My husband and I had purchased a 42 inch Samsung T.V. that was a just over a 1 1/2 years old.
The t.v. started going bad and we had paid extra for the extended warranty so they came out. When they came out, the geek squad guy said he would order the part and that he would be back in 2 weeks. The morning he was to have showed up, he called to say that the part no longer existed and that we would get a new t.v.
What they don't tell you, is that you then have to shell out another $200 for a new warranty on this t.v. To make matters worse, they lied that the part was no longer made, it actually is made but it cost too much for Best Buy to replace. They told us we were lucky we were getting a new t.v. but we got stiffed out of 2 years of the extended warranty because they did not want to fix the t.v.
We exchanged the t.v., did not shell out another $175 dollars for a new warranty and after spending over $7,000 dollars at Best Buy on appliances in the past year, we are cancelling our credit card and will no longer buy from them. We now have HHGregg in our area and will try them. The customer service we encountered was terrible. The 4 year warranty is a scam!
Best Buy sucks and they seem to be going the way of Circuit City.
I should know, I grew up in Richmond where Circuit City started and had friends that worked there and they started going downhill because of the customer service.