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i bought a new dell computer 5 months ago has been in repair shop 5 times and now just got it back and this best buy co indpls in had the gall to charge me 121.00 for a bad keyboard which they said had liquid on it which destroyed the key board .i do not eat or drink at my computer i mentioned this to a store employee he said they sell damaged computers and other items returned by other customers,my receipt said i bought a new dell computer.i have written letters to the president ceo of best buy hubert joly at corporate offices 7601 penn ave richfield mn 55423 he will not respond maybe if enough of you write him he might understand and the shareholders of the stock of best buy co may want to take a look at all the 2980 complaints on best buy,maybe we need a lawyer to do a class action suit against this company so thy understand we have rights,no president of any company is above the law ...any lawyers out they who maybe in representing all these upset customers we cannot all be wrong

Product or Service Mentioned: Dell Laptop.

Reason of review: Damaged or defective.

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You can sue them in small claims court if you desire. I, too have heard of Best Buy selling used computers as new, but whether this is true or not, who knows? Perhaps if you do some research on the internet you can obtain more info as to the validity of this rumor.

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