HURST BEST BUY MANAGER - I BELIEVE IS A LIAR

Spend over a thousand dollars at hurst texas best buy - pulled out tax exempt card - which the guy at tech counter couldnt scan to work- the main manager was walking by and he said hey man can you help me out - manager pushed a couple of buttons and tax went away. 1 week later spend 200 and front cashier sent me to customer service to get tax off. They require sales tax form which i was ready to email them but they don't have a printer to print it out and they need a form in there hand. The customer service lady had the same male black haired manager to come over she said that the tax id card is expired and he told me sorry we need form. I said last week you had no problem last week with my over 1000 purchase and your buddy asked to help him out. He said sorry we can't do that any more and when was that - I SAID LAST WEEK - He said Oh well we can't do that any more so I come back with the form and after a big waste of time the lady at customer service assured me that the tax exempt form was good for a year. 1 week later tried to place an order online and tax id card ins't working - called cust. service and wasted more time for him to say that I need to send it in and wait 30 days. THE HURST BEST BUY MANAGER - I BELIEVE IS A LIAR - Why do they make it so hard to make a purchase - The tax forms don't expire - so its best buys policies that make my life miserable
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Review
#1154883 Review #1154883 is a subjective opinion of poster.
Service
Best Buy Manager
Cons
  • Customer service is horrible
  • Idiots
Reason of review
Poor customer service

Computer/out of date drivers | Best Buy review from Richmond, Texas

1.3
Details
I was sold a computer without if date windows drivers. Computer never functioned properly even when new off the self. Best Buy’ insinuated I corrupted the computer. I had not loaded any software on it, the windows drivers were out of date from day 1; continually crashed with a different stop code error message almost every time. It would not stay active long enough to install anything even the Miss you, wish you were here. Office the also sold me. They wanted to charge me to fix the faulty drivers. Absolutely frustrating. It support I the store was useless and I was totally put off that I was blamed for the issue when alli did was turn on the computer.
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Review
#1122492 Review #1122492 is a subjective opinion of poster.
Product
Dell Laptop
1.0
Details
I purchased a 1600.00 refrigerator that I saw in the store which had no dents, dings or blemishes at all but the product that was delivered was NOT what I saw and purchased. I immediately contacted Best Buy store # 1412 Garland TX. And advised that both doors had marks...
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1 comment
Anonymous
#1317691

Time for Small Claims Court - the threat itself may get you results.

Review
#1036096 Review #1036096 is a subjective opinion of poster.
Product
Samsung Electronics Rf28jbedbsg Refrigerator
Reason of review
Damaged or defective
Loss
$1783
Preferred solution
Deliver product or service ordered

Picking up pre order | Best Buy review from Houston, Texas

1.0
Details
when i showed my receipt to get my game from the locked Gage the game was not there so he asked the floor manager to get the one of the table from the front ,and luckily there was one there . so they had my receipt but i still owned tax on that part and i told that best buy person to get all the the money . so i can just pick it up but no they TOLD me that i owed money. asked for the manager and he said sorry either pay or we put it back. For $80 dollar game . THE BEST BUY WILL BE THE LAST TIME I GO THERE I WILL BUY ALL MY PARTS FROM AMAZON FROM NOW ON . THANKS FOR NOTHING
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Review
#949179 Review #949179 is a subjective opinion of poster.
Service
Best Buy Pick Up Service
Cons
  • Failure to keep promises
Reason of review
Poor customer service
Delivery Schedule  - Best Buy review
I selected my refrigerator delivery for Oct 27 the 4-8 window. On Oct 26, I received a voice message confirming the Oct 27 delivery date and window. Less than 24 hours prior to my expected delivery, I received a text message confirmation delivery on Dec 7 between...
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1 comment
Anonymous
#1244595

I continue to receive emails asking me to rate a product that failed to be delivered on 3 separate occasions. It took me three failed deliveries to cancel but you did it right, if they screw up the first time cancel the order, better yet buy products that need to be delivered somewhere else - don't even bother trying to call your way through the customer service phone numbers to get resolution, you will spend hours and hours over days, or weeks in my situation, on the phone trying to explain the problem to the next anonymous person in line who could care less about your issue.

