Best Buy San Francisco, CaliforniaComplaints and Reviews

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1.7 Based on 462 reviews
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  • Customers like
    • Convenient location 10
    • Wide variety of products 7
    • I stopped shopping at best buy 6
  • Customers don't like
    • Poor customer service 75
    • Customer service 25
    • Slow to assist 24
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I bought a large-ticket item from Best Buy, and now I receive daily email solicitations from the company. I’ve tried to unsubscribe, however it doesn’t seem to work. I went online and asked, “How to unsubscribe from Best Buy” and found a link of Best Buy Canada, Ltd. The Best Buy site conceals or perhaps doesn’t have an “unsubscribe” function. There seems to be no link to a USA Best Buy “unsubscribe” page, which is irritating. Other... Read more

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I purchased a 32" TV at Best Buy online and figured it would be a safe purchase considering that I had purchased it from such a "reliable" store and that I had also purchased their Geek Squad protection program. The TV arrived about a week later and it arrived broken. I didn't worry because I knew Best Buy would stand behind their products and all services provided. However, the store manager Antony informed me that not only he was not going to... Read more

Was this review helpful? 2 3

WARNING BUYER BEWARE DO NOT PURCHASE “GEEK SQUAD PROTECTION WITH ACCIDENTAL DAMAGE FROM HANDLING COVERS YOU IN CASE OF ACCIDENTS LIKE DROPS AND SPILLS” This program will not honor in case of a damage. In June 2014 my Apple MacBook Pro 13” Retina got damaged. I visited the local Best Buy store in San Francisco on Geary BLVD and was told by Geek Squad that he unit was “severe” damaged and that would not covered by the “GEEK SQUAD PROTECTION WITH... Read more

Was this review helpful? 2 1

I bought an hdtv on 6/16 at BB with scheduled delivery on 6/27. On 6/23 I found Sears had the same tv on sale at $40 less. Not a huge difference but I would like to find out how good BB is with their promise/commitment to customers. I called on 6/24 and was put on hold for more than 30 mins because the rep had to check my info out. First, she said Sears website was frozen so she couldn't verify my claim. she then said Sears said the offer... Read more

Was this review helpful? 1 1

Do NOT buy. Worst scam ever. They do not replace the phone upon issue. They make you buy a loaner phone (I got an old beat up Blackberry) not even an iPhone. $50. Then you have to come back and pick up repaired phone. You have to sign your life away that the beat up used loaner phone would not be damaged while wait for repair. If any damage to the already used loaner phone, you owe Best Buy FULL retail value of the loaner phone. Insurance was... Read more

Was this review helpful? 2 6

The service I have received from the Best Buy in Sioux Falls, SD has been absolutely unacceptable. I had purchased a remote start for my vehicle and had it installed through Best Buy. When I purchased the remote start I was advised that it would be $219.99 and with the additional parts and wiring needed to install the remote start the total be about $386 and change. I made the appointment for 12/12/2011 to have it installed, and when I arrived... Read more

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I believe your T V commercials against Santa are very offensive, to both Adults and Children. Wheather your Store believes is a personal thing and I dont think you should try and push your beliefs on the whole world by dissing Santa. I am sure there are many more people that like to believe, than there are that dont believe. What are small children to think when they see your ad and they are kicking Santa off the roof or eating his cookies and... Read more

Was this review helpful? 1 0

I bought an ASUS laptop, fairly expensive for school and personal use on-line from Best Buy. After 2 weeks i started having problems with it - intermittently shutting down on its own, non-responsive mouse, blue screen, and finally a fatal disk error. The fourth week i brought it into the Vallejo, California store to exchange it but it was "over 14 days" and was told by the manager, Max S, that it would be repaired but not exchanged nor given... Read more

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I would not recommend purchasing anything from BestBuy.com, especially items requiring installation or delivery. We recently purchased an expensive front load washer/dryer from BestBuy.com and everything was fine until the items actually arrived. The delivery team failed to level the washing maching which is supposed to be part of the deliver service; and in addition, they failed to leave all of the parts needed for installation of the gas... Read more

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We ordered a gas dryer over the phone. The rep told me a delivery date in 5 days, and said free install. On the date of delivery, I hadn't heard from them, and called them up. They tell me that the delivery isn't scheduled for another 3 weeks! After being transferred, cut off, etc. I spoke to 8 customer reps within a half hour. During that time, I realized that the install wouldn't have been free either. Do NOT trust this company!! The... Read more

Was this review helpful? 1 0
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