I recently purchased an ASUS G73JH-BST7 Laptop from Bestbuy.com, as a refurbished item. When I opened the box and set the computer up, everything worked with the exception of the power cord and brick.
I contacted the customer support and after 25 minutes of being on hold and telling my story to 4 people I was told by a customer support agent that this was my problem and I needed to contact the manufacturer.
As ridiculous as this sounded I contacted ASUS and was not able to get in touch with anyone. I called Best Buy customer support again and finally talked to someone who was able to help me. The agent told me, that for a quick resolution I should bring the item into the store and they would be able to help me.
Off to the store I went. At the store, geek squad confirmed that it was an issue with the power cable, brought me over to customer service, where I was told that there was nothing that they could do because this was a refurbished item and it was bought online.
So I went back home and contact customer service again. This time I waited for 45 minutes talked to 8 representatives, and was called rude by a customer service rep. After finally getting in touch with someone, I was told again that I could contact ASUS, or I could send the item back for a refund because this item was the only refurbished laptop of this model they had in stock. So I chose to return it.
I am currently still waiting for a shipping label that has not shown up to my email.
I wish I could say this was the last time I was going to do business with Best Buy, but I receive a large sum of money in gift cards for my 30th Birthday and I am stuck having to buy a laptop from them.
I am so pissed about this after I am done with this purchase I am canceling my Best Buy credit card and never doing business with them again. They have lost a customer that spends well over $2,000 a year at their store.