Best Buy Reviews and Complaints
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- Poor customer service
- Terrible delivery
- Bait-and-switch tactics
- Convenient location
- Wide variety of products
- Price
If you need appliances see Nikki Brooks. She is an AWESOME sales person. | Best Buy review from Troy, Michigan
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Verified Reviewer.W.H.A.T. .T.H.I.S.
.C.O.U.N.T.R.Y. .N.E.E.D.S. .I.S. .A.
.G.O.O.D.
.E.L.L.I.O.T.T. .N.E.S.S.
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STAY AWAY FROM THAT STORE | Best Buy review
Update by user Dec 18, 2019
kolomeyera@gmail.com347-522-7327
Update by user Dec 18, 2019
My Contact Information can be found on file by provided order number
Original review posted by user Dec 18, 2019
I had a terrible experience with your delivery! TV Order was placed on November 30, 2019 Order # BBY01-805670043571 Order was rescheduled already 5 (Five) times and all these 5 times, delivery company failed to deliver it. 2 times they reported they were unable to deliver because of Flat Tire 1 Time they reported they were unable to deliver because of Truck Down 2 more times they just not show up at scheduled time frame! Every time I am calling best buy support, I am getting the same excuses: We apologize for inconvenience, the only thing we can do reschedule Now I have it RE-scheduled (6th time) delivery on 12/19/2019 BEST BUY! What is going on? I've already spent 5 days waiting for my delivery! I lost 5 working days!!! Today is December 17 (17 days of waiting), and my order still has not been delivered.- Easy to place an order
- Good prices
- Delivery company just lying customers and not delivering orders
- Customer service not resolving issues just given formal answers
- Customer service can not resolve problem
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Verified ReviewerSHIPPING | Best Buy review
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Verified ReviewerDon't buy | Best Buy review
- Selection and pricing
- Package is missing
- Get managers with better education to know how to treat a lady
- Shipping to home unable to track
I would like to speak to someone | Best Buy review
- Are close to my house
- Not willing to take responsibility
Don't depend on getting your order when promised | Best Buy review from Canyon, Texas
Very disappointed with shipment of my purchase online | Best Buy review
AVOID!!! | Best Buy review
- Poor customer service and useless website
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUpdate by user Dec 13, 2019
UPDATE: I finally received the iPad on 12/10/19. They over promised and way under delivered.
It was a great price with FREE 2 day shipping. I ordered it on Black Friday in November and received it on 12/10.
Now here is the real kicker... Today my USPS carrier delivered...
- Web access
- Very poor communication and customer service
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Contact your credit card and dispute the charge. Any good bank will fight for you on this.
You'll never receive a call back. I've notified the corporate office and I received a letter back telling me to contact customer service.
I filed a complaint with the Better Business Bureau. I suggest you do the same