Best Buy
Reviews and Complaints
Best Buy Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Best Buy has 1.9 star rating based on 1892 customer reviews. Consumers are mostly dissatisfied.
34% of users would likely recommend Best Buy to a friend or colleague.
- Rating Distribution
Pros: Convenient location, Selection, Products.
Cons: Customer service, Poor customer service, Slow to assist.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Best Buy has 1.9 star rating based on 1892 customer reviews. Consumers are mostly dissatisfied.
34% of users would likely recommend Best Buy to a friend or colleague.
- Rating Distribution
Pros: Convenient location, Selection, Products.
Cons: Customer service, Poor customer service, Slow to assist.62% of users think that Best Buy should improve its Customer Service.
57% of users say that they won't use Best Buy in the future for similar services or products.Recent recommendations regarding this business are as follows: "Don’t buy or use gift cards with Best Buy you could get swindled", "Make sure you don't get the runaround.", "DONT DO BUSINESS WITH THEM CUSTOMER SERVICE IS NOT EVEN A LEVEL ONE.", "Yes In do tome", "Don’t shop there".
Most users ask Best Buy for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Gold Coast, QueenslandPayment
- Convenient
- Pricey
Preferred solution: My money back so I can do the payment plan
Lost or stolen cardStolen credit card
Return/Exchane with compensation
Delivery service delivery service good
User's recommendation: I'm not a tech person I'm trying to learn a 73 years old all I want is a mouse to work
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGreat Return Policy
Preferred solution: Apology
User's recommendation: Shop elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Perry, OhioThey made things right
- Refurbished items
- Deal of the day
- Delivery device sucked
User's recommendation: Don’t use delivery service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Denham Springs, LouisianaI want them to honor their Geek Squad warranty
User's recommendation: Get Insurance
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New Orleans, LouisianaI want them to honor their Geek Squad warranty
User's recommendation: But Geek Squad insurance
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI had to take my car back 2 times to have my radio put in and still have to go back another time to have it finished it is a 45 minutes for me to get there he said he would call me when he as a Openin
- I like the radio
- Took to long to have installed
Preferred solution: Price reduction
User's recommendation: Be careful having work done. I had a Appointment for a month and they called 2 hours before and canceled l had to take off work 2 todays later to take it back it took 5 hours and still have it take it back so I have to take off work again
Por una compra que me le quitaron la azeguranza
User's recommendation: 5
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Springfield, OregonDidn’t resolve my problem
Preferred solution: Full refund
User's recommendation: Extremely disappointed !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkWaiting for a pickup a damaged product for two months
- Knowledgeable staff
- Return policy sucks
- Quality of samsung qled
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Olympia, WashingtonSeveral computers that needs to be fixed
Preferred solution: get computers fixed so I can use them alot of money just sitting around600.00
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chowchilla, CaliforniaPurchase item
Preferred solution: Let the company propose a solution
Laptop not working
User's recommendation: Purchase extended warranty
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Go buy cheaper tech at Walmart if you can't afford it. You should also look up the definition of "Bait and switch" before you start looking ignorant george.