I purchase a Sony Bravia 55" T.V.HD product # XBR-55X850B / $1400.00 the TV was advertised for the amount listed along with a full coverage warranty that included (according to the sales representative for BestBuy) all damage to the TV regardless of the Damage.
A contract was signed under the premise of and with a brief verbal summary by the Representative that included a coverage of "everything and anything that could happen to the TV, which included a cracked screen." I have contacted the Retail Store and the Corporation to fix my cracked TV screen. The Company has failed to assist me and the response i have received from the technicians is "we do not cover cracked screens." No court action is pending however i have been contacted by third parties regarding this issue for a class action lawsuit pertaining to the sale of warranties under false pretense. I am requesting BestBuy to honor the warranty agreement summarized by the employee and fix the aforementioned product.
A resolution to my issue could be done with the company honoring the warranty sold under false pretense.I am formally requesting BestBuy cease all sales of their warranties regarding TV's until the sales representatives have been properly trained!
Reviewer is in unhappy mood. This person stated that there is a room for improvement of warranties sold. Please immediately contact the author of this review to discuss warranty issue of sony xbr-55x850b tv and associated monetary loss in the amount of $1400. Best Buy needs to "honor the warranty by fixing the problem" according to poster's claims.
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