me three failed deliveries to cancel but you did it right, if they screw up the first time cancel the order, better yet buy products that need to be delivered somewhere else - don't even bother trying to call your way through the customer service phone numbers to get resolution, you will spend hours and hours over days, or weeks in my situation, on the phone trying to explain the problem to the next anonymous person in line who could care less about your issue.

I walked away from this with a clear impression that BB does not value their customers.

Show them this with your wallet and buy from somewhere else.

Review
#944949 Review #944949 is a subjective opinion of poster.
Reason of review
Both delivery and customer service
2.4
Details
Poor Customer Service - Best Buy League City, TX
Poor Customer Service - Best Buy League City, TX
Today I experienced some of the worst customer service I have ever received and by far the worst Best Buy I have ever been too. On Friday I went to this Best Buy looking for a laptop and after speaking to the employee I found one that I liked. It was marked clearance...
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Review
#921865 Review #921865 is a subjective opinion of poster.
Service
Best Buy Deal
Pros
  • Customer service via phone
Reason of review
Poor customer service
Loss
$60
Preferred solution
Let the company propose a solution
Tags
  • Best buy worst store ever
1.0
Details
Printer false Advertisement  - Best Buy review
Printer false Advertisement  - Best Buy review
Printer false Advertisement  - Best Buy review
Printer false Advertisement  - Best Buy review
Printer false Advertisement  - Best Buy review
Best Buy just lost a sale of almost $400.00 for their bad customer service and False Advertisement. Do not shop at Best Buy worst customer service I have ever experienced. Look at the ad sale and no printer in store. Be careful on this scam. Did my purchases at Office...
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4 comments
Anonymous
#1112244

Your review makes no sense. Just because something is listed in an ad doesn't mean that it is guaranteed to be in stock in every single store.

This is not a scam and this is not false advertisement. The item can usually be ordered at no extra cost to you, inventory can be checked at other locations, rainchecks can be made, or you could have asked someone for a similar deal. Where did you lose $49?

All I am seeing and reading is that an item was out of stock and you decided to shop elsewhere instead of letting to store provide a solution for you. That is fine, that is your choice, but your review makes no sense.

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Review
#539783 Review #539783 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$49
Preferred solution
To fire the two managers that treated me so bad

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