State: Texas City: Austin Clear all filters (11 of 2764 reviews match)
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I went to geek squad on research boulevard in austin. I got the worst service possible with my computer being wiped out with years and years of data And family pictures!! Here is what happened : I brought in my computer to upgrade to Windows 10. I had tried to do it on...
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Anonymous
Anonymous

ALWAYS back up your important data

1.0
#854588
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Bought the Blu Phone to travel, went to charge it, screen chipped & cracked. Tried to return it and they did not even look at the phone. They said these phones do not come with a warranty and I could go to get the screen replaced at a shop. I know it is...
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1.0
I didn't like
  • Technical support
  • False advertising of products and not resolving
  • Selling crappy warranty
#757176
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September 7th I purchased over $7000. of Kitchenaid and LG appliances with a 5 year Geek Squad warranty and scheduled a delivery date of Nov. 2nd. I called the store a week before the scheduled delivery to make sure everything was good for that date and was told there...
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#739675
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I'm an elite member at Best Buy. I walk into my local store and purchase a $1,700 samsung tv. Take the TV home and pay someone to mount it on the wall. The installer says I'm missing a critical component and without it the tv will not work -- the one connect...
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Anonymous
Anonymous

I'm confused did the tv not come with something that was supposed to be in the box or was it something that isn't included but you expected them to just give it to you? The fa...

#725940
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Our school was told by an employee at Best Buy over the summer that we were the recipient of the $25,000.00 Best Buy Education technology make-over. He asked for our Superintendent and Technology Purchasing director's names so that the funds could proceed down the...
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Anonymous
Anonymous

Best Buy is not the one to blame so why do they need to give you compensation for something they were not a part of? If you understood how a phishing scam works you would know...

I didn't like
  • Misrepresentaion
#705248
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I have now been 30 days without a washer/dryer after a week of living with a Best Buy washer that Geek Squad could not fix. Best Buy employees (with whom I have endlessly dealt), are friendly and sympathetic, but the overall operation is a serious sh*t show. The day...
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Anonymous
Anonymous

Couldn't go anywhere else with a better reputation?

I liked
  • Jesse the repair man
  • Pleasant employees
I didn't like
  • Failure to deliver products
  • 2 deliveries of damaged products
  • Hours spent on phone
#649729
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I bought a refrigerator at best buy and also bought 5 years service protection plan. I was having issues with it from the beginning and called geek sqad to extend it before it expired. They said they cannot extend it since it was still under warranty and they said they...
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#493993
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I am not going to give the short version of this nightmare. Bought 3 phones with extended warranty in 2013. They changed the terms in Sept 2013 which I was unaware nor was informed - so 2 of the 3 phones (purchased year end) were affected and I wanted to get a credit...
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Anonymous
Anonymous

you want customer service at WORST BUY are you kidding me. you know that they are the worst place to buy anything why would you even even consider that you could get anykind ...

#480839
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I purchsed my 2nd wall mount from Best Buy. Neither one fits and i tried to return it after 17 days and they would not take it. Now I'm out $150 for a bunch of *** that I don't need and can't use. These people are full of it. Don't buy anything else...
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Anonymous
Swayze

Okay, if you have any questions about the return policy, you should ASK the cashier who is ringing you up what the return policy is. On almost everything in the store, the pol...

Anonymous
po'd

just tried to return a product that doesn't do what it says it does. They made an exception for the guy ahead of me in line but when it was my turn they said because I bought ...

#404636
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We purchased a $1,000 refrigerator Nov. 2011. We applied for and used a no interest for 18month Best Buy Credit Card, and were assured there was a no questions asked 30 day return policy. We were told we would be called on delivery day to schedule delivery time (we...
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Anonymous
Mrsprunet

I also will never shop at Best Buy!! They screwed my adopted soldier stationed in agfghanistan like nobodys business. Were not willing to make right the lame laptop they sold ...

#291628
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