Kokomo, Indiana
Not resolved

I received a defective phone I ordered 11/22/2018. I had been to Apple, Verizon and went into my local store within 3 days of activating to exchange phone. At first the young man was going to exchange the phone and then a female employee stated no online orders have to be returned to the online processing center. I was given a number to call to get the label sent via email.

The phone CSR stated the store should do the exchange. I went into the store a second time and three employees sitting around the cellphone area said they couldn’t do- once again a call to the number they gave me said THE STORE IS ABLE TO EXCHANGE YOUR DEFECTIVE PHONE.

I phoned a store an hour away and spoke to a wonderful employee! She said yes they could do- was shocked my store refused and I went in. An hour later let new phone was set up.

Very poor store service at my local store. The manager of the store I went to stated also my store should have done- it was time intensive, and apparently my store didn’t want to do!

There is no excuse-

Product or Service Mentioned: Best Buy Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Best Buy Reviews

  1. 533 reviews
  2. 263 reviews
  3. 130 reviews
  4. 56 reviews
  5. 36 reviews
Best Buy reviews