customer service store service customer geek squad phone manager order money people

Pre-Ordering the note 7 | Best Buy review from Houston, Texas

4.1
Details
My dad pre-ordered the note 7 for me and I received an email stating that I could pick up the watch. I picked up the watch, but after having problems with it after a day, decided I would first talk with a best buy representative, then when they informed me all the watches were having the same problems, I opted for the memory card instead. This took place at the Gessner, tx location, where they said I would not have a problem swapping the two items, but because I did not place the order for that store, I would have to go to the store where the order was placed. The store manager at the sugar land, tx location, said he could not swap out the watch for the memory card. I would have to return the watch, cancel the order, and my dad would have to into a best buy store to place the order. My dad does this, but the best buy in reno, told him he did not have to cancel the order and that I should be able to swap the items. Two stores indicate I should have no problems swapping, except for the store where I pre-ordered the phone. Then once my dad places the order, the representative at the best buy store in reno says I cannot get the phone at the upgraded price. I then place a call to 1888-best-buy, where I was on the phone for an hour, then the online manager Elizabeth hung up on me. She did not call me back, I instead called and had to wait another 20 minutes. I can't believe the horrible customer service I've had to deal with, my wasted time, and gas back and forth to these stores because people don't know how to do their job. I am ready to cancel my best buy card and stop doing business with them all together. I encourage others to do the same, that way they won't have to deal with the headache of best buy.
View full review
Review
#901020 Review #901020 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
More than one above

New Computer Review

Bloody *** it took 2 weeks for them to ship it to the store
View full review
Review
#889776 Review #889776 is a subjective opinion of poster.
Reason of review
Problem with delivery
1.0
Details
I went to geek squad on research boulevard in austin. I got the worst service possible with my computer being wiped out with years and years of data And family pictures!! Here is what happened : I brought in my computer to upgrade to Windows 10. I had tried to do it on...
View full review
1 comment
Anonymous
#1178726

ALWAYS back up your important data

Review
#854588 Review #854588 is a subjective opinion of poster.
Service
Geek Squad Computer Repair
Reason of review
Not as described/ advertised

Best buy, NOT

2.0
Details
Best Buy, the only place left to buy televisions or computers and now I'm done. Few years ago, bought a TV, suppose to double as a computer, even has a keyboard. But the keyboard doesn't interface with the TV, so it's of no value at all. Best Buy's solution, load it back up into my Beetle and bring it back to them. So my computer took a dump, paid them extra money to put the stuff from my old computer onto the new one (I bought from them) of they put the folders on the new computer all right, but they are all empty :( This computer is horrible, guess it would be a good price, I was a geek. But I'm not. Difficult to find anything on it, difficult to get on the websites, cause there is no key to find anything. Guess I'll just go back to the horse and buggy.
View full review
Review
#851076 Review #851076 is a subjective opinion of poster.
Pros
  • In store personnel
Cons
  • Or misunderstood by salespeople
  • Misrepresentation of products
Reason of review
scammed 2 times now
Preferred solution
I'm just done, wish I hadn't wasted my time or money

Customer Service | Best Buy review from Conroe, Texas

4.6
Details
Store: 00865 Conroe, TX I want to bring attention to Agent Kris in the computer repair area. Never in my life have I had such "great" customer service. My lucky day when I run into him at the service area. He showed fantastic customer service by: Taking personal interest in my problems, making double sure I knew what my options were, giving constructive advice, great product knowledge, and making sure my experience at Best Buy was pleasant. Thanks Best Buy for having such a caliber agent as Kris. Also he is a great employee for service but I brought in a computer for tune up and left with a new one. Expecting to pay $100 and left spending $500 and was happy about it. If you can please send a note to his manager to have him continue with what he is doing. Billy Ellisor waywardbill@outlook.com
View full review
Review
#826982 Review #826982 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
All the above
Tags
  • Eletronics