I walked away from this with a clear impression that BB does not value their customers.

Show them this with your wallet and buy from somewhere else.

Review
#944949 Review #944949 is a subjective opinion of poster.
Reason of review
Both delivery and customer service

Do not buy appliances from them!!!! | Best Buy review from Houston, Texas

I ordered an oven from Best Buy last month and I will never order another appliance from them again. The day of delivery I waited at home but no one arrived or called to give me an update during the delivery window. I had to call best Buy Customer Service and wait on hold till they could contact the distributor. I was informed that they were running an hour and a half behind schedule. Two hours later while out picking up my children from school I received a call from the delivery men saying "we will be there in 15 minutes and you'd better be ready for us". Needless to say I was furious that I had waited all morning and now they had the nerve to tell me I'd better be ready. The oven was delivered and installed but a few days later when reading the user's manual I realized they did not install the anti-tip bracket on the oven which is required by Federal law for safety reasons. I contacted customer service once again and made an appointment to have the anti-tip bracket installed. Fast forward to the morning of my appointment and I receive a phone call from he technician asking what he is supposed to be doing for me. When I told him I needed the anti-tip bracket installed he told me he doesn't have them and won't be able to take care of it today. I am seriously disappointed in the Best Buy Customer Service experience. ****Update*** After calling customer service and telling them the service professional said he was unable to install the anti-tip bracket I was told someone from the warehouse would contact me by the end of the day to set up another service appointment. A week later I still hadn't received a phone call and called Best Buy again. Ater being on hold for 20 min I was told a case manager was assigned to my complaint and she would call me by the end of the day Unfortunately I never heard from her. When I called Best Buy again the next day and waited on hold 15-20 min again I was transferred to someone in the warehouse who told me there was never a case manager assigned to me and that she would assign one and that they should call me within an hour. I am waiting to see what happens and will update later.****
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Review
#936562 Review #936562 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Price reduction

Horrible experience | Best Buy review from Conroe, Texas

1.0
Details
I was sold a hard drive that had been out on display for sometime. The CPU Fan went out and it got to the point where it would not come on. I called the store and they said since I didn't buy an extended warranty I was out of luck. Their warranties are too expensive but now I know to buy one in the future but I still wouldn't buy from them ever again! It only lasted 3 months and best buy refused to make good and return $ or give me another one at reduced price. I will never shop there again. Don't waste your time buying any computer products from them.
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Review
#925719 Review #925719 is a subjective opinion of poster.
Product
Lenovo Hard Drive
Cons
  • Customer service not willing to help or follow up
  • Refund was not fair in my book
Reason of review
Bad quality

