Best Buy Austin, TexasComplaints and Reviews

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1.7 Based on 462 reviews
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I went to geek squad on research boulevard in austin. I got the worst service possible with my computer being wiped out with years and years of data And family pictures!! Here is what happened : I brought in my computer to upgrade to Windows 10. I had tried to do it on my own but my computer was stuck on a cycle where it would reboot itself on and on. At the store, I pay upfront the $150 service fee and leave. 2 days later, a tech calls me... Read more

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Bought the Blu Phone to travel, went to charge it, screen chipped & cracked. Tried to return it and they did not even look at the phone. They said these phones do not come with a warranty and I could go to get the screen replaced at a shop. I know it is Christmas and busy but at least look at the phone. Never shopping here again and do not buy the Blu Phone, it is cheaply made and not worth it. Read more

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September 7th I purchased over $7000. of Kitchenaid and LG appliances with a 5 year Geek Squad warranty and scheduled a delivery date of Nov. 2nd. I called the store a week before the scheduled delivery to make sure everything was good for that date and was told there were no problems. By the 2nd I did not receive a call or a delivery and spent 2.5 hours on the phone with Best Buy customer service, the store, and XPO delivery. They re-scheduled... Read more

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I'm an elite member at Best Buy. I walk into my local store and purchase a $1,700 samsung tv. Take the TV home and pay someone to mount it on the wall. The installer says I'm missing a critical component and without it the tv will not work -- the one connect console. I go back to best buy and the douche manager tells me: sorry, nothing we can do. Either return it or go to Samsung online and order the $400 part. What?!?!? They couldn't... Read more

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Our school was told by an employee at Best Buy over the summer that we were the recipient of the $25,000.00 Best Buy Education technology make-over. He asked for our Superintendent and Technology Purchasing director's names so that the funds could proceed down the proper pipeline. So as a teacher I had to locate and tell our Superintendent that we have been contacted by Best Buy about the winning. Usually teacher's don't have contact with... Read more

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I have now been 30 days without a washer/dryer after a week of living with a Best Buy washer that Geek Squad could not fix. Best Buy employees (with whom I have endlessly dealt), are friendly and sympathetic, but the overall operation is a serious sh*t show. The day the repair man authorized a free washer, I went to the store and ordered it, along with the companion dryer. The units were delivered a couple of days later and were too big; that... Read more

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I bought a refrigerator at best buy and also bought 5 years service protection plan. I was having issues with it from the beginning and called geek sqad to extend it before it expired. They said they cannot extend it since it was still under warranty and they said they would call me when it is about to expire. I never received a call or an email from them. Once the warranty expired, I called them to extend it and they say they will not be able... Read more

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I am not going to give the short version of this nightmare. Bought 3 phones with extended warranty in 2013. They changed the terms in Sept 2013 which I was unaware nor was informed - so 2 of the 3 phones (purchased year end) were affected and I wanted to get a credit for those warranties because the new terms had a $200 deductible which for me did not justify the expense of the warranty. So I start the process 1/24/14.....it was ridiculous -... Read more

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I purchsed my 2nd wall mount from Best Buy. Neither one fits and i tried to return it after 17 days and they would not take it. Now I'm out $150 for a bunch of *** that I don't need and can't use. These people are full of it. Don't buy anything else from them again. Read more

Was this review helpful? 6 4

We purchased a $1,000 refrigerator Nov. 2011. We applied for and used a no interest for 18month Best Buy Credit Card, and were assured there was a no questions asked 30 day return policy. We were told we would be called on delivery day to schedule delivery time (we were not). It was delivered at 8am, in good condition. After one hour the water filter began to leak. We tried calling customer service and were connected to the geek squad,... Read more

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