Tamara G Yoo

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Verified Reviewer
| map-marker New York, New York

Poor exchange policy

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I bought something online and tried to exchange it in store and was denied. I bought it Jan 11 and took it back February 26 , I was not aware of the 14 day exchange policy and I simply wanted a credit it he stole for something Welles! I feel the cancellation policy should have been more visible online as well as on the receipt. A credit in the amount of $25would have been fair then to just leave me stuck with the item that I dont need.
View full review
Loss:
$25

Preferred solution: Credit in the same amount

User's recommendation: Don’t shop there

Anonymous
map-marker Snow Camp, North Carolina

No results for charge purchase never made

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Was buying appliances when they could not be delivered for two and a half months cancelled .All charges did not come off of card and they refused to refund and reported to credit bureau.
View full review

User's recommendation: Do not trust Best Buy to be honest retail store

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Oakland, New Jersey

Item arrived damage Amazon gave partial refund, and then #Warranty was not honored

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Best Buy - Item arrived damage Amazon gave partial refund, and then #Warranty was not honored
Best Buy - Item arrived damage Amazon gave partial refund, and then #Warranty was not... - Image 2
Best Buy - Item arrived damage Amazon gave partial refund, and then #Warranty was not... - Image 3
Best Buy - Item arrived damage Amazon gave partial refund, and then #Warranty was not... - Image 4
Best Buy - Item arrived damage Amazon gave partial refund, and then #Warranty was not... - Image 5
I purchased as brand new, and it arrived damaged. I was given a partial refund and unbeknownst to me that voided the warranty, extremely disappointing really hoping when I spend this much money a company would stand behind their product.
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User's recommendation: Manufacture is not reputable

Therese K Dxa

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Verified Reviewer
| map-marker Greenfield, Wisconsin

Problems with delivery

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Best Buy - Problems with delivery
Delivery late on 2 of 3 items. No discount but given a card to use at store which infuriates the buyer
View full review
Loss:
$400
Pros:
  • Nice selection
Cons:
  • Late with delivery

Preferred solution: Price reduction

User's recommendation: Go elsewhere

Christine H Yhu

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Verified Reviewer
| map-marker Westminster, Colorado

In home repair- does it really exist?

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As a geek squad member we were happy to know that there was in home repair when our TV went out. Until our appointment was canceled 3 times! Went into our local store trying to get help but they wouldn't even talk to us about it... only through the 1-800#. Getting our new TV from Costco at a better price with free add ons.
View full review
Loss:
$1600

Preferred solution: If they would have fixed my tv

User's recommendation: Go elsewhere

James T Jep

Service

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Nothing happened - no response after holding forever - went to store and stood by counter - service people walked by but would not talk to me! Horrible treatment.
View full review
Pros:
  • Products
Cons:
  • No service

Preferred solution: Service for others

User's recommendation: Avoid like covid

Patrick G Maj

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Verified Reviewer
| map-marker Dallas, Texas

Poor company to do business with

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On Jan 5 I went to pick up new microwave and my wife and I decided to buy a new stove while we were there. We had a houseful of Samsung junk and have had to replace almost all after 4 years.

We talked to a salesman at the Bossier City, Louisiana store and told him what we were looking for. They had one on display like we wanted but we were informed it is no longer available. They had a step down for $200 less and so we ordered it. We had told the salesman we wouldn't own anything with Samsung on the label and we wanted LG.' Well he rang us up and of coarse the receipt didn't say a word about what brand it was.

When they delivered today my neighbor let them in the garage to deliver. When I returned home and opened the garage door guess what. A big box with Samsung was in my spot. Well, guess you know what happened.

I exploded. I called Best Buy, actually worst buy from now on. The lady said they should have sold me the display if it was no longer available. Well, went to the store and the manager on duty said to bad but they didn't sell displays.

He gave me a resolution number to call and again got nowhere. I will never shop worst buy again. Went over to Lowe's and found the same unit for $100 less and while there replaced my refrigerator and washer and dryer also. They are delivering tonight.

Much better people to deal with. If I could rate worst buy with a 5 nnegativestar I would.

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User's recommendation: Buy from a reputable company.