Best Buy won't refund for damaged TV

1.0
Details
I've been trying to get my money back for an item purchased at BestBuy.com. I've made several attempts and calls to get my money back on a TV and it's been almost 2 months since purchase. I ordered a 50" TV and it was delivered damaged. I Called Customer Service on the day of delivery to report the damage. They instructed that I had 2 options: 1) Have a replacement sent out or 2) Return it to my local store to get a replacement. I chose to return the TV to my local store to avoid the potential of another damaged TV being sent to me. However, when I got to the store 2 days later I was told that the store does not accept damaged TV's that were ordered from BestBuy.com. I was there for 3 hours while the manager called Customer Service to find out why they sent me to the store with a damaged TV. I also learned 2 valuable pieces of information: 1) BestBuy.com and Best Buy the store are 2 separate entities, and the store is not obligated to follow BestBuy.com policies and 2) Each store manager can refuse to accept a returned TV, but they are not obligated to refuse. Each store manager has the option to accept a BestBuy.com TV return if they choose to. So, the store manager I dealt with just didn't want the hassle of my return, and could have accepted the TV and provided my replacement, if they chose to. In fact, they didn't even have my exact model in stock, so I was willing to upgrade to the model they did have and would have gladly paid the difference in price. But alas, I was sent away. The Manager scheduled the pick up of the damaged TV, and I drove the item back home. Two days later UPS picked up the TV. 3 days later I received the replacement TV. I asked the UPS delivery person to stand there and watch while I opened the TV box, which he graciously did. The replacement TV was also damaged and I asked him to please note that the TV was indeed damaged in case of any future dispute. I called Best Buy Customer Service and reported the damage to the 2nd TV. Interestingly, it's at this point when all the issues BEGAN. I've had to call to get Best Buy to issue a pick up notice to UPS, twice. I've called 3 times since Best Buy received the damaged TV in to their warehouse. I've called 3 different offices today alone, just to get someone to send me proof that my refund in in fact, being processed. As of this moment, I'm on hold with the 4th department I've been transferred to to discuss this issue. Customer Service, Customer Complaints at Headquarters, Primary Support Department, and Post Purchase Support Department have all told me the same thing: the refund will be processed within 7 to 10 business days, yet no one can get me tangible evidence that a refund is actually being processed. And, every single time I call I'm told that either my issue was sent to the wrong department or that the requests haven't been sent at all. I need my money back, please.
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Review
#922986 Review #922986 is a subjective opinion of poster.
Product
Samsung Electronics Tv
Cons
  • Refuse to issue my refund
  • Bestbuycom policy vs store policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$700
Preferred solution
Full refund
Tags
  • Policy Changes Without Notificatio
2.4
Details
Poor Customer Service - Best Buy League City, TX
Poor Customer Service - Best Buy League City, TX
Today I experienced some of the worst customer service I have ever received and by far the worst Best Buy I have ever been too. On Friday I went to this Best Buy looking for a laptop and after speaking to the employee I found one that I liked. It was marked clearance...
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Review
#921865 Review #921865 is a subjective opinion of poster.
Service
Best Buy Deal
Pros
  • Customer service via phone
Reason of review
Poor customer service
Loss
$60
Preferred solution
Let the company propose a solution
Tags
  • Best buy worst store ever

