Not resolved

I brought back a Digital TV antenna.I wanted to exchange it for a different kind because it was not working.

I did not have my receipt but I was not asking for my money back I only wanted to exchange it for one that would work. I had purchased it in the last 60 days. He asked what cash register that I had checked out. He left and came back and told me that I didn't buy it there.

I explained that I am positive this is where I bought it. He said he was sure I was wrong. I walked back to the exact location where I had purchased it in the store and there they were siting on the shelf. He said he didn't believe me and there was nothing he could do to help me.

I told him with this kind of customer service you won't be in business very long to help many more people. I will never step foot back in Best Buy for anything...........

They could be the next big retailer to fail......You are nothing without your customers.

Review #1031887 is a subjective opinion of a user.

PRODUCT OR SERVICE Best Buy Customer Care
Reason of Review / Monetary Loss Poor customer service / $75
Preferred solution I want nothing from you are your company.

Had an Experience with Best Buy?

Submit review


Comment as anonymous or
Terms of Service
Post Comment
I hate it when people call me hidden resting places.
I mean I'm assuming he looked up the sales history on that product for his store and it showed none were sold in your supposed timeline.

You May Also Like

"I bought a LG stainless steel dishwasher from Best Buy for a rental property. When opening the dishwasher door, the appliance falls forward as the brackets holding it in..." Read more
"I just had the most awful customer service interaction with A customer service representative on the phone. I purchased a Apple Watch for a family ..." Read more
"I selected my refrigerator delivery for Oct 27 the 4-8 window. On Oct 26, I received a voice message confirming the Oct 27 delivery date and window...." Read more
"I had purchased a washing machine from Best Buy Allen Park, I had it delivered and installed in October 2009, it was messing up in 2012 and it recently started..." Read more
"Dear Sir/MA We are international financier, trust Consultant of worldwide development prime lending's.We are Specialist of funds, loans, bank guarantees. We are working with large lending's affiliated to a corporate..." Read more
"AutoCheck is a very poor substitute for CarFax. I ran ten AutoCheck reports on used cars and the information provided was typically only title and registration renewal information. In my..." Read more
"How can you call this a steak burger? I visited a store April 22, 2017. This was the first time i had steak n shake in 5 yrs. The "burger"..." Read more
"I just realized money was being taken from my checking account. Since it is not a large amount, I didn't pay close attention. I have no clue who I have..." Read more