customer service store service customer geek squad phone manager order money people

Computer fried under warranty and can't be replaced? | Best Buy review from Morehead, North Carolina

5.0
Details
Took my fried laptop I bought back in October the charger fried it. The man working at geek squad said he would honestly throw it away or put it in sand. Now they have to send it off for 2 weeks, thats my livelihood, Im bout to loose my job now. Then we would have to buy a new computer? Can they not loan me one so I dont loose my job? I dont have the money to buy a whole new computer. Why cant yall loan me one until mine comes back? Were paying extra for the warranty or insurance or what ever its supposed to be. Can yall help me? The people working were great they go by what yall tell them to say.
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1 comment
Anonymous
#1806127

They should lose their jobs-not qualified-not reliable. Go to Office Max/Depot-they will get it done.

I don't think anyone with Geek Squad or Best Buy can tie their own shoes. They should fill the unemployment line asap.

They probably wouldn't know how to do that either. Stupid is as stupid does.

Review
#1757776 Review #1757776 is a subjective opinion of poster.
Pros
  • People are nice
Cons
  • Process
Reason of review
Warranty issue
Loss
$350
Preferred solution
Trade in for a new computer.

If you need appliances see Nikki Brooks. She is an AWESOME sales person. | Best Buy review from Troy, Michigan

5.0
Details
We needed a new refrigerator. Nikki Brooks at the Madison Heights, Michigan store is an AWESOME sales lady. She helped us picking out the right refrigerator for our needs. She helped me with opening a Best Buy charge card, and offered us other services that we took advantage of. Nikki Brooks is AWESOME!!! I cannot give her enough praises for the GREAT job she did for us.
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Review
#1739086 Review #1739086 is a subjective opinion of poster.
Reason of review
Nikki Brooks - sales person at Madison Heights, Michigan

Best Customer Service | Best Buy review

5.0
Details
I visited the store in Davie in Florida # 1258. 09/01/19 A young men by the name of Patrick took care of us. He was great. He explain with great detail each product.
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Review
#1642361 Review #1642361 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Store proximity
Reason of review
Good customer service
5.0
Details
I ordered a laptop on the 22nd and my delivery date to get it would be on the 30th and received a tracking number for the product. Well the 30th was yesterday and I have yet to receive it. I called customer service only to find out that my ordered wasn’t even shipped...
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1 comment
ayesheh n
#1653016

it will take you months and they don't care about customers

Review
#1412615 Review #1412615 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Pros
  • Original offered price
Cons
  • Have not received
Reason of review
Order processing issue

Customer Service | Best Buy review from Johns Creek, Georgia

4.6
Details
Went to buy doorbell camera at Best Buy in Snellville, Ga. Had to ask for a salesperson for help bc they were all talking in group of 3 to each other. Not sure if I will visit that store again. Bad Customer Service...bad, bad, bad!!!!! L. Tyler
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Review
#1411077 Review #1411077 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
4.6
Details
My card got declined my account got put on hold because they thought it was a fraud charge.I called customer service for support and the said they would fix it and take the hold off of my card I waited a few minutes and tried again and it still didn't work. I was very...
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Review
#1301408 Review #1301408 is a subjective opinion of poster.
Product
Best Buy Credit Card
Pros
  • Electroics
  • Electronics
Reason of review
horrible service
4.9
Details
I went to best buy today 6/2 to purchase a gadget to download my music to and take it with me when I go walking...yeah I know I'm way behind the tech that's out there. anyway I met up with a tech at the cary crossroads store#147 LUCAS ADAIR, and told him what I wanted....
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Review
#1270273 Review #1270273 is a subjective opinion of poster.
Service
Best Buy Sales Representative
Reason of review
Good customer service

Awesome | Best Buy review

5.0
Details
Got satisfied with the customer care chat agents
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Review
#1136959 Review #1136959 is a subjective opinion of poster.
Reason of review
Good customer service

No Problems | Best Buy review

5.0
Details
Compared to J C Penny, Best Buy was like a dream come true. Every aspect of my experience with them was great! They shipped my new refrigerator quickly and efficiently. Too bad they are getting bad reviews. I was lucky, I guess. But their service was absolutely great! The delivery men were very professional, polite, courteous, all that good stuff. They did not rush me or act impatient while I took my time to see that the refrigerator was working properly. J C Penny's guys opened the door, saw the light on, said sign here and were gone in two heartbeats even though I said "I don't hear the motor." I was stuck with that non-working unit for days and it cost me a lot of dollars worth of damage not to mention all the frustration. They ARE experts at phone tag, though. I got shifted from one customer service rep to another countless times. Even though I asked for a manager, I never got one. I would shop with Best Buy over J C Penny any day! I am very pleased with my new refrigerator.
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Review
#1121724 Review #1121724 is a subjective opinion of poster.
Reason of review
Good customer service

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Main khush nahi hon yaha se shoping kar ke | Best Buy review from Mumbai, Maharashtra

5.0
Details
Mera mangaya product nahi mila aur custmer care wale phone nahi utha rahe
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Review
#1121618 Review #1121618 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Order processing issue