Best Buy and Geek Squad Lost then erased my laptop

1.8
Details
I have been using Geek Squad for 3-4 years and always been satisfied……until now. Below are the detail of the situation but here are the bullet points. Geek Squad sends my computer out for repair. UPS returns it to kentucky instead of me. No one at GS does anything helpful GS literally LOOSES my computer, and lies to me about it. No one at GS does anything helpful. Best Buy offers to replace my computer by reimbursing me less then it cost to replace GS finds my computer GS erases all my files after being told I would be able to retrieve them. After 5 weeks of F’ing me over i get a “sorry thats all i can do" Unbelievable that customer service and concern for clients could be so bad. This only implies, and I was told, this happens on a regular bases. July 18th- Monday 1:56 Pm I take my Macbook pro in because it was running slow on certain files. I was told that they would look at it but it may need to be sent out. That can take up to 2 weeks. I am fine with that since I was going to be out of town any way. It is shipped out at 4:06 July 20th-Wednesday 11:56Am Geek Squad calls me tells me they have done all they can and it may be a software issue that they can not resolve. I would need to take it to apple. I am told they are going to send it back directly to my house, I had requested that originally thinking it may be faster for me to get my computer back that way. I very specifically tell the guy at GS do not send my computer back as I am leaving town on Saturday and I don’t want it sitting on my porch. He assures me it will be there by Saturday so it shouldn’t be a problem. July 25th-Monday UPS makes their first attempt to deliver. But wait I was told it would be here by last saturday. July 26th-Tuesday UPS makes their second attempt to deliver. Nope I am still out of town July 27th- Wednesday Ups makes their final attempt to deliver. I’m still not home so they leave a notecard stating that the package will be held at their location until August 3rd. July 31st-Sunday I call UPS and ask them if they can deliver my package to as they are about 45 minutes away. I am told the soonest they can do it is Tuesday. Not thrilled but OK. August 2-Tuesday I check to see where my computer has been incorrectly sorted. I call UPS and they tell me it will be here Wednesday. Again not thrilled but what can I do but wait. August 3rd- Wednesday I am an optimist so I assume since they told me it would be here on Wednesday that it would be. WRONG. I check late in the afternoon to find that it is being sent back to the sender and now UPS will have nothing to do with me because now only the sender can do anything to reroute it. August 4TH-Thursday THIS IS WHERE GS AND BEST BUY REALLY GET INVOLVED…….OR DON’T 10:00 AM - As in the store just opened. I speak to Phillip at the front desk. On a side note these guys deal with peoples *** all day, they should be paid more. I make him aware of the situation and that GS needs to call to reroute my computer back. He gets Anthony, GS manager, involved to which Anthony’s response was “ I can look into it later today after 1:00” My blood pressure just went to 9000. I didn’t show up when you opened to be told that my issue isn’t important enough to look into right now. I should have realized at this point that my problem was not going to be dealt with and i should have gone up the chain then. But I am an optimist right. I leave PISSED. 2:26 PM- I haven’t heard from Anthony so I call to make sure he is looking into my problem. Anthony going to “look into it” 2:50 PM Anthony returns my call to say “we sent and excalation email, we won’t know anything until we hear back” Given I was pissed when I UPS sent my computer back to the sender. Now I am really pissed that no one seems to really want to fix the problem. My understanding with UPS is some one form GS just needed to call and reroute it back. No we are going to send an excalation email. *** I need someone to step up and take care if this. “Sorry Mr. Heddin thats all we can do” You should really fix this system. When there is no one to call to get an immediate answer, that is rediculious. So once again I leave pissed. August 5th- Friday 1:15 PM I call GS to see if they have made any progress. They “haven’t’ heard bak from their excalation email" 1:35 PM I get a call from GS kentucky and they tell me its on its way back. I ask if it can be overnighted? Being my computer has been in transit for over week and GS is aware of this I am expecting a “Yes Mr. Heddin and sorry for the delays” BUT NOOOOO. I get “the store it came from will have to approve that.” Pissed, but ok, I will call the store back to. 1:42 PM I call Anthony back to tell him the good news. His first words are “ I told you I would call you back when I heard something” Yeaahhh, warm fuzzy feeling, NOT! I explain that Kentucky has it and he just need to request it be overnighted so that I can get my computer back ASAP. “I will look into it”. 