customer service store service customer geek squad phone manager order money people

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Verified Reviewer
1.0
Details
Dear Corie, As I write this to you in hope I will reach the right person, I'm drowning in tears!! I have never been more humiliated and disrespected that buy Best Buy employees today. I was sold a product you OBVIOUSLY do not have!!!! I was scheduled an appointment to...
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Review
#1720214 Review #1720214 is a subjective opinion of poster.
Cons
  • Selling what they obviously cant support
  • Geek squad changing appointments last minute
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Best Buy Reviews

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.1
Details
I was asking an associate for help signing a soundbar for a 65 inch TV he then handed me a 38 in. and then said that that is good enough. and when I asked him to please help me find the Soundbar that would be the right size he told me another sales associate asked to...
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1 comment
Anonymous
#1784483

So you're never stepping foot in a Best Buy but you want a resolution from them? Also its pretty hypocritical when you still buy the products from the store that's being shunned from your money... Very petty

Review
#1718469 Review #1718469 is a subjective opinion of poster.
Pros
  • Products they offer are the same as any where else
Cons
  • Treatment of employees
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Treatment Of Customer

Problem with repair, 2nd time with the same problem, told it will be 8 days to get repaired | Best Buy review from Portland, Oregon

1.0
Details
Was told by Best Buy Supv. that it would be 8 days before I can get my TV repaired, which is totally unacceptable. I have a 90 yr old Mother who does nothing rlse but watch TV. To put myself and my family through this unreasonable delay is not what I would consider good customer service
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Review
#1712120 Review #1712120 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
1.4
Details
Last week, my ten-year old son was so excited about the new Switch Mario brothers game coming out on Friday the 15th. Since he had been doing well in school, my husband and I told him he could get an early Xmas present. I pre-purchased the game online at Best Buy. On...
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6 comments
Anonymous
#1785591

I too, have been profiled at stores in the past. I'm a white.

female, long-hair rocker type...which apparently means I am a thief. Which I am not, and never have been. All I could think was how rude and small-minded those people were. I may look like the baddest person in the room, but I guarantee I'm probably the most honest person in their room.

Feels like crap to be judged on appearances, and I'm sorry it happened to you. There's always overzealous salespeople, but you get the vibe when they're watching you.

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Review
#1711295 Review #1711295 is a subjective opinion of poster.
Pros
  • Quality items to purchase
Cons
  • Intolerant and inflexible policies and uncaring staff
Reason of review
Aggressive racial profiling. employee harrassment
Preferred solution
Let the company propose a solution
Tags
  • Lack Of Concern For Customer
  • Poor Service Best Buy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Not applicable | Best Buy review

1.0
Details
Employee with zero knowledge at Best buy 17 Ave Calgary ,..Rajinder Singh. Entered Canada with fake documenration..Landed at best buy with fake experiences shown from UK..Fake cheap personality. Made of Lies allover. Which business hires such persons with zero knowledge and without confirming the references?? Best Buy? !! what managers!!
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Review
#1704028 Review #1704028 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Employee
1.3
Details
I tried to buy a new router at Best Buy. and after my experience a day I will never shop there again and I canceled my credit card account with them. I bought one router there but the sales rep forgot to tell me that you needed a modem to work with it I didn't have a...
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Review
#1703441 Review #1703441 is a subjective opinion of poster.
Product
Netgear Router
Pros
  • Good selection of products
Cons
  • Product did not work after extensive contact with tech support
Reason of review
Bad quality
Loss
$300
Preferred solution
Cash refund instead of waiting for transmission of payment to bank account
Tags
  • Best Buy Problems
1.3
Details
I bought a router at Best Buy and then returned it because the sales rep didn't tell me I needed a modem to work with it. Then another sales rep told me I could get a free model from Spectrum so I bought another router from them. I spent about 40 minutes on the phone...
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Review
#1703438 Review #1703438 is a subjective opinion of poster.
Product
Netgear Router
1.0
Details
y nephew and I went to the Best Buy at 39 RHL Blvd, Charleston, WV 25309 today between 1:30 and 2:00 today and bought a red Xbox One wireless controller. We left and started driving down the road. He opened it and the box was empty. So I am assuming some one stole it...
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Review
#1686393 Review #1686393 is a subjective opinion of poster.
Cons
  • Customer service was lacking
Reason of review
Sold an empty box
Loss
$65
Preferred solution
Deliver product or service ordered
Tags
  • Sold Empty Box

Computer | Best Buy review from Lansing, Michigan

1.0
Details
Tryed to contact costumer at best buy headquarters and was hung up on 2 times by costumer service.
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Review
#1682955 Review #1682955 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

Buy from local appliance dealer or any dealer other than BEST BUY INSURANCE is no HELP

1.4
Details
Bought a SAmsung refrigerator. Have had numerous continuing problems. HAve A & E insurance.9 repair visits including Geek Squad. Refrigerator freeze food in the refrigerator not to mention the problem with icemaker. Have purchased many items $5000 camera Ipads ETC. They have no customer loyality as well as Poor service,as the customer you are held hostage to the Big Corporation.
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Review
#1681586 Review #1681586 is a subjective opinion of poster.
Service
Samsung Electronics Refrigerator Repair
Pros
  • Wide variety of electronic products
Cons
  • Poor service and lack of honesty and knowledge
  • Horrible service
  • Took no responcibility
Reason of review
Bad quality
Loss
$5000
Preferred solution
Full refund
Tags
  • Customer Service Nightmare