1 comment
Patrick G Maj

On Jan 19 I called to find out why my $1304 hadn't been processed. They said it still showed in transit even though they had picked it up.

They said they would call the warehouse and get it updated then they would issue a refund. What a poor service

Resolved
Jill J Fli

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Resolved: Holding my money hostage- refusing to cancel orders

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Updated by user Feb 09, 2024

Company fixed the issue and I have been provided with apology. After weeks of calling, texting, chatting with Best Buy customer service, requesting higher management, everything I could do, they still would not cancel my orders and even shipped one out after I requested cancellation because of their error. The only reason I received refunds was because I called my credit card company and disputed both of the charges.

Original review Jan 09, 2024
I placed an order for an open box item for next day delivery. The next day I checked tracking & it said "preparing to ship".

Later, I checked again and it said it was cancelled. No email, no phone call- no notice. I used the chat on the website to find out why and was told it was damaged in transit & returned. They said the order was cancelled, little did I know, they did not cancel my order and instead assigned a ship date 2 weeks away- without consulting me at all.

And they will not tell me what exactly they plan to deliver since the open box item I ordered was supposedly damaged. In the meantime, thinking the first order was cancelled I ordered another open box item, the same thing, to be delivered two days later. It is happening all over again!! The sent me an email stating order delay that I will get it in about two weeks.

I needed it this week, I never authorized that. Now they are holding two payments from me and refusing to cancel my orders. The "customer service" is nothing short of gaslighting. All of their chats and service lines seem to be outsourced and they do not have all of the info or authority to actually resolve anything.

I do not have a problem with outsourcing except when a company does that to skirt being held accountable and pay low wages. The service agents do not listen and read a script that has nothing to do with the facts.
View full review
Loss:
$500
Cons:
  • Outsourced labor makes company unaccountable
  • Refuse to address issues

Preferred solution: Full refund

User's recommendation: Stay away

Lily S Wpj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Chicago, Illinois

DISHONEST and INCONSISTENT info from Customer Service

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Best Buy - DISHONEST and INCONSISTENT info from Customer Service
Best Buy - DISHONEST and INCONSISTENT info from Customer Service - Image 2
Best Buy - DISHONEST and INCONSISTENT info from Customer Service - Image 3
Best Buy - DISHONEST and INCONSISTENT info from Customer Service - Image 4
Original review Dec 21, 2023

I received a product that was faulty. I contacted customer service via chat.

I was offered a tracking number and return label and promised that I would be getting a new product that was not faulty. There was no confirmation email about this, but only, a label. Anyway, I returned them, they were received (I track EVERYthing), and never heard back. So I finally called and spoke with a rep, who apologised and sent me follow-up email with confirmation that my product would be exchanged, as well as another several days later saying that if my item isnt in stock by 29 December, I would receive a full refund.

Today is the 21st, and I received an email stating they were Happy to informe me (wtf??) that the case was closed (wasnt aware I had a case, as no number was given) and that I would not be receiving an exchange. There was. No information as to why, and no words referencing refund. I called them today, got passed over to the refund department, was hung up on as I was trying to give her my phone number (no harsh words or information had even been spoken by me), and when I called back, the person on the other end simply stopped speaking, and I was not disconnected.

I kept saying hello hello hello, and nothing. And no, my phone wasnt on mute. So I go onto chat support, and the person told me that my item cannot be exchanged as it was past the time limit and told me it was being returned (new information entirely, and inconsistent with two reps mentioned above). When I pointed this out to him, there was no explanation as to why.

So he said the item was being returned to me. Again, that information was not in the email I received today. So naturally, I asked for a tracking. I copied it onto my tracking app, but wasnt sure if they were zeros or the letter Os.

I asked him this several times, and he never replied. Then, he gave me a completely different tracking number claiming it was for the return back to me, and guess what? It was the tracking number for my return of the product to THEM! When I pointed this out to him, he simply gave me a link, which then, supposedly took me to the tracking of the item now being returned to me, the faulty item, I will remind.

Now, I am on with his supervisorI should, at very least, get a partial refund. What am I supposed to do with a faulty item? It isnt my responsibility that nobody told me it was too late to return it! The item, in case anyone needs warning, were a MISMATCHED set of refurbished Airpod pro second generation.

