Best Buy
Reviews and Complaints
Best Buy Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Best Buy has 1.9 star rating based on 1892 customer reviews. Consumers are mostly dissatisfied.
34% of users would likely recommend Best Buy to a friend or colleague.
- Rating Distribution
Pros: Convenient location, Selection, Products.
Cons: Customer service, Poor customer service, Slow to assist.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Best Buy has 1.9 star rating based on 1892 customer reviews. Consumers are mostly dissatisfied.
34% of users would likely recommend Best Buy to a friend or colleague.
- Rating Distribution
Pros: Convenient location, Selection, Products.
Cons: Customer service, Poor customer service, Slow to assist.62% of users think that Best Buy should improve its Customer Service.
57% of users say that they won't use Best Buy in the future for similar services or products.Recent recommendations regarding this business are as follows: "Don’t buy or use gift cards with Best Buy you could get swindled", "Make sure you don't get the runaround.", "DONT DO BUSINESS WITH THEM CUSTOMER SERVICE IS NOT EVEN A LEVEL ONE.", "Yes In do tome", "Don’t shop there".
Most users ask Best Buy for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkPoor exchange policy
Preferred solution: Credit in the same amount
User's recommendation: Don’t shop there
No results for charge purchase never made
User's recommendation: Do not trust Best Buy to be honest retail store
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Oakland, New JerseyItem arrived damage Amazon gave partial refund, and then #Warranty was not honored
User's recommendation: Manufacture is not reputable
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Greenfield, WisconsinProblems with delivery
- Nice selection
- Late with delivery
Preferred solution: Price reduction
User's recommendation: Go elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Westminster, ColoradoIn home repair- does it really exist?
Preferred solution: If they would have fixed my tv
User's recommendation: Go elsewhere
Service
- Products
- No service
Preferred solution: Service for others
User's recommendation: Avoid like covid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Dallas, TexasPoor company to do business with
On Jan 5 I went to pick up new microwave and my wife and I decided to buy a new stove while we were there. We had a houseful of Samsung junk and have had to replace almost all after 4 years.
We talked to a salesman at the Bossier City, Louisiana store and told him what we were looking for. They had one on display like we wanted but we were informed it is no longer available. They had a step down for $200 less and so we ordered it. We had told the salesman we wouldn't own anything with Samsung on the label and we wanted LG.' Well he rang us up and of coarse the receipt didn't say a word about what brand it was.
When they delivered today my neighbor let them in the garage to deliver. When I returned home and opened the garage door guess what. A big box with Samsung was in my spot. Well, guess you know what happened.
I exploded. I called Best Buy, actually worst buy from now on. The lady said they should have sold me the display if it was no longer available. Well, went to the store and the manager on duty said to bad but they didn't sell displays.
He gave me a resolution number to call and again got nowhere. I will never shop worst buy again. Went over to Lowe's and found the same unit for $100 less and while there replaced my refrigerator and washer and dryer also. They are delivering tonight.
Much better people to deal with. If I could rate worst buy with a 5 nnegativestar I would.
User's recommendation: Buy from a reputable company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Philadelphia, PennsylvaniaResolved: Holding my money hostage- refusing to cancel orders
Company fixed the issue and I have been provided with apology. After weeks of calling, texting, chatting with Best Buy customer service, requesting higher management, everything I could do, they still would not cancel my orders and even shipped one out after I requested cancellation because of their error. The only reason I received refunds was because I called my credit card company and disputed both of the charges.
Later, I checked again and it said it was cancelled. No email, no phone call- no notice. I used the chat on the website to find out why and was told it was damaged in transit & returned. They said the order was cancelled, little did I know, they did not cancel my order and instead assigned a ship date 2 weeks away- without consulting me at all.
And they will not tell me what exactly they plan to deliver since the open box item I ordered was supposedly damaged. In the meantime, thinking the first order was cancelled I ordered another open box item, the same thing, to be delivered two days later. It is happening all over again!! The sent me an email stating order delay that I will get it in about two weeks.
