Best Buy Reviews and Complaints
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Customers don't like
- Poor customer service
- Terrible delivery
- Bait-and-switch tactics
Customers like
- Convenient location
- Wide variety of products
- Price
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Despite my warnings, my husband bought a computer at Best Buy while in AZ visiting his family. Best Buy had so many programs and processes running at start up that there was less than 25% memory remaining to run the computer. We could not even use it. Unfortunately,...
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For three months, I have tried to contact Best Buy to cancel “Easy Replenish” (the program where they send you a color cartridge, their choice, every month). Fog the 1st month I called once a week. Then I started emailing and calling every few days. Every time I call,...
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Product
I liked
- Nearby
I didn't like
- Nobody knows what is going on
DO NOT buy from this company! Does not even deserve one star. Unreliable, unresponsive, irresponsible. You DO NOT want to have to deal with this kind of headache. We bought 2 fridges and a set of washer/dryer from them back on August 9th, 2018. Paid upfront, only after...
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This was the first time i placed an order with this company.I ordered some items on 10/3, and the package arrived to day 10/5.I opened the package and two items were missing.I called and was told that no refund or reshipment was made, and that the system wouldn't let...
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we bought a Kitchen Aid dishwasher and double oven at the St. Peters Mo. store. We also bought Best Buy installations for both. A guy was supposed to come between 8 and 12, it is now 3pm and still no one. we called Best Buy several times during the day and got onwhere....
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Best Buy - Shipping issue
I ordered an item they said it would be there in 3 days. Then 7 days then 30 days. When I call to check the order it says awaiting carrier pick up(it’s said that for a week +). Yet they will not let me cancel my order until it ships to me. Cool thanks I totally wanted to wait a month for a laptop charger I needed. If you actually want your product use amazon.
We bought AI phone 6S from Best Buy referred . Within 2 weeks phone stopped working and was told that I had to send it to CCR warranty. CCR warranty now says that the ime numbers dont match. And that I need to send them some money to get the phone back. That is the...
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the return policy effectively keeps me from buying at best buy . have repeatedly asked the staff to help me resolve the matter and been refused ,constant buck passing .for instance asked for a cable to connect two devices ,was sold the wrong one ,the store refused to...
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Best Buy, Worst Service. “Guaranteed to get you the lowest price and service so bad you learn why the Best Buy, isn’t always the best decision” I have never in my life publicly written a negative review or comment about a company but I have had the worst experience of...
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When I enter a store and see several employees doing nothing, I EXPECT super fast service. Silly me - how dare I want someone to help me - they are busy - NOT working. I had to TELL one of them I NEED HELP. I got one to shuffle over to me finally. I asked several...
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Whatever you do, don't order a computer from Sweepstakes Clearinghouse with one of their $400 :consolation prize" vouchers.
The best way to buy a computer is directly from the manufacturer, eg., HP.COM. Even then it will come pre-loaded with some software you don't want or need and can safely unins...