customer service store service customer geek squad phone manager order money people
False Guarantee - Best Buy review
I tried to make a purchase at the store in Farmington Hills Michigan with their Price Match Guarantee to find out they only match prices from brick and mortar stores IF the price is not much less than theirs. I wanted to buy a PXM921 Canon printer listed for $79.99 at...
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Review
#1358089 Review #1358089 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Pricing issue
1.0
Details
Trash my car electronics  - Best Buy review
On the 8th of this month your geeks raped my car by ripping up the electronic. By TRYING to install a back up camera kit, your people stripped both back up tail lights to my Chrysler 200. This was to be a PROFESSIONAL install, but not even close. You really don't care...
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1 comment
Anonymous
#1609987

Your choice of the word "raped" regarding a car is offensive. Rape is a horrible life-changing experience for the victim and I just don't have that kind of sympathy for your lousy backup camera. Choose your verbs more carefully.

Review
#1186929 Review #1186929 is a subjective opinion of poster.
Service
Geek Squad Backup Camera Installation
Cons
  • Way you want to install
Reason of review
Bad install
Loss
$2000
1.0
Details
Terrible service and planning - Best Buy review
Terrible service and planning - Best Buy review
I preordered the Xbox One X on 10/20/17. I live about 5 minutes from my local Best Buy store, so instead of chancing anything with the shipping, I select "Store Pickup". I received a confirmation email stating that it wouldn't be ready until 11/7/17, and that...
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Review
#1127745 Review #1127745 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Order processing issue
1.0
Details
Fraud company - Best Buy review
Fraud company - Best Buy review
Fraud company - Best Buy review
Fraud company - Best Buy review
Fraud company - Best Buy review
I ordered 1 iphone 7 plus 128 gb. Shop kepper by mistake shipped 3 iphone and 1 samsung 64gb 7edge .now he forced me to pay for all of them.I pay them already 47k for one i phone and custom fee 33k .he said that if you pay custom fee .we will give you all the 4 items.....
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2 comments
Zuriel
#1679005

Brother can you please share your contact number please my number 6362895026 phone number 9980792354 what's up number Pls send me

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Review
#1053116 Review #1053116 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Order processing issue
1.0
Details
TV Shadow after 17 months - Best Buy review
My brand new Vizio 60 inch TV developed a shadow after 17 months. I contacted both Vizio and Best Buy and both offered basically $100 of a purchase of a new TV. I said that was unacceptable and wanted my TV replaced or made to work again properly at their expense. Both...
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1 comment
MattD78
#1382531

TVs have a 1 year manufacturer's warranty. After that if anything goes wrong and you did not buy an extended warranty that is on you.

Neither Best Buy nor Vizio are under any obligation to to fix or replace your TV after the warranty period. In fact Best Buy is under no obligation to do anything after their 15 day return policy, after that it all falls on Vizio and their warranty.

Review
#1116305 Review #1116305 is a subjective opinion of poster.
Product
Vizio Tv
Reason of review
Damaged or defective
Loss
$699
Preferred solution
Full refund
1.0
Details
What I have to do to get my Mario Kar by Mail. IT is PAID - Best Buy review
I am still waiting for my money back returned at my card or the Mario Kart send by mail to my house the soon is possible. This store is not like used to be more than 10 years ago. They left my granddaughter without her game only for fifty nine dollars plus tax. This is...
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Review
#1171956 Review #1171956 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • I have not receive my grandaughter mario kar
Reason of review
Order processing issue

Best Buy does not warranty product past 2 weeks

2.2
Details
Best Buy does not warranty product past 2 weeks
Purchase.d Item# 5496110 Platinum Briefcase 6/6/2017. Lasted about 4 months before tearing where should strap attaches to bag. Bag is made of Ballistic Nylon. Talked on the telephone with customer service who said they do not cover products after 14 days and that I would have to go to the manufacturer of the product. They said they did not know the name of the manufacturer. However, when you look up the UPC# 600603207891 it says Best Buy C is the manufacturer. It is a shame Bust Buy does not stand behind the products it makes past 14 days of purchase. I would not recommend purchasing anything from Best Buy due to no real customer support.
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Review
#1151080 Review #1151080 is a subjective opinion of poster.
Cons
  • Product support
Reason of review
Bad quality
Loss
$48
Preferred solution
Replacement
Don't go near this place - Best Buy review
Don't go near this place - Best Buy review
Don't go near this place - Best Buy review
Don't go near this place - Best Buy review
Don't go near this place - Best Buy review
Don't go near this place - Best Buy review
My wife’s Asus laptop screen started flickering 4 days before the warranty was up. This was the only stroke of luck in the whole scenario that follows. Checked the device in on December 12, 2016. The squad sent it to their crack facility in Kentucky where they repaired...
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1 comment
Anonymous
#1369430

This is almost the exact experience I've had with them!! I had to have my laptop screen repaired as well after having my laptop for 5 months, just a periodic glitch, but the unit worked perfectly otherwise.

I get it back not functioning AT all!! Then a geek squad member had the nerve to tell me that I was lucky They were going to fix it at zero cost to me!!! They were the ones who broke it!!!!

There needs to be a class action lawsuit against this company. The thing is they have gotten away with it thus far and will continue to practice this shady business!!!

Review
#993805 Review #993805 is a subjective opinion of poster.
Service
Geek Squad Laptop Repair
Cons
  • Lack of customer support and satisfaction
Reason of review
Damaged or defective
Loss
$600
Preferred solution
Exchange for same
Tags
  • Best buy worst store ever
  • Ripped-off
  • geeksquad reviews
  • Asus poor service
  • Asus Quality
1.5
Details
I will never buy anything at Best Buy again!
I I bought a Lenovo idea pad at Best Buy. Brought it home and started it up. A window popped up with a warning about a Trojan virus? It prompted me to call a number immediately. So I did not knowing it was a scam. I spent 2 hours on the phone talking to what I thought...
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6 comments
Anonymous
#1312681

Lol hello I'm an Indian prince and have all this extra money.

Please send me $30,000 for taxes and I'll send you a million dollars.

definitely not best buys fault you don't know how to use the internet. Please don't teach my children anything.

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Featured
Review
#1027377 Review #1027377 is a subjective opinion of poster.
Product
Lenovo Laptop
Cons
  • Wasteing my time
Reason of review
Computers sold with viruses on them
Loss
$100
Preferred solution
Full refund
Tags
  • Customer Dissatisfaction

I am deaf | Best Buy review

I am deaf  - Best Buy review
Hi am deaf. Last two month that i payment order that all payment total 79000 rupess. But delivery post door home me. For pending long. What is issue on Delivery. Can u message me whatapps 9035173287. Regarda. Vijay
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Review
#1125422 Review #1125422 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Problem with delivery