customer service store service customer geek squad phone manager order money people

Best Buy - Manager Review from Royal Oak, Michigan

5.0
Details
I had the absolute worst experience when working with Best Buy in Flint and Auburn Hills MI. The two managers I spoke to were Mike and Ross. I was told just because I work here doesn't mean I have to listen to you, I was told I have the power to exchange your item (which by the way was night less than two weeks ago and with a receipt in hand) but because it would cost the company money I don't want to. I was told by the manager in Auburn Hills that "it's not personal it simply business". "I do have the power to help you with this but I don't want the cost that's involved to affect my store"!!!They lack any level of professionalism or ability to provide a positive customer service experience. I am not letting this is issue go Best Buy needs to be held accountable for the way they treat their customers. I'm sure a company this large does not support not allow such blatant disregard for their customers at the hands of their employees!
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1 comment
Anonymous
#1087811

Details? Not just things that a manager said.

Why did it take you almost 2 weeks to return? It sounds more like the manager was being candid with you and you couldn't handle it.

Review
#758755 Review #758755 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service

Recent TV Buying at Best Buy Monmouth Junction NJ

4.6
Details
I returned the Samsung TV I bought because it didn't work and was obviously defective. I was completely stunned by the experience I had with the returns dept. Three people grabbed the box and began emptying it without even a word to me. They did not ask me what was the matter with the TV or why I was returning it, just where were the screws that were supposed to be in the box and the manual! They turned their backs to me and talked among themselves without even acknowledging I was standing there. Finally I said "excuse me" I would appreciate if someone would talk to me about the TV !! When it was decided and understood that I only wanted a replacement, they sent me over to get the associate in the TV dept to get one. When I returned to returns dept. The girl held her hand out for the receipt and didn't look at me or talk to me during this entire process!!! I didn't know they hired mutes in the returns dept.! I will never buy again at BEST BUY, the staff except for the original associate, Cameron (he was wonderful), are RUDE and have no people skills. During this holiday season other stores are bending over backwards to be nice and friendly to the consumer, this place was empty and now I know why! I went to their website but they don't even have a contact email to write to them. Guess they really aren't interested in what the customer has to say.
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Review
#752431 Review #752431 is a subjective opinion of poster.
Product
Best Buy Website
Pros
  • Door personnel
  • Associate cameron
Cons
  • Unattentive employees
  • Rude employees
  • Untrained returns personnel
Reason of review
Poor customer service
Preferred solution
Train your returns dept people to smile and greet the customer and interact with them before they tear the product out of their hands and start emptying the box! How about HI may I help you, please explain why you are returning this product.

Worst Customer Service Ever | Best Buy review from Bethany, Oklahoma

5.0
Details
Purchased a Garmin Vivosmart HR from Best Buy. Salesperson insisted the Regular size would fit my wrist, they sells lots of them everyday. I explained that I have XXL Hands. I bought it wore it for a few days and it doesn't fit. I called to exchange the fitness band. Best Buy does not stock the X-Large fitness bands in any store. They have to be custom ordered. That's why the saleperson insisted it would fit. Best Buy will not exchange the band unless I bring this one into the store or pay for a new band. I don't live in the same town. This is very incoinvenent for me. I contacted customer support and got the same response. I suggested that they order the correct size band and I can exchange when it come in. They said absolutely not. Worst Customer Service! Best Buy and Garmin will no longer get my money!
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Review
#748737 Review #748737 is a subjective opinion of poster.
Cons
  • Worst customer service
Reason of review
Not as described/ advertised
Tags
  • Best Buy Manager
  • Nw Exy

