Resolved: Mistakes-Errors-Excuses | Best Buy review from Fort Lauderdale, Florida

2.6
Details
Awful Customer ServiceStarStarStarEmpty StarEmpty StarBy captainamerica21442 - 04/28/2015FORT LAUDERDALE, FLORIDA -- On several and I mean several occasions- I have attempted to buy things on line- when I get to the check out page-the computer always glitches-error occurs and the sale or buy disappears. I have complained- and in so the Executive Department has called- we have discussed the matter and things always were resolved sometimes in days sometimes in weeks. In store experiences are as bad- their price match practices are awful. You call Best Buy-1 800 #- they tell you to print out ad-and go to store. You spend time/money/gas arrive and are told no can't do it?? So why did they send you there to begin with. If you order on line via a live person- you wait-then you call only to find out-that the order was never processed by that person- no order #-no confirmation-and you look like a fool-since your out a product you have waited for weeks. As a patron for over the last 7 years- I am amazed that in the last 18 months- my experiences have been awful- and the only way to get any satisfaction-is to contact the Executive offices in Minnesota and complain. Folks you work hard for your money- when you order something-you expect to get it- no find out weeks later- there was no order placed-or a computer glitch- or the person you spoke to and did the transaction with did not complete the task. Simply incredible- I guess when you get big- your customer patronage doesn't exist anymore. Only a few companies still care when you speak to Customer Service- they are Amazon- Tiger Direct- and few others. So if you have experienced the above- you know what I am talking about. Good luck with your Best Buy experiences.
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Resolved
Review
#628589 Review #628589 is a subjective opinion of poster.
Cons
  • Glitchy website
  • Slow to assist
  • Fighting to get what i ordered
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Tablets-computers-phones- Laptops

Resolved: Misplaced/Undelivered Ordered Product/Item | Best Buy review from Millbrae, California

My wife ordered a pair of Klipsch R-28f speakers on November 27,2014. On November 30, per Best Buy Order Number BBY01-690617017068 Details, each speaker was assigned a tracking number. On December 6, I called Best Buy and asked why only one speaker was delivered. Despite providing all the information that were in the body of Best Buy's message to my wife, and the confirmation from UPS that they do not have the item, Best Buy Customer Service Representative Jacquelyn was not able to track the item. Why did Best Buy mark the item "shipped" and yet cannot provide information of its whereabouts. The operator did not take further action after the call and advised me to wait.
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1 comment
Tom
#935713

Klipsch R-28f comes one to a box...most likely delivered from two different depots.

Resolved
Review
#566448 Review #566448 is a subjective opinion of poster.
Cons
  • Slow to assist
  • Apathetic
  • Customer service
Reason of review
Problem with delivery
Loss
$245
Preferred solution
Deliver product or service ordered
Tags
  • Best Buy Delivery