I needed it this week, I never authorized that. Now they are holding two payments from me and refusing to cancel my orders. The "customer service" is nothing short of gaslighting. All of their chats and service lines seem to be outsourced and they do not have all of the info or authority to actually resolve anything.
I do not have a problem with outsourcing except when a company does that to skirt being held accountable and pay low wages. The service agents do not listen and read a script that has nothing to do with the facts.
- Outsourced labor makes company unaccountable
- Refuse to address issues
Preferred solution: Full refund
User's recommendation: Stay away
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chicago, IllinoisDISHONEST and INCONSISTENT info from Customer Service
I received a product that was faulty. I contacted customer service via chat.
I was offered a tracking number and return label and promised that I would be getting a new product that was not faulty. There was no confirmation email about this, but only, a label. Anyway, I returned them, they were received (I track EVERYthing), and never heard back. So I finally called and spoke with a rep, who apologised and sent me follow-up email with confirmation that my product would be exchanged, as well as another several days later saying that if my item isnt in stock by 29 December, I would receive a full refund.
Today is the 21st, and I received an email stating they were Happy to informe me (wtf??) that the case was closed (wasnt aware I had a case, as no number was given) and that I would not be receiving an exchange. There was. No information as to why, and no words referencing refund. I called them today, got passed over to the refund department, was hung up on as I was trying to give her my phone number (no harsh words or information had even been spoken by me), and when I called back, the person on the other end simply stopped speaking, and I was not disconnected.
I kept saying hello hello hello, and nothing. And no, my phone wasnt on mute. So I go onto chat support, and the person told me that my item cannot be exchanged as it was past the time limit and told me it was being returned (new information entirely, and inconsistent with two reps mentioned above). When I pointed this out to him, there was no explanation as to why.
So he said the item was being returned to me. Again, that information was not in the email I received today. So naturally, I asked for a tracking. I copied it onto my tracking app, but wasnt sure if they were zeros or the letter Os.
I asked him this several times, and he never replied. Then, he gave me a completely different tracking number claiming it was for the return back to me, and guess what? It was the tracking number for my return of the product to THEM! When I pointed this out to him, he simply gave me a link, which then, supposedly took me to the tracking of the item now being returned to me, the faulty item, I will remind.
Now, I am on with his supervisorI should, at very least, get a partial refund. What am I supposed to do with a faulty item? It isnt my responsibility that nobody told me it was too late to return it! The item, in case anyone needs warning, were a MISMATCHED set of refurbished Airpod pro second generation.
I suggest not buying refurbished. The supervisor just told me that I should go to my nearest Best Buy to see what the manager can do for me! Passing me off.When I pointed out that I was being passed off, he simply defended his customer service team, repeating to me what the 3rd person had said, which again, I point out was completely the opposite of what the first 2 said.
He never once apologised for their lies. He only called it a misunderstanding.
- Inconsistent information
- How i was treated by customer service and manager
- False promises
Preferred solution: Full refund
User's recommendation: Do not trust them. Period.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraudulent and Deceptive Transaction
**Title: Best Buy Fiasco: Navigating the Consumer Nightmare**
Embarking on the quest to build my dream PC in the summer of 2023, I unwittingly stepped into a consumer nightmare at Best Buy. This narrative unfolds the layers of misrepresentation, breached trust, and the frustrating odyssey for resolution that followed.
**The Prelude:**
My aspirations to assemble the perfect PC led me to Best Buy, where I sought the expertise of a representative.
Little did I know that this seemingly straightforward transaction would morph into a labyrinth of grievances, leaving my system non-functional.
**Legal Complexities Unveiled:**
As a resident of California, I delved into legal avenues, invoking the California Civil Code, Section 1770. This exposed potential breaches of contract, warranty claims, and violations of consumer protection statutes, adding legal intricacies to the situation.