Best Buy - Geek Squad Service Review from San Antonio, Texas

4.8
Details
The person who installed my equipment was Sam; going forward, I am now talking about a manager named Samuel, not the installer: I requested to see a manager after seeing a female Geek Squad agent being significantly overwhelmed by the volume of customers and she was working the store front Geek Squad counter ALONE. A different female employe in the TV section was initially unable to assist me paying for a dashcam for install in my vehicle because "...all the managers are in a meeting and I can't get into the case." My interpretation of her visible uneasiness was she was very professional and apologetic but also embarrassed that the store management team would put her in a position to disappoint a customer (me) by wasting my time because of poor planning/communication by the management team. An employee named Eric(k) was directed on two occasions to walk from the front customer service/Geek Squad counter regarding my transaction (exchanging a defective product installed in my vehicle). Sam, the installer, said the front desk team would call him if they had any questions. The first time Eric(k) went to see the installer while I waited took eight minutes to return. The second time he was sent to go and ask the installer a question, I asked if he could call instead of making me wait. Eric(k) replied "...I don't have the number and there is no walkie talkie in the install bay." I was disappointed to be held accountable, by having to wait twice, because the phone number to a section within the same building isn't readily available to employees. I informed the manager Samuel the employees shouldn't be treated this way. The poor treatment, lack of training, and communication result in employees having unnecessary stress, giving poor customer service and ultimately if those employees leave the company, the second and third order effect include losing continuity of a trained/motivated employee, recruitment, training, and admin cost increases that ultimately get passed on to me the customer as reflected in the prices I pay for merchandise at Best Buy. The manager smugly deflected his responsibilities: 1. Manager stated employee was wrong that all the keys to electronics cases were not in a meeting and an employee on the floor had the keys. I responded by stating if the employee didn't know who had the keys, this is still a failure of management. 2. Manager stated the install bay crew failed to put the phone number to the install bay at the customer service counter at the front of the store. I explained that I believe this is a management failure and if Eric(k) works the Customer Service counter and doesn't know the number to the install bay, this is a training deficiency that management is responsible for. I have been a loyal Best Buy customer for over a decade, I don't deserve to be disrespected and brushed off like this. R. B.
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Review
#744215 Review #744215 is a subjective opinion of poster.
Reason of review
Poor customer service

Had an appointment with Geek Squad made at 11:30 am for the afternoon; so I had gone to the store twice for this. When I returned for the appointment I was passed up for a walk-in! | Best Buy review from Tampa, Florida

4.6
Details
Defective laptop. Went to Best Buy, Citrus Park Lane location, Tampa, Florida. As I have a service contract there. It was 11:30am was told by customer service I had to make appointment. Even though there were only two people at the service desk I was not allowed to wait. They gave me an appointment time of 2:15pm same day. So I left the store and then returned at 2:00pm. Two trips to Best Buy. Waiting on line with my appointment slip in my hand. As rep at desk had a customer. Couple steps in behind me with a computer that needs repair. I asked them if they had made an appointment. They told me they hadn't. I told them they needed to get one as that was the new policy explained to me earlier in the morning. Right then a Geek Squad guy named Sheldon came over and began asking the walk-ins what they needed. They said dropping off a computer for repair. Same thing I was doing. Then Sheldon asks me what I am doing there. I showed him my appointment slip and told him I had been there earlier in the morning but had returned, having been given an afternoon appointment. Sheldon tells me I have to wait since it is only 2:05pm . He tells the walk-ins don't worry he can take them now there is an open slot in the scheduling then he turns to me and tells me again I will have to wait until 2:15 per my appointment. Sheldon takes the walk-ins ahead of me and serves them at the far end of the counter. I asked to speak with a manager. Geek Squad manager listens to my story and then says he will find a rep to take care of me. Meanwhile minutes go by and Sheldon finishes helping the walk-ins. The walk-in couple walks past me and the guy slams his fist into a piece of paper and tells me "see I got what I needed!!" and walks away. Sheldon (foreign accent/foreign extraction) comes back and tries to argue with me and I told him I did not want him near me and did not want him helping me he as he is a disgrace and knows nothing about business. The other reps had to pull him away as he wanted to engage me on the issue. This employee had a terrible attitude yet wanted to prove me wrong! This store is a disaster. Don't recommend the customer service here it's absolutely bizarre.
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Review
#741569 Review #741569 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Poor customer service

