Let me preface the following issue by saying that unfortunately I had to purchase a PC at 8:45pm or I never would have went to Best Buy. I have had nothing but poor service and quit shopping there years ago.I purchased a PC from Best Buy on April 16th 2018.
I plugged it in and followed the prompts. Windows did not seem to load correctly because every time I restarted it would come up with an error. I tried several different avenues to fix the problem. I had my IT guy work on it as well. He though we should purchase Windows 10 Pro , so I did and loaded it on the PC. This fixed an issue connecting to our server but not the fact that “windows did not load properly”kept appearing at a restart. I had over 20 hours invested in fixing the problem as well as my IT guy’s time. If I did not restart it would function properly(which is not really proper at all). On April 25th I went on vacation. I returned on Saturday May 5th from Hawaii. I came in to work this morning with the screen locked up so ,of course, I restarted it and ,of course, the PC came up with the same error.
At this point I felt I had wasted enough time on this PC so I gathered it up to return it. At the store I was told the return period ended the 29th of April. I explained I was out of town(it is painfully obvious from my dark brown skin that I had been away). They said “ we can have geek squad look at it or give you a store credit” . I just want to return it- I offered to produce my plane tickets as proof of my trip but unfortunately they could care less. This is typical that “they got me” on a technicality and would only give me a store credit. I WILL NEVER SHOP THERE AGAIN AND WOULD NEVER NEED AN $800.00 store credit.
Hopefully Amazon puts them out of business because service like that will certainly be there undoing.
Product or Service Mentioned: Desktop Computer.
Reason of review: Damaged or defective.