I suggest not buying refurbished. The supervisor just told me that I should go to my nearest Best Buy to see what the manager can do for me! Passing me off.When I pointed out that I was being passed off, he simply defended his customer service team, repeating to me what the 3rd person had said, which again, I point out was completely the opposite of what the first 2 said.

He never once apologised for their lies. He only called it a misunderstanding.

View full review
Loss:
$203
Cons:
  • Inconsistent information
  • How i was treated by customer service and manager
  • False promises

Preferred solution: Full refund

User's recommendation: Do not trust them. Period.

MWil W

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Verified Reviewer

Fraudulent and Deceptive Transaction

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**Title: Best Buy Fiasco: Navigating the Consumer Nightmare**

Embarking on the quest to build my dream PC in the summer of 2023, I unwittingly stepped into a consumer nightmare at Best Buy. This narrative unfolds the layers of misrepresentation, breached trust, and the frustrating odyssey for resolution that followed.

**The Prelude:**

My aspirations to assemble the perfect PC led me to Best Buy, where I sought the expertise of a representative.

Little did I know that this seemingly straightforward transaction would morph into a labyrinth of grievances, leaving my system non-functional.

**Legal Complexities Unveiled:**

As a resident of California, I delved into legal avenues, invoking the California Civil Code, Section 1770. This exposed potential breaches of contract, warranty claims, and violations of consumer protection statutes, adding legal intricacies to the situation.

**Trust Shattered, Contracts Breached:**

Best Buy's touted expertise transformed into a profound breach of trust. The repercussions of such breaches extended beyond the immediate transaction, casting doubt on the credibility of consumer decisions and trust in the retail landscape.

**Misrepresentation Saga:**

The narrative expanded into realms of negligent and intentional misrepresentation. Assurances made in good faith resulted in detrimental reliance, with the looming threat of punitive damages intensifying the complexities.

**Implicit Promises and Warranty Woes:**

By positioning themselves as experts, Best Buy inadvertently waded into the waters of implied warranties.

This inadvertent declaration unfolded into a legal challenge, underlining the consequences of implicit promises made by businesses.

**Customer Service Quandary:**

At the heart of this ordeal was the post-transaction customer service experience. Best Buy's decision to shift shipping costs to me, coupled with a refusal to complete my refund request, became a financial conundrum, exposing a disconcerting lack of consumer-centric practices.

**Resolution Pursuit and Channel Frustrations:**

Efforts directed through conventional channels, including PayPal and customer service interactions, proved futile.

Best Buy's apparent disregard for consumer satisfaction and their unwillingness to provide a fair resolution highlighted a concerning pattern.

**Pleading for Consumer Solidarity:**

In sharing this account, I aim to draw attention to the challenges consumers face in navigating legal complexities arising from routine transactions. This is a call for consumer solidarity, urging fellow shoppers to be vigilant and demand accountability from businesses.

As the struggle for justice continues, this narrative serves as a cautionary tale for fellow consumers, navigating the treacherous waters of retail transactions.

View full review
Loss:
$1786
Pros:
  • Products are affordable
Cons:
  • It is not worth the headache

Preferred solution: Refund or replacement of incompatible parts.

User's recommendation: USE UTMOST CONSIDERATION BEFORE MOVING FORWARD

1 comment
Guest

Sounds like you wanted high end hardware and PhD level expertise. You went cheap to save a buck because Best Buy has neither. You should have spent the time it took to write this drivel and researched your options better.

Anonymous
map-marker Chicago, Illinois

No response

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I have decided to write a review every day until my problem is resolved. For over ten days I have not been able to sign into my best buy account as it is frozen.

