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Best Buy review: Best Customer Service

5.0
Details
I visited the store in Davie in Florida # 1258. 09/01/19 A young men by the name of Patrick took care of us. He was great. He explain with great detail each product.
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Review
#1642361 Review #1642361 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Store proximity
Reason of review
Good customer service
5.0
Details
I ordered a laptop on the 22nd and my delivery date to get it would be on the 30th and received a tracking number for the product. Well the 30th was yesterday and I have yet to receive it. I called customer service only to find out that my ordered wasn’t even shipped...
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1 comment
ayesheh n
#1653016

it will take you months and they don't care about customers

Review
#1412615 Review #1412615 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Pros
  • Original offered price
Cons
  • Have not received
Reason of review
Order processing issue

Best Buy review in Johns Creek, Georgia: Customer Service

4.6
Details
Went to buy doorbell camera at Best Buy in Snellville, Ga. Had to ask for a salesperson for help bc they were all talking in group of 3 to each other. Not sure if I will visit that store again. Bad Customer Service...bad, bad, bad!!!!! L. Tyler
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Review
#1411077 Review #1411077 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
4.6
Details
My card got declined my account got put on hold because they thought it was a fraud charge.I called customer service for support and the said they would fix it and take the hold off of my card I waited a few minutes and tried again and it still didn't work. I was very...
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Review
#1301408 Review #1301408 is a subjective opinion of poster.
Product
Best Buy Credit Card
Pros
  • Electronics
  • Electroics
Reason of review
horrible service
4.9
Details
I went to best buy today 6/2 to purchase a gadget to download my music to and take it with me when I go walking...yeah I know I'm way behind the tech that's out there. anyway I met up with a tech at the cary crossroads store#147 LUCAS ADAIR, and told him what I wanted....
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Review
#1270273 Review #1270273 is a subjective opinion of poster.
Service
Best Buy Sales Representative
Reason of review
Good customer service

Best Buy review: Awesome

5.0
Details
Got satisfied with the customer care chat agents
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Review
#1136959 Review #1136959 is a subjective opinion of poster.
Reason of review
Good customer service

Best Buy review: No Problems

5.0
Details
Compared to J C Penny, Best Buy was like a dream come true. Every aspect of my experience with them was great! They shipped my new refrigerator quickly and efficiently. Too bad they are getting bad reviews. I was lucky, I guess. But their service was absolutely great! The delivery men were very professional, polite, courteous, all that good stuff. They did not rush me or act impatient while I took my time to see that the refrigerator was working properly. J C Penny's guys opened the door, saw the light on, said sign here and were gone in two heartbeats even though I said "I don't hear the motor." I was stuck with that non-working unit for days and it cost me a lot of dollars worth of damage not to mention all the frustration. They ARE experts at phone tag, though. I got shifted from one customer service rep to another countless times. Even though I asked for a manager, I never got one. I would shop with Best Buy over J C Penny any day! I am very pleased with my new refrigerator.
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Review
#1121724 Review #1121724 is a subjective opinion of poster.
Service
Delivery Service
Reason of review
Good customer service

Best Buy review in Mumbai, Maharashtra: Main khush nahi hon yaha se shoping kar ke

5.0
Details
Mera mangaya product nahi mila aur custmer care wale phone nahi utha rahe
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Review
#1121618 Review #1121618 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Order processing issue
5.0
Details
I have done business with Best Buy for many years. I cannot understand all of the negative reviews. Best Buy may not be the cheapest place to buy. However, I personally have never been unhappy with the service that by offers, and service is the most important thing...
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6 comments
Anonymous
#1523693

Why is it so hard to believe that people have good experiences? Why is it you automatically jump to the conclusion that they must work for B.B.?

Isn’t possible that out of the millions of customers that one of them had a pleasant experience? Just saying you can’t automatically assume that everyone had your experiences.

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Review
#1071796 Review #1071796 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Good customer service

Contact Best Buy Customer Service

Website:
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
All Best Buy Contacts

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Best Buy review: All's Well That Ends Well

4.6
Details
I purchased a stove from Best Buy on the last week of March. The sales associate was very accommodating and the ordering process was smooth. The earliest date was two weeks later, and I accepted it. I paid for installation and haul away too. I left the store feeling good that everything was going to be fine. A day before the delivery date, I received a call saying the delivery will be delayed a day. I thought, "Here we go again." The next day, I received another call saying the stove arrived five days late to the facility and requires five extra business days to process. As a result, the earliest date is next week. I agreed to the changes. I informed the caller that I will contact Best Buy about this. I felt Best Buy needed to know about the office people consistently pushing the date back. Besides, the sales associate at Best Buy encouraged me to call if something is wrong. Delivery day arrived and I was nervous. I cleared a path for the installer and mover in hopes everything would work out. Two men arrived at my house. One man was the installer and the other man was the mover. The men were very professional. The installer, named John, hauled away the old range first. Then he brought the gas line and hooked it up. Then the men unboxed the gas range and rolled it inside. The installer hooked up the line to the range with no problem. I was surprised I ended up with a positive experience. Even though the beginning was good and the middle was horrible, it ended on a positive note.
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Review
#1045532 Review #1045532 is a subjective opinion of poster.
Service
Best Buy Oven Installation
Pros
  • Competitive prices
  • It was very easy to make my purchase on the website for pickup
  • Pleasant sales person
Cons
  • Third-party customer service
  • Third-party delivery service
Reason of review
Everything worked out - even if the delivery is a week late - regardless of the delivery issues in the review
Tags
  • Installation
  • customer service person
  • Oven Range
  • Third-party
  • Appliance