**Trust Shattered, Contracts Breached:**
Best Buy's touted expertise transformed into a profound breach of trust. The repercussions of such breaches extended beyond the immediate transaction, casting doubt on the credibility of consumer decisions and trust in the retail landscape.
**Misrepresentation Saga:**
The narrative expanded into realms of negligent and intentional misrepresentation. Assurances made in good faith resulted in detrimental reliance, with the looming threat of punitive damages intensifying the complexities.
**Implicit Promises and Warranty Woes:**
By positioning themselves as experts, Best Buy inadvertently waded into the waters of implied warranties.
This inadvertent declaration unfolded into a legal challenge, underlining the consequences of implicit promises made by businesses.
**Customer Service Quandary:**
At the heart of this ordeal was the post-transaction customer service experience. Best Buy's decision to shift shipping costs to me, coupled with a refusal to complete my refund request, became a financial conundrum, exposing a disconcerting lack of consumer-centric practices.
**Resolution Pursuit and Channel Frustrations:**
Efforts directed through conventional channels, including PayPal and customer service interactions, proved futile.
Best Buy's apparent disregard for consumer satisfaction and their unwillingness to provide a fair resolution highlighted a concerning pattern.
**Pleading for Consumer Solidarity:**
In sharing this account, I aim to draw attention to the challenges consumers face in navigating legal complexities arising from routine transactions. This is a call for consumer solidarity, urging fellow shoppers to be vigilant and demand accountability from businesses.
As the struggle for justice continues, this narrative serves as a cautionary tale for fellow consumers, navigating the treacherous waters of retail transactions.
- Products are affordable
- It is not worth the headache
Preferred solution: Refund or replacement of incompatible parts.
User's recommendation: USE UTMOST CONSIDERATION BEFORE MOVING FORWARD
No response
I have decided to write a review every day until my problem is resolved. For over ten days I have not been able to sign into my best buy account as it is frozen.
I have been made aware that there are a total of four best buy accounts with my name and or different email addresses and different addresses. I have asked for help with this over the last 10 day period being told everything from someone will get back toy, to your accounts need to merged and it takes 96 hours, to various other excuses. each time I get a new person who reads the nots and thinks he or she has the fix and it goes nowhere. they write another ticket and I never hear back from anyone.
i even went to my local store and spent over an hour with the store manager and his corporate tech person to no avail. I am beginning to think they do not have a clue. makes me want to start a new company and call it "Better Buy" because they certainly are not "Best". The other issue is their call center in various cheap foreign countries are totally annoying.
really getting tired of this so I will copy and paste this message once a day until they decide to resolve the issue. let's see how many there will be!!no rresponsen
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPS5 Cluster ***
Preferred solution: Timely replacement or full refund
User's recommendation: Don’t do it
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Jefferson City, MissouriNothing but lies
I called Best Buy regarding the purchase of a new MacBook Air on 8/3/23. They told me they would download my information from my old MacBook Air from my back up while we waited.
I am a senior citizen on total disability and PTSD. This is a 144 mile trip for us and we planned a trip to go there and make the purchase. After making the purchase and then requesting them to set up and get it running, the salesperson went somewhere to arrange it. He came back and told us that they were too busy to it.
This was after we made the call to Best Buy and told they would, upon which we made the trip. We took the computer home and it took over 5 days to download the back up. Nothing worked correctly. I received a solicitation from Apple regarding a Apple Care service from them since I had purchase a new Apple computer which I purchased from Apple for $179.00.
They have been unable to correct the issues with the computer. Apple told me that I purchased the computer from a 3rd party and that limits the service plan for which I paid Apple. I was never told by Apple prior to purchase that there were items eliminated from the plan because of where I purchased the computer. I was never told by Best Buy that they were not selling me something that they were not authorized to sell by Apple with accommodating Apple support.
I tried to return the MacBook Air to Best Buy and was told they only would accept returns for 15 days after the purchase date.
