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I brought back a Digital TV antenna.I wanted to exchange it for a different kind because it was not working.

I did not have my receipt but I was not asking for my money back I only wanted to exchange it for one that would work. I had purchased it in the last 60 days. He asked what cash register that I had checked out. He left and came back and told me that I didn't buy it there.

I explained that I am positive this is where I bought it. He said he was sure I was wrong. I walked back to the exact location where I had purchased it in the store and there they were siting on the shelf. He said he didn't believe me and there was nothing he could do to help me.

I told him with this kind of customer service you won't be in business very long to help many more people. I will never step foot back in Best Buy for anything...........

They could be the next big retailer to fail......You are nothing without your customers.

Review #1031887 is a subjective opinion of a user.

PRODUCT OR SERVICE Best Buy Customer Care
Reason of Review / Monetary Loss Poor customer service / $75
Preferred solution I want nothing from you are your company.

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Anonymous
#1315514
I hate it when people call me hidden resting places.
Anonymous
#1315216
I mean I'm assuming he looked up the sales history on that product for his store and it showed none were sold in your supposed timeline.

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