Best Buy Chicago, IllinoisComplaints and Reviews

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1.7 Based on 462 reviews
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  • Customers like
    • Convenient location 10
    • Wide variety of products 7
    • I stopped shopping at best buy 6
  • Customers don't like
    • Poor customer service 75
    • Customer service 25
    • Slow to assist 24
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Purchased the unit a month ago. Purchased extended warranty. While viewing my favorite program the unit popped loudly. Powered down waited a few minutes. Powered back on larger rainbow lines. Two tiny black spots with spider lines. Brought the unit in my local BB. I was told I hit the unit. No damage on the screen but the engineer behind the counter accessed this to be my problem. Proceeded to call the BB from where it was purchased. Transferred... Read more

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I bought a dishwasher 2 months ago from Best Buy in South Loop Chicago. After XPO, the installation company, installed the Bosch dishwasher and left, I ran the dishwasher for the first time. The dishwasher flooded my floors on the first run causing $3k in damages. I have been in contact with Best Buy and their insurance company ever since and they say it's not their fault. Clearly, someone is at fault here and it is NOT me. Best Buy is the worst... Read more

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After shopping around at a few places looking for a new washer and dryer, I landed at Best Buy. Without going into great detail il will say they convinced me to buy my appliances there promised me Rewards points and Extended Warranty ....after the purchase received NEITHER...I tried talking with a manager, even called the cooperate office, thry actually snickerd saying"sometimes we get carried away with promises....Worst Store in... Read more

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  • From mobile
  • Apr 08, 2015
  • #619539

Mother bought me an LG head set but bought the wrong one. I went back to the store with sealed box and in there bag and they denied the exchange due to me not having the paper receipt l. I was spending double more on the new set. Worst customer service ever

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I purchased a laptop charger just under a month ago. It wasn't working with the laptop as I hoped, so I went to return it. I had my receipt all the original packaging. Nothing was ripped open or missing. I received an in store credit for $71 and I never shop at Best Buy. This was a special circumstance that I needed professional guidance on what to buy. NEVER AGAIN will I shop at this store. The customer service person could have cared less... Read more

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I bought a Microsoft Surface. They convinced me to buy their support agreement (which I'm now sceptical about) rather than a regular 3-year agreement like I have had previously with HP and Apple. The Surface kept crashing (the screen would freeze, and the only way out was to crash the computer). After three trips in to the Geek Squad, they said I could get a new 'refurbished' computer. Both Apple and HP would have given me a new computer. How do... Read more

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I recently pre-ordered Halo 4 online to be picked up at the Joliet, IL store #307. Upon arriving, showed my online receipt and was told to get into line. Upon getting in that line and waiting 45 minutes. I got to the cash register to an employee(Girl with tattoos) that didn't know what I was presenting to her. She talked to another employee next to her, and the gentleman said to just go pick up my copy I paid for it. I then proceeded to walk... Read more

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On 07/07/2012 I purchased Sony DVD player for my autistic son Anthony. At the time I paid extra for a Best Buy warranty, knowing that Anthony without a portable DVD player would NOT be a good thing. You see, this is NOT just entertainment for him, but, because of his disability, a necessary tool for him to be able to function outside of his home. This tool offers a distraction to sensory issues around him that would normally trigger a negative... Read more

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Pre-Ordered the Collector's Edition of Mass Effect 3 for the PC two months in advance. Had it delivered to the nearby store for pick-up. I went there today to pick it up, and after waiting for 10 minutes, they processed my item. They mistakenly gave me the Xbox 360 version. I let them know, and they had me wait while they found the right item. 10 minutes later, they try to give me the Standard Edition for the PC. I tell them it's not the... Read more

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Tonight, I was at best buy store in Gurnee Illinois to exchange an item that was never opened, in its original packing with original receipt. Just ask to get it exchange or return to get some other item. The store manager was very rude and refused to take my return back. Her name is stephanie. I expalined her that I am not asking money back or refund. She said we dont carry this item in store anymore. I brought and showed her same item which was... Read more

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