1.This computer has not worked correctly since the first day after we got it functioningwhich was the 6th day after purchase.
2.They refused to set up as promised after making a 144 mile trip.
3.They never disclosed that they were a third party sellerwhat ever that is
4.They never.
Disclosed anything about the Apple Care warranty had limitations because I bought the computer from them.
5.Please refer to Article 2 of the Uniform Commercial Code. An implied warranty is automatically presumed regarding the sale of goods or property
Apple care has been unable to resolve the problems after many hours.
User's recommendation: Go elsewhere.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing package
Best Buy customer service has reached out to me here and on social media, stating that they will not provide any assistance whatsoever. The only option I have been given is to pursue the theft case with the police. However, the police informed me that without camera...
I am writing to express my profound dissatisfaction and concern regarding a matter that has regrettably transpired in the course of my recent engagement with Best Buy. While I hold your organization in high regard, it pains me to report an unsettling incident that demands immediate attention and resolution.
On November 26 2023, I placed an order with Best Buy Order Number:112333****220, eagerly anticipating the arrival of the purchased items.
However, upon returning home from work on November 28th, I was dismayed to discover that the package had been left unattended outside my front door and was not present. This egregious oversight has led to a series of distressing events, as detailed below.
In my earnest pursuit of getting help, I promptly contacted your customer service team, hoping to find swift resolution and assistance. Unfortunately, I must express my disappointment in the lack of cooperation and tangible support that I have encountered thus far. Despite my best efforts to communicate the severity of the situation, my grievances have seemingly fallen on deaf ears.
After my interactions with your customer service team, I took the initiative to file a formal report with the City of Chicago Police Department report #JG521587.
Additionally, I reached out to FedEx, the designated courier for the shipment, seeking their cooperation in locating the missing package. Astonishingly, I was informed that Best Buy has not initiated an investigation into the matter, and I, as the recipient, am precluded from doing so unilaterally as I am not the shipper.
This impasse has left me utterly perplexed, questioning the commitment to customer satisfaction and the swift resolution of issues that I have come to expect from a reputable establishment such as Best Buy. To exacerbate matters, my initial claim was summarily closed without the courtesy of initiating a claim with FedEx, further compounding my frustration and dismay.
In light of these circumstances, and recognizing the urgency of the matter at hand, I implore Best Buy's corporate or legal representatives to intervene expeditiously.
I believe that a swift and judicious resolution can be reached, sparing all parties involved the protracted ordeal of legal proceedings.
Should my plea for assistance remain unaddressed, regrettably, I am compelled to consider alternative avenues, including the escalation of this matter to small claims court. It is my fervent hope that such drastic measures can be averted through the collaborative efforts of Best Buy's esteemed corporate and legal teams.
I eagerly await your prompt and decisive action in this matter, and I remain hopeful that we can bring this unfortunate episode to a satisfactory resolution.
Yours sincerely,
Arthur Chaney
- Only electronics store still left
- Customer service lacks any empathy
Preferred solution: Full refund
User's recommendation: No signature required and package stolen with no help from bestbuy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever delivered
Worst cust.service ! I called 11/27 to confirm the delivery sched.
for next day. Instead of checking to see if my items were ready she assured me that the delivery is on the way. Of course I took a day off from work, lost pay and at the last minute found out from the deliv.guy that the item was not available! You should be called Worst Buy, I only blame myself for not googling feedback on line before ordering.
No wonder your rating is 1 star on Bet.Bus.Bur.
Somehow I assumed you're still the store from years ago when your workers knew the business. Never again will I and all the people I know shop at your store.
- Not reliable
Preferred solution: Apology
User's recommendation: If you're looking for plenty of unresolved problems & headache then Best Buy is it
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On Jan 19 I called to find out why my $1304 hadn't been processed. They said it still showed in transit even though they had picked it up.
They said they would call the warehouse and get it updated then they would issue a refund. What a poor service