Do Not Buy Appliances Here | Best Buy review from Hutto, Texas

1.0
Details
Do not purchase appliances from Best Buy. The appliances were delivered on time however the person that was to install our gas stove did not have the right size fitting to install it. We were told we had to purchase the correct fitting from Home Depot and then to call and schedule a service call and they would come out and install. I called back to schedule my service call for Tuesday 3/29/2016 it was from 7am to 7pm. No one called the day before to verify so I called Tuesday morning and was told they would be out sometime later in the day. No one showed up. I called the appliance customer care team to figure out what happened and no one had an answer just told me they would assign me a case manager. I spoke with the case manager and he told me that he would try to figure out what happened. I didn't receive a call back the next day so when I got off work I called me case manager. He was not at his desk so it routes to the next person available. The first person hung up on me. I called back and spoke with a very rude woman. She told me the only person I could speak with is my case manager. I asked to speak to her manager and she stated I could only speak with my case manager. She explained to me that I was at the corporate level and the only person I could speak with is my case manager. I work for a corporate company I know how it works. I stated so you are telling me there is no one above you, you don't have a manager. She said I didn't say that. I said you are telling me that I can't speak with anyone above you. She said correct you can only speak to you case manager. This is the WORST customer service I have ever dealt with. Finally after going in circles with her I allowed her to leave a message and have my case manager call me back. He called me back to tell me that he scheduled another service call for 4/7/2016. Over a week later... Are you kidding me?! Oh but we won't charge you. Yeah it was free to begin with. No favors done here. They're installation team is worthless and their customer service is terrible. I have now taken off an entire day of work for an appointment no one showed up to, or even called to tell me it was cancelled and have spent about 2 1/2 hours on the phone trying to resolve this. Best Buy does not care about their customers. I HIGHLY recommend purchasing any of your appliances from Home Depot. They are much more knowledgeable, have spectacular customer service and they care about their customers.
View full review
Review
#820609 Review #820609 is a subjective opinion of poster.
Cons
  • Fail to keep promises
  • False advertising
  • Long hold times on phone
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Been a month and still not resolved | Best Buy review from San Antonio, Texas

2.0
Details
I received my original purchase of a fridge on Feb 19. come to find out the water line inside the fridge was faulty. Geek squad offered to fix it. I refused as I didn't pay for a refurbished fridge. I paid for a brand new fridge with NO problems. They have cancelled on me now 2 times on the delivery of my replacement and its been 4 days since I have heard from them about when their next attempt to deliver will be
View full review
Review
#810926 Review #810926 is a subjective opinion of poster.
Cons
  • Entire experience
Reason of review
Poor customer service
Loss
$1200
Preferred solution
Price reduction

Terrible On Line experience | Best Buy review from Livingston, Texas

1.0
Details
Tried 4+ hours to order 1 75" Sony 4K TV and Geek Squad installation. Web says that TV can not be shipped to my nearest store OR to my house (Livingston, Tx). I called my nearest store (Humble Tx) who told me that I could "order" my TV and it would be there in about a month--OK, Great!-Gave them my credit info---They tell me that I have to call BEST BUY to get an "Approval #" for my order--Called the #, a Rep tells me that they CAN'T give me an approval # unless I am in the store--Very FRUSTRATED. Unbelievable that I can not make this purchase.
View full review
Review
#799037 Review #799037 is a subjective opinion of poster.
Cons
  • Online store
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
I purchased a webroot internet security disk for my laptop a year ago at Best Buy in Longview, TX., installed without much difficulty and recently it expired so I bought another one, but the problem was that the new one refused to work so I contacted Webroot's service...
View full review
2 comments
Anonymous
#1178834

Why is it Best Buy's fault that you don't know how to use a computer?

View more comments
Review
#798662 Review #798662 is a subjective opinion of poster.
Reason of review
Bad quality
2.0
Details
I am appalled by Best Buy's service. Bought an ASUS computer mid-2014 from Tyler TX Best Buy. Keyboard problems within one month. They did replace the computer, but about 8 months later had the same problem with the new computer. They sent it off for repair. I had...
View full review
1 comment
Anonymous
#1134407

Kudo's to the staff at the Tyler, TX best buy. They did right by me and gave me a credit towards the purchase of a new computer equal to the amount it was going to cost to fix the old one.

Can't say the same about Best Buy Corporate Customer Service, or ASUS...both useless. If you have problems at Best Buy, give the managers a chance to correct it.

Review
#795864 Review #795864 is a subjective opinion of poster.
Product
Asus Laptop
Cons
  • Do not stand behind products
  • Lost time and money
Reason of review
Bad quality
Tags
  • Defective Asus