Best Buy - Online Order Review from Fort Wainwright, Alaska

4.6
Details
It all started out with a pre-order. I ordered it on Jan. 14th and it was released Feb 13th. So I enter my card information and the $200 gets taken out. I think "Great! Now it's only a matter of time before it gets here." So one day before the release of my product (I assume they were getting ready to hand it off to UPS) I get a message and e-mail saying something went wrong with my card. (Note: in the order status it said "Payment Validated: the money has been taken out of your bank account). So I call customer supposed to and wait like 30 minutes, which isn't too bad, however the first person I got I couldn't understand so they handed me over to another guy (had to wait another 30 minutes) so I was already kind of mad. Anyways we got it figured out and they said they would ship it out after it had been taken out. So what was wrong with my payment? They held $200.00 for only 2 days then gave it back, which I don't remember. Anyways this all happened on Thursday, the 12th. So all day Friday I was waiting to see if it got shipped, it didn't. So I waited all weekend and on Monday it ships. About 6 hours my tracking number worked (Which isn't bad but goes with the story). I had the free shipping so I thought it'd take a week, right? Well on Friday I sent them a harsh e-mail and did a survey and have them the worst scores. I guess they saw this, and changed my shipping to expensive 1 day shipping. So it arrived then. Yes, it pissed me off. But they made it right, and that's what matters. I'd say e-mail them, don't call them.
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Review
#596277 Review #596277 is a subjective opinion of poster.
Reason of review
Order processing issue

Best Buy - Staff Review from Houston, Texas

5.0
Details
Good afternoon, My name is Veronica I would like to let you know How the service has been lately. When I enter the store (PEARLAND, TX) I am greeted by the staff. I would give them a 10. But when you need to call to speak to someone you can forget about it. I work where customer service is the key. I even Work for Best Buy call center years ago and I never treated a customer rudely. 1. You wait til it's your turn cause of the volume of calls I'm OK with that. But whoever it is pick it up and put you on hold without saying a word. No name, no hello, or can you hold on please. 2. You continue to be on hold. Then it finally rings and again not a word and place you back on hold. It's a repeat 4 times waiting an hour just to ask 1 simple question "What kind of battery this camera take?" If you still carry this model. I was helping my Aunt out. So it would save her a trip to the store. It was to the point i hung up. This happen to me several occasion this is not the first time. This person manners in customer service is terrible. I don't Know if you all still continue to listen on calls. But just like a secret shopper maybe need to try secret caller. Thank you.
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1 comment
Tom
#933725

When it comes to issues like this, a manager needs to be involved. I was once in charge of my store's phones, and I can tell you that's NOT what's expected from our associates. The next time you call, dial extension 2180 or 2100 and ask to speak to the operations manager.

Review
#571436 Review #571436 is a subjective opinion of poster.
Reason of review
Poor customer service

Terrible customer service store #1798 | Best Buy review from Wheeling, West Virginia

5.0
Details
lied about competitors instock status on I-pads to keep a sale or to price match. this was store #1798 . bought 2 I-pads from this store next day competitor had them on sale for a combined savings of $110.00. after checking with competitor they only had the one model in stock,but had several. went to best buy for price match, cx service rep. called them from backroom ( not in front of us) came back out said they didn't have any,we left . Drove to competitor and bought the item ( same model #) called store 1798 told mgr. after he over heard my wife say that someone was lying, he got belligerent and would not give me his name then hung up
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Review
#566857 Review #566857 is a subjective opinion of poster.
Pros
  • Wide variety of products
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Best Buy - Employee Review from Jersey City, New Jersey

5.0
Details
Josh at best buy in Jersey City is condescending and doesn't understand how to talk to customers. I had asked him a simple question about if I could exchange the solo beats I had bought on Black Friday for another color. He responded with a long explanation without answering my question directly. Then, made me feel *** by saying you aren't understanding what I am telling you because youre interrupting me. Honestly I was looking for a yes or no answer not a long conversation about why. Never make the customer walk out of the store greling bad about asking simple questions. Not everything about retail is common knowledge. Avoid Josh in the yellow rain jacket he's condescending and cannot answer questions directly. I will never go to that best buy again.
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Review
#565552 Review #565552 is a subjective opinion of poster.
Reason of review
Poor customer service
5.0
Details
I'm writing Best Buy for a concern we had with the purchase of a stove back on Oct 14, 2014. On our first delivery attempt the stove did not arrive as scheduled nor did Best Buy contact me to inform us that the stove would not be delivered. I had to contact Best Buy...
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Review
#557861 Review #557861 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Preferred solution
Gifts Cards I was Promised