customer service store service customer geek squad phone manager order money people
2.6
Details
Best Buy Promised delivery by a certain date. Two days before that date the order still hasn't shipped. No big deal except I won't be home after that date so I decide to call customer service and have the delivery held until I return figuring I'm doing best buy and...
View full review
Review
#1272336 Review #1272336 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Customer service and delivery
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund
Tags
  • Lack Of Problem Resolution
2.5
Details
Probably the worst customer service I have seen in the last 10 years. Purchased printer HP Officejet Pro 6978. Piece of crap goes into "Maintenance Mode - DO NOT INTERUPT" (5 minutes of dicking around) every time I try to print something. Now it did the same thing in...
View full review
Review
#1269594 Review #1269594 is a subjective opinion of poster.
Product
Hewlett Packard 6978 Printer
Cons
  • Customer service
Reason of review
Won't answer phone
Preferred solution
Let the company propose a solution

Excellent customer service | Best Buy review from Fairless Hills, Pennsylvania

2.5
Details
I was recently in the best buy at Alamance Crossing in Burlington NC. Julian Sims took very good care of me. He was polite, courteous, quick, and knowledgeable. Like
View full review
Review
#1254894 Review #1254894 is a subjective opinion of poster.
Reason of review
Good customer service
2.5
Details
On sept 28, 2018 I finally had my Samsung washer delivered to my home. It was suppose to be delivered two other times, but it was not and I was never informed why. When I spoke to the customer service manager she was very rude and unprofessional. She promised me a...
View full review
Review
#1252264 Review #1252264 is a subjective opinion of poster.
Product
Samsung Electronics Washer And Dryer Combination
Pros
  • Beautiful clerks and cashiers
Cons
  • Store return policies
  • Length of time to correct their mistake
  • Crappy customer service
Reason of review
Bad quality
Loss
$500
Preferred solution
Full refund
Tags
  • Poor Exchange Policies
2.8
Details
Had a stove installed which come to find out was improperly wired, lucky the house did not burn down. If you value your life and property do not trust their delivery service. There is no known way on their best buy web site to file a complaint to corporate office. You...
View full review
1 comment
Anonymous
#1451699

Here is a link to Best Buy Corporate Headquarters...http://www.corporate-office-headquarters.com/best-buy

Review
#1218327 Review #1218327 is a subjective opinion of poster.
Product
Ge Appliances Jb750Ejes Range
Cons
  • Length of time to correct their mistake
Reason of review
Problem with delivery
Loss
$900
Preferred solution
Let the company propose a solution

Best buy delivery service terrible

3.0
Details
The management of best buy delivery is messed up. Their system is totally inconsistent. If something wrong, they don't know how to organize and find the clue.
View full review
Review
#1189243 Review #1189243 is a subjective opinion of poster.
Reason of review
Problem with delivery
3.0
Details
We bought a floor model refrigerator 2 years ago AND the extended warranty. In January fridge broke. Geek squad said it was the fan. Ordered the part. Almost 2 weeks later and a ton of spoiled food, Geek squad says part NO LONGER AVAILABLE so they'll give us our $$...
View full review
Review
#1178297 Review #1178297 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy
3.2
Details
On December 21, 2017, I ordered Compustar - CS4202-S-KIT 2-Way Remote Start System with Tilt Switch and Geek Squad® Installation from an online email I received from Best Buy Deal of the Day. The following week I received an email that part of my order had been...
View full review
Review
#1171352 Review #1171352 is a subjective opinion of poster.
Service
Best Buy Remote Start System Installation
Pros
  • Price
Cons
  • Entire experience
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.6
Details
I ordered a Roku on-line and was told it would be ready for pu in an hr. when my very busy schedule permitted, I stopped in at BB and there wasn't even a counter person at the PU counter. There were alot of people in the "Returns" line that were being helped by only...
View full review
Review
#1164226 Review #1164226 is a subjective opinion of poster.
Service
Best Buy Pick Up Service
Reason of review
Poor customer service
Preferred solution
New management or better trained staff. I seen staff standing around talking!
Tags
  • Customer service lacking

Best Buy, experts on false advertising

3.0
Details
Best buy is guilty of false advertisement. I recently bought a computer from their website claiming it has an NVIDIA GEFORCE GTX 1080 ti, but instead they sent me the computer with an MSI GEFORCE GTX 1080ti... basically a ferrari with a toyota’s motor!! I filled a complain with the BB TODAY.. the dumb *** say they wont help me because of the time frame on the returns or exchange.. thetime does not apply to lying customer defrauding them and then tell me in my face i screw you when you bought it and I screw you again right now. I can’t help you ...damn ***
View full review
Review
#1142823 Review #1142823 is a subjective opinion of poster.
Reason of review
Not as described/ advertised