I have spent thousands at Best Buy this year and in past years. This particular store although courteous on greeting, needs lessons in manners with their return counter.
When I went this year to return a particular item, a cable box shelf for a flat screen, I was informed that they no longer carry that shelf so they could not accept my return. I should not be penalized because they stopped carrying a product. Maybe they were getting too many returns on this particular shelf. Whatever the case and although understanding the hectic return system after Christmas, there is no reason my return should not have been accepted, and certainly no reason for the customer service rudeness I and my wife received.
Perhaps I need to direct my money and the thousands I spend to another Tiger Direct.
Even Walmart has a better return policy and that is saying a lot. Perhaps Best Buy's bankruptcy is playing some part?
Monetary Loss: $53.