Best Buy Los Angeles, CaliforniaComplaints and Reviews

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1.7 Based on 462 reviews
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  • Customers like
    • Convenient location 10
    • Wide variety of products 7
    • I stopped shopping at best buy 6
  • Customers don't like
    • Poor customer service 75
    • Customer service 25
    • Slow to assist 24
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I went to the West L.A Best Buy located on Pico Blvd to purchase a new cell phone and have my old contacts and such transferred over. I must say that this Best buy has horrible customer service, the entire staff were either talking or texting on their personal phones, talking among themselves and not helping! I waited in line for a good hour before getting ringed up, having only a family ahead of me! The personnel by the name of Sonny was... Read more

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Hello, My Harutun Yepremyan I am a best buy credit card holder.. I purchased a washer from best buy online but after using i am very dissatisfied with the machine so i decided to exchange/return it for an different one.. My comment is on the customer service department how unprofessional group of call takers i had to deal with which got me writing this email.. First time i called i don't get his name but after telling him my concern with the... Read more

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Over the past weekend just prior to the july 4th holiday my sister requested my assistance with purchasing a new dishwasher and stove for her house since she had recently replaced the refrigerator and the other appliances were "high milage". I was more then willing to assist her since she's helps my wife and myself with babysitting our kids and I own a toyota tundra so of course I'm to go to man with anything involving moving larger items. We... Read more

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Told shud subscribe to geek squad for iPhone. "They will repair or replace your damaged phone". Phone damaged after several months paying. Guess what? Oh that kind of damage isn't covered. Best buy credit card got charged for some kind of insurance. Was not told - just appears. Only way to stop was to close account. Samsung TV purchased. Removed from box had chip corner of screen. Returned same day. Was told "how do we know you didn't do... Read more

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Went to Best Buy Woodland Hills to buy a Samsung Tablet advertised at Frys Electronics for an excellent price. I showed the manager a printed ad and also mentioned that I have an account with best buy. He refused to do a price match with absurd reasons like "it is only for one day" or "We can not give you a price that goes under our cost". I spoke with two more sales associates that were willing to accept the price match policy, but the Manager... Read more

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I went online to buy a gift card and notice the price that you had 200.00 for 15.00. I'm not for if it was a mistake or not I order 6 of them and took the money out of acct. and then sent an email 2 day later stating they cancelled the order. Best Buy is suppose to sale the cards for the same amount they had posted, but they just cancelled my order for no reason. Shame on Best Buy for not sending my items as I order, I will never buy from them... Read more

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I purching a big screen Tv on 2-23-2015. The TV was delivered to my house on 2-28-2015. I found it was too big to fit my living room, so I decided to return it. I went to the store were I purchesed today (3-12-2015). They refused returning. I was told by the manager that the date count from the purchesed date, not from the delivered date. I am so upset about this. It does not make sense for me. Since they have 15 days returning policy, I have... Read more

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  • From mobile
  • Sep 20, 2014
  • #536559

Augusta GA best buy the worst I have ever been to. Unless you want something really simple they just out right suck

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I bought a laptop in ontario CA. They also sold me the cd with " Microsoft program" and a "factory cd" which I paid extra 100 dollars for each cd. When I got home I try to install the cd and to my surprise they were empty CDs. When I complained to best buy they said that the CDs had the program and I may have erased it. They didn't do anything at all to solve my problem and I lost out on 200 dollars. I will never buy from best buy they are... Read more

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Best Buy was rude and incorporate. My camera didn't work anymore and they couldn't replace it nor fix it. So they offered me to send it to the manufactory to let them fix it. It should take about 2-3 weeks, but I would have been only around about 1 week. Best buy can't send it back to Germany, where I come from neither can't send it faster. For this one case they weren't flexible or nice to me. I wouldn't recommend Best Buy to anybody! They... Read more

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