I have been made aware that there are a total of four best buy accounts with my name and or different email addresses and different addresses. I have asked for help with this over the last 10 day period being told everything from someone will get back toy, to your accounts need to merged and it takes 96 hours, to various other excuses. each time I get a new person who reads the nots and thinks he or she has the fix and it goes nowhere. they write another ticket and I never hear back from anyone.

i even went to my local store and spent over an hour with the store manager and his corporate tech person to no avail. I am beginning to think they do not have a clue. makes me want to start a new company and call it "Better Buy" because they certainly are not "Best". The other issue is their call center in various cheap foreign countries are totally annoying.

really getting tired of this so I will copy and paste this message once a day until they decide to resolve the issue. let's see how many there will be!!no rresponsen

View full review
Brenna P Umn

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Verified Reviewer

PS5 Cluster ***

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Best Buy - PS5 Cluster ***
I ordered a PS5 on Dec 10. It was delivered on Dec 12 to my front stoop IN THE ORIGINAL PACKAGING. The PS5 was not in any other packaging. The item was stolen (I mean, of course it was. You could see what it was from two streets over.) while other packages that were shipped in cardboard boxes were left alone. Ive spoken to four people over the past four days and have been given the complete run around. Apparently NO ONE can do anything. SUPER FRUSTRATED and will not be buying from them again.
View full review
Loss:
$500

Preferred solution: Timely replacement or full refund

User's recommendation: Don’t do it

Kingsley E Cuk

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Jefferson City, Missouri

Nothing but lies

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Best Buy - Nothing but lies

I called Best Buy regarding the purchase of a new MacBook Air on 8/3/23. They told me they would download my information from my old MacBook Air from my back up while we waited.

I am a senior citizen on total disability and PTSD. This is a 144 mile trip for us and we planned a trip to go there and make the purchase. After making the purchase and then requesting them to set up and get it running, the salesperson went somewhere to arrange it. He came back and told us that they were too busy to it.

This was after we made the call to Best Buy and told they would, upon which we made the trip. We took the computer home and it took over 5 days to download the back up. Nothing worked correctly. I received a solicitation from Apple regarding a Apple Care service from them since I had purchase a new Apple computer which I purchased from Apple for $179.00.

They have been unable to correct the issues with the computer. Apple told me that I purchased the computer from a 3rd party and that limits the service plan for which I paid Apple. I was never told by Apple prior to purchase that there were items eliminated from the plan because of where I purchased the computer. I was never told by Best Buy that they were not selling me something that they were not authorized to sell by Apple with accommodating Apple support.

I tried to return the MacBook Air to Best Buy and was told they only would accept returns for 15 days after the purchase date.

1.This computer has not worked correctly since the first day after we got it functioningwhich was the 6th day after purchase.

2.They refused to set up as promised after making a 144 mile trip.

3.They never disclosed that they were a third party sellerwhat ever that is

4.They never.

Disclosed anything about the Apple Care warranty had limitations because I bought the computer from them.

5.Please refer to Article 2 of the Uniform Commercial Code. An implied warranty is automatically presumed regarding the sale of goods or property

Apple care has been unable to resolve the problems after many hours.

View full review

User's recommendation: Go elsewhere.

Arthur C Cku

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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Verified Reviewer

Missing package

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Best Buy - Missing package
Best Buy - Missing package - Image 2
Updated by user Dec 11, 2023

Best Buy customer service has reached out to me here and on social media, stating that they will not provide any assistance whatsoever. The only option I have been given is to pursue the theft case with the police. However, the police informed me that without camera...

Original review Dec 04, 2023
Dear Esteemed Representatives of Best Buy,
I am writing to express my profound dissatisfaction and concern regarding a matter that has regrettably transpired in the course of my recent engagement with Best Buy. While I hold your organization in high regard, it pains me to report an unsettling incident that demands immediate attention and resolution.
On November 26 2023, I placed an order with Best Buy Order Number:112333****220, eagerly anticipating the arrival of the purchased items.

However, upon returning home from work on November 28th, I was dismayed to discover that the package had been left unattended outside my front door and was not present. This egregious oversight has led to a series of distressing events, as detailed below.
In my earnest pursuit of getting help, I promptly contacted your customer service team, hoping to find swift resolution and assistance. Unfortunately, I must express my disappointment in the lack of cooperation and tangible support that I have encountered thus far. Despite my best efforts to communicate the severity of the situation, my grievances have seemingly fallen on deaf ears.
After my interactions with your customer service team, I took the initiative to file a formal report with the City of Chicago Police Department report #JG521587.

