In May 2014, I went to best buy, Ocala, fl to purchase a front load washer/dryer. Best buy stated, LG was the best.
I spent $2400.00 on this purchase. Of course at check out, they wanted to sell me "geek squad protection". If this is the best, why, as a consumer should I be forced to spend additional monies for this. In March 2015 this washer, THE BEST, started leaking water.
I phoned LG, they sent a repairman who couldn't find the leak. The repairman said if this continues to call back. Well, that weekend the washer leaked again. I phoned LG who tryed to say it was my laundry detergent.
I explained I was using the same packets that I've used since day one. I asked if this was the problem why did it take 9 months to leak? Well of course he couldn't explain this. I phoned best buy, Ocala, fl.
They stated LG should replace the washer. He did try to help me. He phoned LG of which, they sent a repairman again. Once more, they couldn't find the leak.
The repairman said, it wasn't my laundry detergent. I did buy a different detergent and it still leaked. In phoning back best buy, Ocala, fl they offered NO HELP as I didn't buy "geek squad protection"! They had no problem selling me this washer, nor did they have a problem taking my money.
I didn't get through the manufacturers warranty but they don't care. Best buy has NO CUSTOMER SERVICE! I've filed a complaint with consumer affairs and am waiting to hear from them.
If you want a front load washer, don't buy LG and don't go to best buy. Everyone needs to read the over 1000 complaints filed with consumer affairs.
Product or Service Mentioned: Best Buy Customer Care.
Reason of review: Poor customer service.