Hollie F Zzr

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Verified Reviewer
| map-marker Gold Coast, Queensland

Payment

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Best Buy - Payment
I want to go pay for my items and I was going to do the split payment so I can make payment plans and it took all my money is there any way that you can make it to where it's a payment plan for me
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Pros:
  • Convenient
Cons:
  • Pricey

Preferred solution: My money back so I can do the payment plan

Anonymous
map-marker Greensboro, North Carolina

Lost or stolen cardStolen credit card

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I lOST my credit card I dropped form my wallet case phone yesterday night I didn't remember where happened
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Anonymous
map-marker Desoto, Texas

Return/Exchane with compensation

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The installers Toby and William were just outstanding!!! Toby explained evertyhing about the new model that replaced the old. Very considerate of bringing the product into my house. They were just very pleasant to work with. Toby left the contact information ior phone number to contact if any issues.
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Anonymous
map-marker Orlando, Florida

Delivery service delivery service good

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I'm a disable that I can't keep coming back to the store to exchange items all my electronics and Technical devices I've always bought from Best Buy if I buy item I expect you to work or somebody show me how I bought a simple keyboard about a smart monitor keyboard works Mouse won't now I'm going back to Best Buy again to get this situation resolved
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User's recommendation: I'm not a tech person I'm trying to learn a 73 years old all I want is a mouse to work

George C Kkj

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Verified Reviewer

Great Return Policy

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OUTRAGEOUSLY expensive. Salespeople are like car salesmen. Same brands. Zero competitive pricing. Plus, the best deals are always SOLD OUT. Bait and switch tactic to spend more. BEST? BUY. Worst Deals.
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Preferred solution: Apology

User's recommendation: Shop elsewhere

1 comment
Guest

Go buy cheaper tech at Walmart if you can't afford it. You should also look up the definition of "Bait and switch" before you start looking ignorant george.

Nicole B Pbj

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Verified Reviewer
| map-marker Perry, Ohio

They made things right

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After their 3rd party drivers didnt make any contact with myself or them on the first day I was supposed to get my tv delivered, a lady foreseen that I wouldnt have problems with my 2nd delivery, they called when they were close by, delivered ok and she is mailing us a gift card for our trouble and time. But still dont know why the first drivers never came and still cant get back that time I sat at home waiting all day and night
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Pros:
  • Refurbished items
  • Deal of the day
Cons:
  • Delivery device sucked

User's recommendation: Don’t use delivery service

Kenneth W Hdx

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Verified Reviewer
| map-marker Denham Springs, Louisiana

I want them to honor their Geek Squad warranty

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Best Buy, unlike Hisense honored their Geek Squad warranty. Everything is fine. Hisense warranty isn't anything but a scam. They never intend to honor their word. They get your money and you get a tv with flickering picture issues. The woman I actually did get to talk to at Hisense confirmed Hisense knew they had a faulty product, but sold them anyway. *** company.
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User's recommendation: Get Insurance

Kenneth W Hdx

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Verified Reviewer
| map-marker New Orleans, Louisiana

I want them to honor their Geek Squad warranty

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There was only one repairman to cover from the N.O. North Shore, to Baton Rouge and I live just south of the Mississippi line. Long story short, Best Buy came through with their Geek Squad warranty. I have a tv that isn't a Hisense, who wouldn't honor their warranty. ... But Best Buy did. That's the reason I buy at Best Buy. They have good insurance.
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User's recommendation: But Geek Squad insurance

Junior C Lab

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Verified Reviewer

I had to take my car back 2 times to have my radio put in and still have to go back another time to have it finished it is a 45 minutes for me to get there he said he would call me when he as a Openin

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I've been waiting for a month to get my radio put in my car it was supposed to happen today so I took off work then they called this morning to cancel the appointment yes I'm pissed
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Loss:
$252
Pros:
  • I like the radio
Cons:
  • Took to long to have installed

Preferred solution: Price reduction

User's recommendation: Be careful having work done. I had a Appointment for a month and they called 2 hours before and canceled l had to take off work 2 todays later to take it back it took 5 hours and still have it take it back so I have to take off work again

Anonymous
map-marker Bartlett, Tennessee

Por una compra que me le quitaron la azeguranza

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Compré unas cámaras de seguridad con garantía de 4 años y el receptor salió dañado me lo cambiaron pero cancelaron mi garantía pecado consultarmelo y en la tienda de Best Buy y cuando yeve mi equipo despues de un año me dijeron que no ténia azeguranza pero eso fue culpa del equipo Best Buy
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User's recommendation: 5

Jason T Bnq

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Verified Reviewer
| map-marker Springfield, Oregon

Didn’t resolve my problem

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Didnt receive my renewed oled Nintendo switch.extremely unhappy. Says delivered this is the second one saying delivered
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Loss:
$315

Preferred solution: Full refund

User's recommendation: Extremely disappointed !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Teresa M Afn

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Verified Reviewer
| map-marker New York, New York

Waiting for a pickup a damaged product for two months

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Why have I been promised a pickup by Ups for two months. Damaged sitting in my home This is outrageous .
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Pros:
  • Knowledgeable staff
Cons:
  • Return policy sucks
  • Quality of samsung qled

Preferred solution: Let the company propose a solution

1 comment
Guest

Why are you not reviewing ups. I bet you're as wide as your name.

Sheryl K Lgv

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Verified Reviewer
| map-marker Olympia, Washington

Several computers that needs to be fixed

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ok here it goes computer 1 we bought it at best buy and tried to go through the steps and get it on line and program so we can us it well I can't get it programed and so how much would that cost me we paid like 5 or 6 hundred for it. Actually have another computer that needs the same thing done to it new and never been used . we will call that computer 2 I really need to get those two going the rest of the computers I would have to bring each one in to see if they are fixable thank you very much please call me at 360-706-****
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Loss:
$600

Preferred solution: get computers fixed so I can use them alot of money just sitting around600.00

Zaquan Hjv

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Verified Reviewer
| map-marker Chowchilla, California

Purchase item

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I would like to speak with a customer service agent please I am very unsatisfied with the delivery of my product
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Preferred solution: Let the company propose a solution

Anonymous
map-marker Pomona, California

Laptop not working

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A laptop was purchased in late 2020. After 1.5 years, the laptop stopped working. I contacted the Geek Squad and unfortunately, the laptop is not repairable due to water damage. How did water get into the laptop? It wasn't mine, purchased by a friend using my account, and now she has no laptop.
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User's recommendation: Purchase extended warranty

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