Bought a computer, printer and Geek tech contract to replace old equipment. Sales said all info from my old computer would be put on the new one. On the first try, Geek at the store forgot the Favorites. Second try they got the favorites but they did not work. The dial...Read more
On 6/17 I purchased a new refrigerator for my 86 year old mom. The fridge has an automatic ice maker, which we do not currently have, so have no water line to the fridge. The salesman says for $135 best buy will deliver the fridge with a certified plumber who will...Read more
Mohegan Lake, New York
I didn't like
I purchased a MacBook Air because of all the good things I'd heard about Apple. I couldn't get my email account setup & my "Migration Assistant" showed completed but none of my items were on my new computer. I made an appointment & went in for a "free Geek Squad"...Read more
Best Buy - Item not shipped
I purchased two of the same item . When the package arrived there was only one item in the sealed package and the weight on the package was 4 pounds. If two items were shipped the weight would have been 7.5 pounds. They will not refund my money or ship the missing item. They have placed a claim with the shipper for loosing an item that was not in the package. My reference number is 197983727
Best Buy - Doesn't care about credit fraud
Purchased an item with a company credit card. Cashier never asked for any identification. I asked how he knew the card was mine and responded "we dont care as long as the card went through". Thanks a lot. You have obviously never been a victim of credit/identity theft. Im considering returning the item and will purchase elsewhere in the future.
Best Buy - Empty Box as Mother's Day Gift
I purchased a Tile Tracker from Best Buy as a gift for Mother's Day. It was wrapped and given to my Mom on her special day but when she opened the package, it was empty. I had been sold an empty box.
Best Buy - Cracked screen on tv
I get delivered a tv with a cracked screen and opened it past a 15 day period so now I'm getting completely screwed out of the money spent for the tv and the extra protection plan. We would've been life long customers but after this I'll never buy anything from this company again.
I have done business with Best Buy for many years. I cannot understand all of the negative reviews. Best Buy may not be the cheapest place to buy. However, I personally have never been unhappy with the service that by offers, and service is the most important thing...Read more
So much to tell. I spent $3600.00 on washer and dryer and dryer keeps showing HC2 and won't work. I called and repairman came out and said we are here to replace the door. I never had a problem and didn't need a door. I called again and I was instructed past 30 days....Read more
We ordered a 78 inch Samsung tv with wall mount and curved sound bar, All together costing us approx. 10K, The TV was defective and we had to get it replaced, We had a five year protection plan, costing 1,200, at the time. When we called for a replacement we were told...Read more
I have a problem connecting a one month old Dell laptop, purchased from Best Buy, via Bluetooth with my Yamaha sound bar. I initially got someone to try and solve the problem but then when she couldn't she said computers aren't meant to connect to an entertainment...Read more
Went to purchase an Oculus Rift at my local Best Buy yesterday. They had one available but not the hand controllers or the 3rd sensor sold separately. This is the 3rd time in 2 months I went looking for a product at Best Buy only to be told they didn't have it in...Read more
I went into the Bethel Park, PA location to buy a replacement battery for my HP Laptop computer (HP 15-f211wm, 2 years old). There were four counter personnel behind the service desk not doing anything but talking to one another, and I was the only customer. I...Read more
I purchased a laptop at the West Kendall store and paid $1640. I had an older laptop and had installed Win 10 which i purchased the day before. Asked salesperson if BB could transfer the sw and he advised it could be done at no charge. The next day i arrived with both...Read more
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