1.0
Details
Hello I can't believe this has happened to me. I used to go to best buy for all of my electronic needs. I would go in there weekly and look around at the new technology and maybe purchase a dvd. I had encountered recently that the mobile manager was following me around...
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27 comments
Anonymous
#1699400

leave me alone. I also wish you would mind you own business.

If you had the balls which you don't you would just leave me alone.

I don't want to need to be harassed. That is illegal and it's also cyberstalking.

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Review
#1552804 Review #1552804 is a subjective opinion of poster.
Product
Apple Iphone 8 Plus Cell Phone
Reason of review
Damaged or defective
Loss
$1
Preferred solution
Full refund

3 month wait for damaged item. | Best Buy review from Secaucus, New Jersey

1.1
Details
3 month wait for damaged item. - Best Buy review
3 month wait for damaged item. - Best Buy review
3 month wait for damaged item. - Best Buy review
3 month wait for damaged item. - Best Buy review
3 month wait for damaged item. - Best Buy review
Waiting over three months had three deliveries and final item (stove) came with numerous damage. Went to the store with picture and their reimbursement for 8 store visits, time off for false deliveries and extensively damaged product was only $170. The item was 1,600 without deli ery cost.
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Review
#1522970 Review #1522970 is a subjective opinion of poster.
Service
Best Buy Stove Installation

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Shop somewhere else - never provides a tracking number | Best Buy review

1.0
Details
Bought something online. A week later, no tracking number. Customer service can't be bothered to respond. I'll stick to Amazon from now on. If they go under, they'll totally deserve it.
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Review
#1723825 Review #1723825 is a subjective opinion of poster.
Cons
  • Customers service
  • No tracking number
Reason of review
Poor customer service
Loss
$125
Preferred solution
Deliver product or service ordered
Tags
  • No Tracking Information
  • Lack Of Problem Resolution
  • Bad Customer Complaint Policy
1.0
Details
I had a nightmare customer service experience today at a Best Buy store in the Bronx Terminal Mall,New York. I went to do a simple return at this branch and encountered an agent at customer service who was outright mean in attitude in both verbal and non-verbal...
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2 comments
Anonymous
#1798309

That's those tough cats from the Bronx for you. You should have just let your freak flag fly and started yelling and screaming and jumping up and down. They would have given you what you wanted just to get rid of you and to keep you from scaring their customers away.

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Review
#1745872 Review #1745872 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

POOR Customer Service - Geek Squad | Best Buy review

3.5
Details
Called customer service more than 8 times to make an appointment for a service I had already paid for at the time of purchase. The 8 agents could not make the appointment leaving me on hold for more than 50% of the time for each call! After receiving a confirmation by email the appointment was confirmed by the 9th agent, I received an email two days later saying the appointment was cancelled?
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Review
#1714911 Review #1714911 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Very disappointed with shipment of my purchase online | Best Buy review

1.0
Details
Ordered online on Black Friday, still havent received my package. On trac keeps extending shipment date. I wont ever purchase products from Best Buy online again. You advertise next day shipping, you should cancel your shipping contact with Ontrac!
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Review
#1726499 Review #1726499 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Computer fried under warranty and can't be replaced? | Best Buy review from Morehead, North Carolina

5.0
Details
Took my fried laptop I bought back in October the charger fried it. The man working at geek squad said he would honestly throw it away or put it in sand. Now they have to send it off for 2 weeks, thats my livelihood, Im bout to loose my job now. Then we would have to buy a new computer? Can they not loan me one so I dont loose my job? I dont have the money to buy a whole new computer. Why cant yall loan me one until mine comes back? Were paying extra for the warranty or insurance or what ever its supposed to be. Can yall help me? The people working were great they go by what yall tell them to say.
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1 comment
Anonymous
#1806127

They should lose their jobs-not qualified-not reliable. Go to Office Max/Depot-they will get it done.

I don't think anyone with Geek Squad or Best Buy can tie their own shoes. They should fill the unemployment line asap.

They probably wouldn't know how to do that either. Stupid is as stupid does.

Review
#1757776 Review #1757776 is a subjective opinion of poster.
Pros
  • People are nice
Cons
  • Process
Reason of review
Warranty issue
Loss
$350
Preferred solution
Trade in for a new computer.

Terrible customer service | Best Buy review from Battlefield, Virginia

1.0
Details

Update by user Jan 13

Manager Jeremy was a smart *** And I feel Best Buy should consider putting adults in management rolls and not arrogant children.

Original review posted by user Jan 13

The tv I purchased stopped work less than a month after purchase. I went to exchange it an decided to upgrade to a more reliable brand costing more. The tv I returned was missing a leg that wasnt in the box in the first place I didnt need it because I hung it up. They wanted to charge me forty dollars for the missing leg. So I told them they could keep the tv. So they lost a $280 sell over $40. Its know wonder that Best Buys are going out of business.
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1 comment
Anonymous
#1808775

Your review looks like it was written by a kid in crayon so its ironic to call them children. You also have amazing entitlement bringing in a tv missing critical parts so it can be harder to resell. Grow up

Review
#1760571 Review #1760571 is a subjective opinion of poster.
Pros
  • Selection
Cons
  • Costumer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$40
Preferred solution
Let the company propose a solution
Tags
  • Costumer Service Issues
3.5
Details

Update by user Aug 20, 2019

i was contacted and replied to. the money was priorly refunded.

customers need to hear a reason.

i could of said i can wait a little longer depending the amount of time. that ship has sailed id be at the back of the line again now.

Original review posted by user Aug 19, 2019

i went to best buy in person. paid in...
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Resolved
Review
#1627700 Review #1627700 is a subjective opinion of poster.
Pros
  • Quality
Cons
  • Failed to provide the product
Reason of review
Lied to
Preferred solution
i wont know till i know why
2.3
Details

Update by user Jan 01

Lost time disappointed Christmas gift for my wife

Original review posted by user Jan 01

I purchased a remote start from the Waldorf Md. store. I was told that it was no problem to set up a install date. What I wasnt told was that install date may be in another state. And I would need to wait 2 to 3 weeks. I...
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1 comment
Anonymous
#1798042

Why didn't you make the appointment when you purchased the remote start? What makes you think any install bay would have next day availability for you?

Especially right in the middle of the season and in the very area where everybody gets this done alot. Also it's extremely ignorant to compare an install bay in Florida to a place in the north Atlantic states in the middle of winter.

Guess whitch ones will be doing more remote starts... You should get a chance star for failing to think ahead.

Review
#1748585 Review #1748585 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Pros
  • Store
Reason of review
Poor customer service
Preferred solution
Full refund