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3.2
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Update by user Jan 24, 2015

OK. After trying to talk to someone higher up on the food chain.

I was met with a borderline rude individual. That is what pushed me to post here AND make a complaint to the BBB.

The BBB lit a fire under their bottom. I was called shortly after by BB corporate with...

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5 comments
Anonymous
#935463

Those products come from Samsung directly. BBY places the order only if Samsung has inventory.

unfortunately, this is Samsung's issue, not BBY's. Since there are no comparable product to the high end plasma you ordered, you are now going to have to settle for an LED. Try the new Sony 4K! It has a better picture than that 3 year old Samsung you ordered anyway.

And don't respond by saying "plasma's are better". High end LED's have exceeded plasma performance for 2 years!

Panasonic Z series was the last great plasma made. Why do you think all major brands have jumped off the plasma bandwagon?

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Resolved
Review
#579913 Review #579913 is a subjective opinion of poster.
Product
Best Buy Gift Card
Pros
  • Competitive prices
Cons
  • Customer service
  • Not enough stock
  • Slow to assist
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Deliver product or service ordered

Resolved: Best Buy review in Millbrae, California: Misplaced/Undelivered Ordered Product/Item

My wife ordered a pair of Klipsch R-28f speakers on November 27,2014. On November 30, per Best Buy Order Number BBY01-690617017068 Details, each speaker was assigned a tracking number. On December 6, I called Best Buy and asked why only one speaker was delivered. Despite providing all the information that were in the body of Best Buy's message to my wife, and the confirmation from UPS that they do not have the item, Best Buy Customer Service Representative Jacquelyn was not able to track the item. Why did Best Buy mark the item "shipped" and yet cannot provide information of its whereabouts. The operator did not take further action after the call and advised me to wait.
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1 comment
Tom
#935713

Klipsch R-28f comes one to a box...most likely delivered from two different depots.

Resolved
Review
#566448 Review #566448 is a subjective opinion of poster.
Cons
  • Slow to assist
  • Apathetic
  • Customer service
Reason of review
Problem with delivery
Loss
$245
Preferred solution
Deliver product or service ordered
Tags
  • Best Buy Delivery