Additionally, I reached out to FedEx, the designated courier for the shipment, seeking their cooperation in locating the missing package. Astonishingly, I was informed that Best Buy has not initiated an investigation into the matter, and I, as the recipient, am precluded from doing so unilaterally as I am not the shipper.
This impasse has left me utterly perplexed, questioning the commitment to customer satisfaction and the swift resolution of issues that I have come to expect from a reputable establishment such as Best Buy. To exacerbate matters, my initial claim was summarily closed without the courtesy of initiating a claim with FedEx, further compounding my frustration and dismay.
In light of these circumstances, and recognizing the urgency of the matter at hand, I implore Best Buy's corporate or legal representatives to intervene expeditiously.

I believe that a swift and judicious resolution can be reached, sparing all parties involved the protracted ordeal of legal proceedings.
Should my plea for assistance remain unaddressed, regrettably, I am compelled to consider alternative avenues, including the escalation of this matter to small claims court. It is my fervent hope that such drastic measures can be averted through the collaborative efforts of Best Buy's esteemed corporate and legal teams.
I eagerly await your prompt and decisive action in this matter, and I remain hopeful that we can bring this unfortunate episode to a satisfactory resolution.
Yours sincerely,
Arthur Chaney
View full review
Loss:
$1381
Pros:
  • Only electronics store still left
Cons:
  • Customer service lacks any empathy

Preferred solution: Full refund

User's recommendation: No signature required and package stolen with no help from bestbuy

4 comments
Guest

If you sold $1300 of electronics to someone across town, left it on their porch and a third party stole it, would you replace it for them?

Arthur C Cku
reply icon Replying to comment of Guest-2440537

Had I, as the seller, dispatched an item exceeding the value of $1000.00 to a purchaser, I would have insisted upon their affixing their signature to take possession of the package or arranged for them to retrieve it in person. Under no circumstances would I have permitted FedEx to abandon the delivery outdoors, particularly in the vicinity of an apartment complex situated on a bustling thoroughfare in Chicago.

Furthermore, should Best Buy opt to forgo a signature for high-value items, it behooves them to initiate an inquiry with FedEx to ascertain the available recourse.

Given that I, as the recipient, am not the originating shipper, I lack the authority to initiate such an investigation. Consequently, the question arises: why should the recipient, who is now bereft of the package, be compelled to shoulder the financial burden incurred?

Guest
reply icon Replying to comment of Arthur C Cku

Something is wrong with you if you live in an apartment building and don’t have your packages delivered to one of the many places that offer FedEx pickup/lockers.

Arthur C Cku
reply icon Replying to comment of Guest-2441429

Why does something have to be wrong with me? Why can I not have packages delivered to my home without a thief stealing them?

And why is Best Buy, along with FedEx, allowing a package worth over $1000 to sit outside of a main door on a busy street without a signature, or handing it to someone in the building, or leaving it inside?

I don't see where any of these scenarios make it my issue or my fault when the shipper took no precautions to ensure the package reached me safely, instead of being left on a main street for anyone to snatch. It is the shippers responsibility to make sure that the buyer receives the item and they did not do that.

View more comments (3)
inna d Srr

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Verified Reviewer

Never delivered

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Worst cust.service ! I called 11/27 to confirm the delivery sched.

for next day. Instead of checking to see if my items were ready she assured me that the delivery is on the way. Of course I took a day off from work, lost pay and at the last minute found out from the deliv.guy that the item was not available! You should be called Worst Buy, I only blame myself for not googling feedback on line before ordering.

No wonder your rating is 1 star on Bet.Bus.Bur.

Somehow I assumed you're still the store from years ago when your workers knew the business. Never again will I and all the people I know shop at your store.

View full review
Loss:
$250
Cons:
  • Not reliable

Preferred solution: Apology

User's recommendation: If you're looking for plenty of unresolved problems & headache then Best Buy is it

1 comment
Guest

If you truly lost a day of pay to where it isn’t in your paycheck, you would have been better off with ship to store and paying your own delivery person. Or asked around for babysitters or pet sitters to stay at your house for the delivery. I can’t believe all these complaints where people are going to just lose that money in their check.

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