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Best Buy review: Very disappointed with shipment of my purchase online

1.0
Details
Ordered online on Black Friday, still havent received my package. On trac keeps extending shipment date. I wont ever purchase products from Best Buy online again. You advertise next day shipping, you should cancel your shipping contact with Ontrac!
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Review
#1726499 Review #1726499 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Do NOT USE Best Buy ONLINE

1.0
Details
Very poor communication and shipping information. I ordered an iPad on Black Friday to be delivered on Friday 12/6/19. They sent email saying it was shipped via UPS. Today UPS show they are waiting for the shipment to be delivered to them. Today is Friday the 6 and the iPad still has not been delivered to UPS. UPS just left here and delivered everything I ordered from Amazon and NOTHING from Best Buy. They already charged my credit card! What recourse do I have? I am 60 miles from the closest store and can not get any person to speak to me on the phone. Their Chat says they are too busy and to try again later. Very frustrated...
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Review
#1724797 Review #1724797 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Web access
Cons
  • Very poor communication and customer service
Reason of review
Order processing issue
Loss
$350
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
I purchase an Samsung 70" TV on 11/28/2019. I was standing 4 hours in Cold outside Best Buy Bloomington IL store to grab this Samsung 70" TV. When we installed the TV at home, we found that screen has Black, Blue, Purple lines. There is no external damage to TV or Box....
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1 comment
Machele
#1786238

I hope you paid with a credit card. If so, dispute the charge.

If you paid with a debit card or with check or cash, you have to deal with Samsung and it's warranty on it.

That's why products come with a manufacturer's warranty. And, of course strike BB off your list of places to shop.

Review
#1724677 Review #1724677 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund

Best Buy review: Shop somewhere else - never provides a tracking number

1.0
Details
Bought something online. A week later, no tracking number. Customer service can't be bothered to respond. I'll stick to Amazon from now on. If they go under, they'll totally deserve it.
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Review
#1723825 Review #1723825 is a subjective opinion of poster.
Cons
  • No tracking number
  • Customers service
Reason of review
Poor customer service
Loss
$125
Preferred solution
Deliver product or service ordered
Tags
  • No Tracking Information
  • Lack Of Problem Resolution
  • Bad Customer Complaint Policy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Best Buy review: Black Friday scam

1.0
Details
I purchased a 75 in TV online on Black Friday. It was suppose to be in store for pick up on 3 December. I received an email TV was delayed until 2 January 2020. Then received email ordered canceled. Your money refunded. Now where do you think I’m going to get a TV at that price. They have the worse inventory system. Selling what you don’t have should be a crime.
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1 comment
Anonymous
#1786884

False advertising is when you sell a product under the pretense of never delivering on advertised item. Poor you

Review
#1722622 Review #1722622 is a subjective opinion of poster.
Pros
  • False advertising
Cons
  • How everything has been handled
  • False advertising
Reason of review
Poor customer service
Loss
$850
Preferred solution
Let the company propose a solution

Best Buy review in Midlothian, Virginia: Don't buy there if you think you may need service or an exchange.

1.0
Details
I purchased a small item and realized within an hour that it was incompatible with my equipment. When I went to return it, the store manager was refusing to process any exchanges until all of the pickups were processed. The manager was extremely rude, and after twenty minutes four of us realized that we were not going to be processed for hours. The others left angry. I got the clerk who sold me the first item to make the exchange. No surprise, but the Best Buy complaint phone directs you to take up your complaint with the store manager. I am a business owner have never treated customers like that.
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Review
#1721184 Review #1721184 is a subjective opinion of poster.

Best Buy review in Sugar Land, Texas: False Information - Worst Customer Service

1.0
Details
I had purchased from Best Buy and was told that if open a credit card account, I will receive 10% discount that will go directly to my account. Turned out that was a false information. A cheap trick. When i called the card service, i was told that information i received was incorrect and i have 60 days to use the reward. If i would like to extend the date then i have to call the card service. When i called the card service again, they said that I received the incorrect information and they cant extend the date. It is a cheap way to get the business and trick you to open your credit card, where they get hard credit check, which effects your credit score also. Shame on Best Buy.
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Review
#1721114 Review #1721114 is a subjective opinion of poster.
Product
Best Buy Credit Card
Cons
  • Worst customer service - cheap advertisement
Reason of review
Not as described/ advertised
Loss
$40
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
Dear Corie, As I write this to you in hope I will reach the right person, I'm drowning in tears!! I have never been more humiliated and disrespected that buy Best Buy employees today. I was sold a product you OBVIOUSLY do not have!!!! I was scheduled an appointment to...
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Review
#1720214 Review #1720214 is a subjective opinion of poster.
Cons
  • Selling what they obviously cant support
  • Geek squad changing appointments last minute
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Best Buy Reviews

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.1
Details
I was asking an associate for help signing a soundbar for a 65 inch TV he then handed me a 38 in. and then said that that is good enough. and when I asked him to please help me find the Soundbar that would be the right size he told me another sales associate asked to...
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1 comment
Anonymous
#1784483

So you're never stepping foot in a Best Buy but you want a resolution from them? Also its pretty hypocritical when you still buy the products from the store that's being shunned from your money... Very petty

Review
#1718469 Review #1718469 is a subjective opinion of poster.
Pros
  • Products they offer are the same as any where else
Cons
  • Treatment of employees
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Treatment Of Customer

Contact Best Buy Customer Service

Website:
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
All Best Buy Contacts

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Best Buy review in Portland, Oregon: Problem with repair, 2nd time with the same problem, told it will be 8 days to get repaired

1.0
Details
Was told by Best Buy Supv. that it would be 8 days before I can get my TV repaired, which is totally unacceptable. I have a 90 yr old Mother who does nothing rlse but watch TV. To put myself and my family through this unreasonable delay is not what I would consider good customer service
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Review
#1712120 Review #1712120 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution