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Verified Reviewer
2.6
Details

Update by user Dec 04

So I went into my local store and found out that they consider the entire week of Thanksgiving "Black Friday" week so any discounts throughout that week is exempt from price matching so although I don't agree with that at least it was some kind of an answer that made...

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7 comments
Anonymous
#1786888

I like the update that they took 50 bucks off but in your review there's a little hypocrisy since you were #DONEWITHBESTBUY.

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Resolved
Review
#1721754 Review #1721754 is a subjective opinion of poster.
Pros
  • Getting product same day
Cons
  • Lie about price matching
Reason of review
Poor customer service
Loss
$100
Preferred solution
Price reduction

Best Buy review in District 8 Bay, Maryland: Product warranty

2.5
Details
Product is not in satisfying condition
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Review
#1667536 Review #1667536 is a subjective opinion of poster.
Pros
  • Yes
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution
2.9
Details
I needed a repair on my 65” Samsung tv which I had purchased the 5 year extended warranty on. The tv was 3 years old and Best Buy couldn’t get the part anymore, so I was to be given a new tv [of course they are cheaper now] . They said I would have to purchase a new...
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1 comment
Machele
#1750372

I don't believe you "had to" purchase a new warranty. They were giving you a new telly to replace the old one which was under warranty.

Whether or not you wanted a warranty on the new one was up to you. The original warranty you paid for was for one specific brand and model of telly. The usual practice is to not carry over the warranty to a new telly once the old one expired. That's just the way it is and BB is following usual practice.

However, you might consider not buying a warranty in the first place as they are usually a waste of money-----you paid a few hundred dollars for a warranty on a telly and they have gone down substantially in price the past few years. Thus, you paid good money in the event something goes wrong during the warranty period----which is rare. You got lucky and got a new set. Most of the time, nothing goes wrong any you have wasted alot of money in the event something did go wrong.

I have seen people buy a warranty for a $50 microwave. Dumb.

Review
#1658494 Review #1658494 is a subjective opinion of poster.
Pros
  • Sales reps were nice
Cons
  • Poor service and lack of honesty and knowledge
Reason of review
Warranty issue
Preferred solution
Price reduction
Tags
  • Warranty And Customer Service

Best Buy review in Southwest Dallas, Texas: Lying to customer

3.4
Details
Purchased washer 9-9-19 from store in cedar hill Texas. Given installation window 9-11-19 7am to 1. Told installer would call ahead of time. Requested they would arrive earlier in the day. No call returned by installer. 10 o’clock called store. 15 min hold time to find out they rescheduled after I waited 7-10am for nothing. Rescheduled for 9-12-19 7-1. Why can’t they call, they had 2 numbers to make contact as well as an email. Asked to speak to appliance manager Ashley. Guess what, she wasn’t available. Web site doesn’t reflect an appointment. This reminds me why I don’t shop there to often. Lousy lying and incompetent. Will see if they show tomorrow.
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Review
#1650848 Review #1650848 is a subjective opinion of poster.
Pros
  • Wide variety of electronic products
Cons
  • Failure to delivery install as agreed
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Poor Delivery
2.9
Details
I placed an order for two phones on August 23rd, they sent me notification that one phone will be delivered on August 26th and one will be delivered on August 27th. I received one phone on August 26th. Evening of August 26th, I got notification that phone that supposed...
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Review
#1646745 Review #1646745 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Pros
  • Web site design
  • Pricing
Cons
  • Difficulty in escalating customer service issue
  • Being lied too
Reason of review
problem with delivery, poor customer service
Preferred solution
Deliver product or service ordered
3.3
Details
I recently bought a Lg Washer and Dryer from Best Buy. I had no problems with the Associates or anyone in the store, they were more helpful than anything. Now delivery is where the STARS start to drown. I’ve called numerous time and made sure that it was going to come...
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Review
#1551586 Review #1551586 is a subjective opinion of poster.

Best Buy review in District 9, Maryland: Price match is a FARCE

2.5
Details
Printed out 5 different price match proposals, one from Amazon, one Walmart, three others local competitors. Drove an hour and a half to Best Buy, because they had camera in stock, they wouldn't price match. Couldn't even meet me halfway. Ridiculous. I will never shop there again.
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Review
#1514369 Review #1514369 is a subjective opinion of poster.
Cons
  • Dysfunctional system
  • Customer experience
Reason of review
Pricing issue
Loss
$180
Preferred solution
Let the company propose a solution

Best Buy review: Horrible: No delivery and poor customer service

3.0
Details
I ordered a Surface 2 laptop from Best Buy. They promised to deliver it in 2 days, and provided a shipping notice with the same information. On the scheduled delivery date, i waited at home the entire day, but the laptop was not delivered. Now, after spending 30+ minutes on the phone with Customer Service (Crystal and Chastity), I have been assured that it will be delivered in the next 2 weeks and I will be given a new shipping notice in the next 24-48 hours. What a waste of time and money -- now I will lose two days of work. And I would have picked the product up in the store if they hadn't promised delivery in 2 days, or I would have ordered the product from someone else. Terrible experience. I will not purchase from Best Buy again.
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Review
#1484804 Review #1484804 is a subjective opinion of poster.
Service
Best Buy Shipping Service
2.6
Details
Same issue ,When you purchase the item with a debit card it's out of your account before you leave the register. When you return it ,there policy which you have no idea what it is till you try to return it,makes you wait for your money. The store manager said that is...
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1 comment
Anonymous
#1635638

No such law exists. You are an adult and you have to protect yourself.

Next I doubt their policy is to actually hold your money as this would cause them to pay taxes now banks are different though.

Banks hold your money into their own "accounts" before being processed into your account which earns them interest. #Factsoflife

Review
#1441013 Review #1441013 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Contact Best Buy Customer Service

Website:
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
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Latest Question

Best Buy Questions
2.7
Details

Update by user Jan 15

As of January 15, 2019 I have not been contacted by Best Buy. Not holding my breath.

Does the company typically respond to complaints on Pissedconsumer.com website? I am surprised how poorly the company is rated on this site but given a lack of effort to remedy...

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Review
#1425500 Review #1425500 is a subjective opinion of poster.
Product
Geek Squad Protection Plan
Cons
  • Poor customer service
  • Worse than bait and switch is bait and deny service
Reason of review
Not as described/ advertised