My husband and I visited the Sarasota store looking for an Otter Box Defender Series. The First employee we questioned just pointed a finger and said, "Over there." We found the cases' display.
An OFF-DUTY employee, Nicholas Hudson, was passing by and noted our confusion. He stopped, asked if he could help. He answered many questions, actually took the Otter Box out of the retail packaging, and demonstrated how it could be used while using his personal phone. He was very kind and knowledgeable.
Nicholas Hudson spent about 25 minutes of his own time with us.
Mr. Hudson is a very loyal employee who should be rewarded for his excellent Customer Care.