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When Best Buy delivery is SO bad, you take your money to Sears
Last week of August 2017 to September 18 2017 . Boyfriend and I go to best buy to purchase a refrigerator, given that our fridge is dead and only the freezer is about 50% functional. We decide on a deeply discounted floor model of a Samsung refrigerator because we were...
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1.0
I didn't like
  • Lack of delivery
#1103145
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On 9-17 I searched for prices for 5.0 cubic freezers and best buy came up and advertised a price for $139.99. When you click on the bb website the price changes to $169.99. I talked to a salesperson named Lillie, another sales person whose name I could not understand...
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MattD78
MattD78

This is not bait and switch. Many websites have what is called a cache "Google crawls the web and takes snapshots of each page as a backup just in case the current page is not...

#1101894
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Where to begin? I am deeply upset by the customer service provided to me regarding a refund check that I was supposed to receive... I made a return to the store for an HP laptop on 8/30 in which I paid cash for... Since the laptop was over $800 ($1154.99), I was told...
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MattD78
MattD78

Tell the Best Buy representatives to go onto their own website under the Return and Exchange policy and tell them "If you paid more than $800 in cash or more than $250 by chec...

#1101684
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Best Buy - Unacceptable return policy

Best Buy
#1060024
Went to return an unused camera and they would not return it or give me store credit because its past 15 days. Will never shop at Best Buy again...they suck.
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Best Buy - Got ripped off

Best Buy
#1059047
2.0
Details
Bought a laptop. I was offered a 15% discount to open a credit account. Looked at the receipt when I got home I didn't get the discount. They did not send statements. So I ended up paying interest. I paid it off and then started getting statements. Statements never reflected my payment. Had to call and close the account.
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Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website

Best Buy - Item not shipped

Best Buy
#1057371
I purchased two of the same item . When the package arrived there was only one item in the sealed package and the weight on the package was 4 pounds. If two items were shipped the weight would have been 7.5 pounds. They will not refund my money or ship the missing item. They have placed a claim with the shipper for loosing an item that was not in the package. My reference number is 197983727
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Best Buy - Doesn't care about credit fraud

Best Buy
#1047592
3.6
Details
Purchased an item with a company credit card. Cashier never asked for any identification. I asked how he knew the card was mine and responded "we dont care as long as the card went through". Thanks a lot. You have obviously never been a victim of credit/identity theft. Im considering returning the item and will purchase elsewhere in the future.
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Customer service
Ease of Use
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
I walked in to looked at a fridge I had been watching for the last month and the price was 500 dollars off. I got a salesman and asked if it was in stock, It was not, so I asked how long it would be on sale and he said till Saturday. I walked in Friday to buy it and...
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1.8
I liked
  • Most products
I didn't like
  • Customer service and delivery
  • Third-party customer service
  • Best buy credit card customer service they lie to much
#1101271
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In march 2016 i bought a sharp roku tv, per sharp their tvs have a 2 year warranty. At best buy however sharp products have a 1 year warranty, considering the tvs are built specifically for best buy wouldnt best buy need to tell you that? The answer is no they are...
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MattD78
MattD78

I went onto Sharp's website, and every TV has this under the warranty information: "WARRANTY PERIODS All warranty periods shall be calculated from the date of original purchas...

1.4
Product
#1100926
Reply to reviews
Defective merchandise, but was unaware until I set it up. Unfortunately it was a gift from my children, and I didn't get time to set it up. Not only is the item of poor quality (horrible resolution), it is defective (freezes constantly). Best Buy will not handle the...
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MattD78
MattD78

Not sure how this is Best Buy's problem. Once their return timeframe is up then it is the manufacturer's responsibility. That is why manufacturer's warranties exist.

1.0
#1099220
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Simple: that store keep selling returned broken smartphones. A smartphone came in a new box sealed with a water proof plastic wrap. Well you returned a ineffective smartphone and the selling your another smartphone someone returned because have bad functional systems....
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2.4
#1096526
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I ordered an 1800.00+ Dell computer with extended warranty from best buy and less than a week after getting it the f key started sticking. So, after checking with the computer repair professional at my school, I cleaned it and it still stuck. I brought it to best buy...
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1.5
#1096463
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Terrible. I ordered a printer online, and on the day when I was supposed to pick it up from the store, i received an email from Best Buy saying that the delivery of the printer will be "delayed." I waited for more than two more weeks, but I never received the printer...
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1.0
#1096251
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Just bad luck is what the Store manager said. 1st TV lasted less than a year. Insignia, followed protocall, have to send someone out, then have to wait 2 weeks for parts, then no parts available take it back to Best buy for a credit to buy another one. 2nd TV, good...
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Anonymous
Anonymous

And how is that best buy's problem?

1.0
I didn't like
  • Quality of product cant get tv to last
#1094963
Reply to reviews