Best Buy Reviews and Complaints
?
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Is this your company?
21
ISSUES RESOLVED
3.2K
TOTAL REVIEWS
$1.7M
CLAIMED LOSSES
$1.4K
AVG LOSS
290K
PAGE VIEWS
What's your story with this company?
Ask a Question About Best Buy
Cons
- Poor customer service
- Terrible delivery
- Bait-and-switch tactics
Pros
- Convenient location
- Wide variety of products
- Price
Latest review first
- Latest review first
- Most helpful reviews first
State:
Show
City:
Show
Product:
Show
Best Buy - Nightmares
Every person I spoke with gave me bad info. I was transferred back and forth between depts like a yoyo. They do not even keep dates, credits and debits to credit cards on their system. Spoke with a guy at headquarters who promised to call me back but did not. Search around for a place with good reviews.
Review
Service
Best Buy Customer Care
Reason of review
Poor customer service
Loss
$639
Preferred solution
Full refund
Best Buy in Hammond, Louisiana - Bank robbery
open your e mail from you saying you have charged my bank account 214.88 for renewal which I did not authorize and was told you would refund my money in 12 to 14 days no sir I want it back today I gave no one permission to take my money we call this bank robbery in la. case no.233415190 my phone 6626140993 sconstanzi@gmail.com
Review
Reason of review
Problems with payment
Loss
$215
Preferred solution
Full refund
Best Buy in Manhattan, New York - Magnolia nightmare on TV delivery and installation
First they delivered a broken TV on Tuesday which they had to take back. Then they scheduled to deliver and install a new one on Friday. They never showed up. I am many thousands in the hole, two full days wasted and no TV yet. THEY TOTALLY SUCK. Regret doing business with these jokers.
Review
Cons
- Horrible service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Best Buy UTC/La Jolla
Sales person basically lied to us about extended warranty for a laptop. Said if ANY issues with it I could take it to BB/Geek Squad. So after a month there's issues with it and take it in and "manager" says software is not covered? When I told him both my gf and I were told by the sales rep that "any" issues would be covered that's basically lying. All manager said was he was sorry. WTF? Best Buy sales people are on a level with used car sales people. BEWARE!!!
Review
Cons
- Sales people lie about what the extended warranty covers
Reason of review
Poor customer service
Best Buy in District 8 Bay, Maryland - Product warranty
Product is not in satisfying condition
Review
Pros
- Yes
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution
Best Buy in Manalapan, New Jersey - Ridiculous customer service
I bought a phone at Best Buy for 250$ and they didn’t have a cover for it for which they sent me to a different Best Buy store . The other best boy store sold me a cover that didn’t fit . Unfortunately I didn’t have the phone and I had to come home to try if it fits I was late to return by a few days and the Best Buy wasn’t ready to take the cover back . They send me to a store 20 miles from home for the cover , sell me the wrong cover and now they don’t want to take the cover back which costs 25$ when I have bought ta phone for 250$. No wonder people love amazon
Review
Cons
- Rude customer service staff
Reason of review
Poor customer service
Loss
$26
Preferred solution
Full refund
Tags
Don't buy Gifts at Best Buy
Think twice before you buy a Christmas gift at Best Buy store. Be sure the person getting the gift wants it. After 15 Days Best Buy will NOT give a cash refund. You can only exchange the product for another product at the Best Buy store. You will never see any cash back after 15 Days from date of purchase.
Review
Pros
- Near by
Cons
- Return policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$15
Preferred solution
Full refund
Best Buy in Brandon, Florida - Never answer the phone
When you call Best Buy they never answer the phone and when they do answer the phone they tell you that Dept is bisy and will call you right back what a joke costumer service is dead
Review
Service
Best Buy Customer Care
Cons
- Lack of care for customers
Reason of review
Poor customer service
I purchased an over-the-range microwave online, and paid nearly the same amount for installation. Round 1: Installer removed my old one, then refused to install the new one. Told me cabinet was too low, against code, have it moved. Left wrong new appliance, had to come...
View full review
Review
Service
Best Buy Microwave Installation
Pros
- Price
Cons
- Left a mess
- Shoddy installation
- Poor customer service
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
I needed a repair on my 65” Samsung tv which I had purchased the 5 year extended warranty on. The tv was 3 years old and Best Buy couldn’t get the part anymore, so I was to be given a new tv [of course they are cheaper now] . They said I would have to purchase a new...
View full review
Review
Pros
- Sales reps were nice
Cons
- Poor service and lack of honesty and knowledge
Reason of review
Warranty issue
Preferred solution
Price reduction
Tags
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
I don't believe you "had to" purchase a new warranty. They were giving you a new telly to replace the old one which was under warranty.
Whether or not you wanted a warranty on the new one was up to you. The original warranty you paid for was for one specific brand and model of telly. The usual practice is to not carry over the warranty to a new telly once the old one expired. That's just the way it is and BB is following usual practice.
However, you might consider not buying a warranty in the first place as they are usually a waste of money-----you paid a few hundred dollars for a warranty on a telly and they have gone down substantially in price the past few years. Thus, you paid good money in the event something goes wrong during the warranty period----which is rare. You got lucky and got a new set. Most of the time, nothing goes wrong any you have wasted alot of money in the event something did go wrong.
I have seen people buy a warranty for a $50 microwave. Dumb.