5:44 PM I receive a call back from Anthony to inform that my computer is already on the truck and there is nothing they can do to overnight it. It will be here on Tuesday. What can i do, except be pissed as ***. August 9th -Tuesday I never received a new shipping number so I call to see if is has arrived. I am told “it hasn’t arrived yet should be here tomorrow” It does me no good to go off at this guy he has nothing to do with it, so I hang up pissed again. August 10th Wednesday - over 3 weeks since GS sent my computer out 1:30 I call and I am on hold for 21 minutes- no answer 1:59 I call and I am on hold for 8 minutes- no answer 2:34 I call and I am on hold for 56 minutes- no answer 5:11 I call and I am on hold for 16 minutes- no answer 6:00 PM I go to Best Buy- I was told “sorry thought it would be here today, but it SHOULD be here tomorrow” August 11th Thursday Once again my optimism gets the best of me. After waiting for that call to tell me they have my computer, and not getting it. 6:00 pm I go to Best Buy. Fabian, a store assistant manger, gets involved. Great maybe we will get somewhere. NOPE. Fabian informs me that they really don’t know where my computer it and he will make and “ I will look into it tomorrow” WTF- Are you kidding me. I ask why he can’t tonight and his response was “ he could not leave the floor to look into it” there may have been a total of 10 customers in the store. But hey my issue is not important. Fabian leaves me with the feelings that my computer is lost but assures me they will replace it. Still no warm fuzzy feeling. They don’t even have a tracking number for it. Literally no idea where it is. Fabian gives me his card and tell me he will be my point of contact here on out. August 12th- Friday 12:32- I call, because no is calling me, and leave a message for Fabian. 3:35- Anthony calles me back to inform me that my computer is in fact lost and they have sent another “excalation email” Well we know how well those work so you can imagine my excitement. Anthony goes on to tell me “ if it doesn’t show up by monday then management has made the decision to replace your computer” Great lets waste another 3 days hoping that this problem takes care of itself. You can imagine how pissed i am at this point, NO YOU CAN’T! By the way where the *** is Fabian, My new point of contact? August 15th- Monday I never receive a call, because well that would represent customer service, so I go by BB. 1:30 Pm - I go into BB knowing my computer is lost and today I will get a new one. Still anoyed but I have come to terms with it. White shirt tells me they can give me credit for what I paid for my computer. Anthony, with out acknowldding my existance, confirms this.I had bought an open box computer so the $1036.99 I payed wouldn’t even replace my computer. And so I am told “ sorry thats all we can do” Realizing the guys at the GS desk can do nothing to resolve this I ask to speak with a store manager, Nick. Jason Eisenberg shows up, not a store manager, I start to brief him on the situation and he immediatly wants to get Anthony involved, AKA pass the buck. So I inform i have already spoke with Anthony and i think at this point Jason realizes i am pissed and deciedes to step up and do a good job. So after some discussion and him going to Nick they agree to making up the difference so that I may actually get a computer with out having to pay money. While working thru the paper work Nick, the store manager, comes by and asks if I need help? Great, I get to talk to the manager. I ask if he is aware of the lost computer, he response “ I was just made aware of it”. WOW just now?? This has been going on for over 2 weeks. Thinking he would care I start to fill him in on the details. Ha Ha, in a brief moment that Jason came to ask me a question Nick disappers. Never to be seen again. I have a light bulb moment realizing that this how thing is ran like ***. I get my new computer and discuss with Jason what will happen to my old one. It has personal files on it and files that I still needed.He informed that" if it shows up they would call me to come get files off of it and if it goes back to kentucky they would drill *** thru the hard rive destroying any files.” August 16th- Tuesday 10:16am I receive an email from GS saying my computer is being shipped. Great they found my computer and i will be able to get my Files back. May be this will have a happy ending, of sorts. August 19th- Friday Email shows that my computer has back at the store. August 20th- Saturday 10:05 AM I arrive at the store with my hard drive ready to download my files. Given I had not received a phone call yet but Jason said "if it shows up they would call me to come get files off of it”. *** my optimism. After white shirt asks “who told me I could come get files off my computer?” I should have known there was a problem. But Hey Jason is standing in the GS area surely he will fix this issue. NOOOOOOO! Jason comes to inform me and I quote “ I never thought it would actually come back here so GS never got the message to call you” Thus GS just erased the entire hard drive this morning. REMEMBER its 10:15am at this point, the store literelay opened 15 minutes ago. So because Jason “thought” i now have 100’s of files that are gone. There was potential for a some what happy ending. But don’t worry jason offers to send it out for recovery, AT MY EXPENSE!!!! WTF!!! I argue they should pay for it, he offers to ask his manager. Ha you mean NICK the one that could care less about this whole thing, No I will pass and just consider Best Buy and Geek Squad dead to me. In a day and age where I can buy all of my electronics online and have them shipped directly to my house with out ever speaking to anyone it is sad that terrible customer service is the reasons I would do that.
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Review
#904315 Review #904315 is a subjective opinion of poster.
Service
Geek Squad Laptop Repair
Cons
  • How i was treated by customer service and manager
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Let the company propose a solution