I went to the local Best Buy to return a Ipod Touch (un-opened) that was doubled up on for a gift.
I bought it just before Christmas, and the return policy was on a extended program (10 days extra), which ran out on Januray 31,2008. I arrived at the store at 10 a.m. Feb. 1, 2008 (according to my watch 13 hours later).
Normally I would not have waited, but it was for a birthday in January, and I travel extensively, so it was impossible to get their sooner. I was denied a return, unless I wanted store credit.
Normally I would have taken the store credit accept for the rude treatment of the manager on duty. He did not even bother talking to me (he was on the phone), just looked at me and shook his head no.
I expressed my displeasure and told him not to be so rude. He just rolled his eyes and turned his back to me, still on the phone.
I called Best Buy consumer complaint department, and waited ~5min to talk to a complaint specialist, who was pleasant, but also would not authorize a return 13 hours beyond the return date, unopened. Best Buy just lost 6 customers (me and my family) not because they would not give me a return, but for the rude managers behavior. This is no way to treat customers whom purchases pay for your wages!
Product or Service Mentioned: Best Buy Manager.