customer service store service customer geek squad phone manager order money people

Don’t buy here | Best Buy review from Houston, Texas

1.4
Details
Bought 5 appliances online on Black Friday 2019 and I was promised to receive a $500 gift card. Best Buy took almost 2 months to deliver my products and sent me the wrong color in one of them. Told me to go to the store to solve it because the werent able to do it online. Calle today after solving issues and all products were delivered and a res presentar Ive just told me that THEY COULDNT HONOR THE $500 GIFT CARD BECASUE IT WAS TO LONG AGO!!!!!
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Review
#1772215 Review #1772215 is a subjective opinion of poster.

Don’t buy here | Best Buy review from Houston, Texas

1.0
Details
Bought 5 appliances online on Black Friday 2019 and I was promised to receive a $500 gift card. Best Buy took almost 2 months to deliver my products and sent me the wrong color in one of them. Told me to go to the store to solve it because the werent able to do it online. Calle today after solving issues and all products were delivered and a res presentar Ive just told me that THEY COULDNT HONOR THE $500 GIFT CARD BECASUE IT WAS TO LONG AGO!!!!!
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Review
#1772214 Review #1772214 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

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Verified Reviewer
1.0
Details
Bought a laptop at Best Buy OV. It was a gift. I returned it after opening it and found it was not working. I took it to the store and asked for a refund or exchange and was told I missed the deadline by days! I explained I was out of town and it did not work. Nobody...
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1 comment
Anonymous
#1815027

But it was out of their return period. The fact that you didn't open it until then is not their fault.

They did nothing wrong. Dell appears to agree.

No, I do not work for either company. I just know companies have policies.

Review
#1770505 Review #1770505 is a subjective opinion of poster.
Service
Best Buy Manager
Pros
  • Store proximity
Cons
  • Customer experience
  • Store return policies
  • Lack of help
Reason of review
Poor customer service
Loss
$290
Preferred solution
Full refund
Tags
  • General Manager Attitude

Do not Shop here poor service | Best Buy review from District 4, Maryland

1.0
Details
Poor customer service always issue for any thing you buy from applicence to tv's to printer ink delayed deliver issues a geek service and lies
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Review
#1770214 Review #1770214 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service
Loss
$479
Preferred solution
Let the company propose a solution

Terrible customer service | Best Buy review from Battlefield, Virginia

1.0
Details

Update by user Jan 13

Manager Jeremy was a smart *** And I feel Best Buy should consider putting adults in management rolls and not arrogant children.

Original review posted by user Jan 13

The tv I purchased stopped work less than a month after purchase. I went to exchange it an decided to upgrade to a more reliable brand costing more. The tv I returned was missing a leg that wasnt in the box in the first place I didnt need it because I hung it up. They wanted to charge me forty dollars for the missing leg. So I told them they could keep the tv. So they lost a $280 sell over $40. Its know wonder that Best Buys are going out of business.
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1 comment
Anonymous
#1808775

Your review looks like it was written by a kid in crayon so its ironic to call them children. You also have amazing entitlement bringing in a tv missing critical parts so it can be harder to resell. Grow up

Review
#1760571 Review #1760571 is a subjective opinion of poster.
Pros
  • Selection
Cons
  • Costumer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$40
Preferred solution
Let the company propose a solution
Tags
  • Costumer Service Issues

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
We ordered a washer , dryer , refrigerator ,range ,dishwasher ,microwave ,range hood vent plus all the add on items they charge you for . That was Nov 10th . delivery Nov 20th oh no we have to change that to Dec 5th from 7am to 12p that day . That was then changed to...
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2 comments
Anonymous
#1814166

To say the least. I see the CEO had her own personal problems with another best buy corporate officer so she could cate less about me. Still not resolved

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Review
#1760312 Review #1760312 is a subjective opinion of poster.
Cons
  • Can not reach any live person
Reason of review
Poor customer service
Loss
$3900
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

1.0
Details
But a customer service and no Falls advertisement - Best Buy review
But a customer service and no Falls advertisement - Best Buy review
But a customer service and no Falls advertisement - Best Buy review
But a customer service and no Falls advertisement - Best Buy review

Update by user Jan 12

False advertising

Update by user Jan 12

I went to a Best Buy store at the Northtown mall on 12-31-2019 to purchase a dishwasher model number DW80k7050US they told me that they had one item in another store and I drove two hours to pick it up at that stores mankato Minnesota when I got there...

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Review
#1759422 Review #1759422 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Everything is bad
  • Phone disconnects
  • Purchase but no product
Reason of review
Order processing issue
Loss
$100
Preferred solution
Deliver product or service ordered
Tags
  • Corporate Negligence

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Do not expect to get your money back if you cancel your protection plan. | Best Buy review

1.0
Details
Best Buy never gave me back my money after canceling four protection plans. They said they prorate the plans amd give me back my money. They said they did. It I never received my money. When I called them back several times they simply said theres nothing they can do about it that it was paid to my old bank account which I told them had been closed for almost a year now. I called the corporate office and was told theyd look into it and get back to me but they never did. I will never trust Best Buy again. Buyers beware!
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Review
#1755357 Review #1755357 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$285
Preferred solution
Full refund
1.0
Details
To whom it may concern, I write to you while sitting here infuriated with my most recent purchase experience with Best Buy. This has all transpired within the last 12 hours. My wife and I purchased an inexpensive large television, 58" Westinghouse, for our spare guest...
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Review
#1754605 Review #1754605 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Damaged or defective
Loss
$300
Preferred solution
I wanted an exchange for an undamaged television
Tags
  • Lost A Customer

Contact Best Buy Customer Service

Website:
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
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Latest Question

Best Buy Questions
1.0
Details
I had a nightmare experience with their customer service. I went into a store in Natick MA to purchase a Garmin for my son-in-law. After waiting over 20 minutes to find someone to unlock the case, they realized that they didn't have the model in stock. They ordered it...
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Review
#1753247 Review #1753247 is a subjective opinion of poster.
Service
Best Buy Customer Care
Cons
  • Customer service is horrible
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Unhappy With Best Buy