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Lowes sell a product but don’t standby the customer | Best Buy review from Montgomery, Alabama

1.7
Details
SadBRAND-NEW RIDING MOWER IN FEBRUARY 2019 WITH AN EXTENDED WARRANTY. CALLED LOWES CUSTOMER SERVICE MONTGOMERY, ALABAMA. HAS BEEN GIVEN THE RUN AROUND ON A NEW MOWER WITH A DEFEAT. THE ISSUES STILL-UNRESOLVED TO THIS DAY JANUARY 12,2020
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Review
#1759363 Review #1759363 is a subjective opinion of poster.
Service
Best Buy Deal
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
2.3
Details

Update by user Jan 01

Lost time disappointed Christmas gift for my wife

Original review posted by user Jan 01

I purchased a remote start from the Waldorf Md. store. I was told that it was no problem to set up a install date. What I wasnt told was that install date may be in another state. And I would need to wait 2 to 3 weeks. I...
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1 comment
Anonymous
#1798042

Why didn't you make the appointment when you purchased the remote start? What makes you think any install bay would have next day availability for you?

Especially right in the middle of the season and in the very area where everybody gets this done alot. Also it's extremely ignorant to compare an install bay in Florida to a place in the north Atlantic states in the middle of winter.

Guess whitch ones will be doing more remote starts... You should get a chance star for failing to think ahead.

Review
#1748585 Review #1748585 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Pros
  • Store
Reason of review
Poor customer service
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.5
Details
Bought my granddaughter a Sony Bluetooth Speaker last December on my BB Citi Card.....never worked right out of box. Took it to Best Buy in Maplewood MN to see if it could be fixed this December (a year after I bought it). I bought a 13" ipad and defender case while...
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6 comments
Anonymous
#1798312

.W.H.A.T. .T.H.I.S.

.C.O.U.N.T.R.Y. .N.E.E.D.S. .I.S. .A.

.G.O.O.D.

.E.L.L.I.O.T.T. .N.E.S.S.

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Review
#1737453 Review #1737453 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$150
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Don't buy | Best Buy review

1.9
Details
I ordered an iPad from best buy which was delivered by ups, however I have not received it. The bldg denies receiving it. Best buy does not register a claim not does ups Best buy says it's showing delivered so ups needs to raise the claim and ups says they are restricted by ups .... What a mess
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Review
#1731556 Review #1731556 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Pros
  • Selection and pricing
Cons
  • Get managers with better education to know how to treat a lady
  • Package is missing
  • Shipping to home unable to track
Reason of review
Problem with delivery
Loss
$350
Preferred solution
Full refund
Tags
  • bestbuy delivery

AVOID!!! | Best Buy review

1.8
Details
Best Buy. Late delivery of purchase after assuring me my order would be delivered early! HORRIBLE customer service. IF you can find a contact number on their lousy website (more later), 90-min wait. Online chat? MUCH better - only a 50-minute wait. Typical big business effort to cut every conrer possible to make a dime. Links to tracking information sent to me when I purchased my items (two orders) went straight to the Best Buy website where, not only was there no tracking information but there was NO information at all regarding my orders. No purchase history, item info - NOTHING! Best Buy has always been a poor place to shop. They only got marginally better because of Amazon competition. Avoid this Big Box DUMP!
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Review
#1725455 Review #1725455 is a subjective opinion of poster.
Cons
  • Poor customer service and useless website
Reason of review
Poor customer service
Preferred solution
Price reduction
Tags
  • Customer Serice

Buy from someone else | Best Buy review from Boerne, Texas

2.3
Details
Ordered a wine refrigerator online. It was delivered damaged. Since I was installing it when I was having new cabinets built I had a deadline to get it replaced. After 2 hours on hold customer service said they would have one shipped to my local store for me to exchange. I called again the day before it arrived to verify but nobody could confirm. I went to the store on the arrival date and there was no refrigerator. I just returned it and went looking elsewhere.
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Review
#1723730 Review #1723730 is a subjective opinion of poster.
1.7
Details
I bought a smart tv and they load it up. Wen I got home me and my wife carefully unloaded and set it up. Wen we turn it on the screen was broke I tuck it back And the manager give me an attitude and said that I broke it when I transported to my home I only drive about...
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1 comment
Anonymous
#1784451

LCD or LED tv can be laid flat with the directional markers pointed up. I find it unfair that they do eventually give you another tv and it doesn't matter at all to you.

This form of entitlement is what kills customer service as a whole. Stay sour my friend.

Review
#1720413 Review #1720413 is a subjective opinion of poster.
Pros
  • Good quality products
Cons
  • Bad consumer service
Reason of review
Poor customer service

Unwillingness to resolve credit issue | Best Buy review from District 1, Virginia

2.4
Details
Best Buy card hacked—my identity was stolen and someone purchased xfinity on my account. Through LifeLock got purchases removed, but Best Buy keeps charging me late fees and interest on late fees. I disputed the charges through Best Buy and they are unable to tell me what the charges are for, but did send account to collection agency. After laboriously explaining my position to them, Best Buy found another collection agency to use. Unbelievable!
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1 comment
Anonymous
#1778769

Your dispute is with Citibank. No wonder they cant help you.

Review
#1710165 Review #1710165 is a subjective opinion of poster.
Product
Best Buy Credit Card
Pros
  • Upset
Cons
  • Customer service and corporate response
Reason of review
Problems with payment
Loss
$600
Preferred solution
Let the company propose a solution
Tags
  • Customer Serice

Don't recommend | Best Buy review from Grain Valley, Missouri

2.0
Details
I was making my payments on time. they canceled my card. they said they sent me a letter as to why but I never got it.
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Review
#1705391 Review #1705391 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy

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Never got my gift card from sansung. they got their sale. | Best Buy review from San Antonio, Texas

2.1
Details
I went in to pre order my Samsung Note 10 plus for me and my wife. It took forever to get my ported. Both ATT and T-moble really treat people like crap. and they should be takened to court and sued for false advertising. All these cell phone companys . I'm going to start a grass roots following to get these criminals to give us back the real unlimited plans that they stole from us. Its' not like we stole them we were paying a lot of money. The plans on all the company are not unlimited.So I'm going to see how far I can get.But getting back Samsung told in a nice way to $uck off. They reps are not from hear is I'm so sorry. But then can do anything about it.
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#1696464 Review #1696464 is a subjective opinion of poster.