State: Massachusetts City: Boston Clear all filters (15 of 2650 reviews match)
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On 8/15/2016 I purchased an iPhone 6s from bestbuy.com. My order was initially declined and immediately canceled (even though I got a follw up email giving me 24 hours to correct the problem). I corrected the problem within no more than 45 minutes and re placed the...
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I had appliances delivered and it was an absolute nightmare. They delivered the wrong dishwasher and did not have my refrigerator at the scheduled delivery date. It was impossible for me to reschedule the delivery time and I had to work through the automated phone...
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Best_Buy_Tom

Best_Buy_Tom When it comes to ordering appliances online, Bestbuy.com is not my friend, either... You have my sympathy. What was the eventual resolution to your issue?

I purchased a Nikon P520 camera through Best Buy from a Marketplace seller. I have a receipt that shows exactly the item I purchased. There's even a picture. I received a completely different, lesser camera. After contacting both Cameta Camera and Best Buy, Best Buy...
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I have spent a great deal of time in finding a computer and was ecstatic to find that it was in your stores. only to find out that it wasn't and I had to order it from you on line. which was find. four credit cards later I find out only after I called a store that...
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I was told in the store that I would be able to pay back my credit card using my debit card. They changed this policy and will only accept checking account numbers. This means that I cannot pay my bill without starting a checking account. My debit card is connected to...
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MattD78

MattD78 If you ask any store employee form any retail chain "Can I pay by debit card?" and they reply yes I guarantee close to 100% will be thinking you are talking about a checking d...

Worst place to shop! I ordered two video games via the phone with best buy, shipped to Boston to my friends while I was in LA.one was God Father, another one was a fighting game. A month later, back to Boston, I opened the package with him on his birthday. WRONG...
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Anonymous

Anonymous worst buy is the worst buy company. worst buy is the name and worst service, worst employees, worst delivery ect.

Bought a laptop and five weeks later it died. Was refused an exchange or return, despite the fact that it was a defective product. File a complaint with the MA Attorney General's office as well as the BBB. I will have to purchase a new laptop. I may file a small...
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Anonymous

CSA=abuse me Laptop "died" is a very broad term. Did you drop it? Was there a power surge? Perhaps you spilled something on it? In my experience, the customers that whine the loudest are t...

Bodryn

Bodryn I'm not an attorney but I believe an attorney would say that somebody who buys a laptop computer does so with the reasonable assumption that it will last more than 5 weeks bef...

Ok to start with I bought a notebook a week before Black Friday. Windows 8 does not work well or as expected when win 7 came out.......HP Help Desk and Best Buy Geek squad came to the same conclusion as me......WIN8 DOES NOT WORK......WAIT till 3 days after...
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Anonymous

Geek Squad I fail to realize how Windows 8 deficiencies are Best Buys fault. We sell the product, we do not manufacture the product. If you brought your computer into my Geek Squad I wou...

If you buy MS office with your new computer at Best Buy, they will not refund the software. They tell you that you can use the same code on another computer.......and I will have no issues down loading the software using same the product key. LIES, LIES LIES. I...
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Contact Best Buy

Headquarters Address:
Best Buy Corporate Customer Care
P.O. Box 9312
Minneapolis, MN 55440
Phone:
(757) 220-1352
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Win 8 will not work with many printers...maybe most Win 8 setup and install has huge issues Win 8 cannot work with comcast internet Many of the Geek squad know of this and are frustrated I have no proof but I think the sales people know....but they are shoveling it out...
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Anonymous

JohnT Though Best Buy would never be my retailer of choice (and I mean never) this issue is more related to Microsoft. Windows 8 does have issues and businesses are reluctant to upg...