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Best Buy contracts with an outside vendor for their deliveries which we were not aware of until their vendor Spirit caused extensive water damage to our oak floor and the ceiling below. They hooked up the water line improperly which resulted in the water damage. They...
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Company wrote 0 private or public responses to the review from Sep 26.
1.0
I didn't like
  • Worst customer service deserve no stars
#1366352
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Because I made the decision to go after a degree, I purchased a laptop computer. I work full time so all of my classes are online. I drove to Best Buy which is fifty plus miles (one way) from my house and purchased a computer. Bought the extended warranty - the whole...
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Company wrote 0 private or public responses to the review from Jun 19.
1.0
#1283290
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Resolved
Thanksgiving day, Nov. 23, the store opened at 5pm for a pre- black Friday sale. For over a week I had planned on attending to purchase a Western Digital 8TB external drive for the sale price of $129. Walked in, went directly to the HDD aisle. Another guy was there...
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Company wrote 0 private or public responses to the review from Nov 25, 2017.
2.4
#1136754
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Hello Best Buy Team, I ordered online for a HP laptop on the 'Thanks giving day' last November and still did not received any such package from bestbuy.com. But I have been charged the amount $375.00 as it was a special deal for me on 'Thanksgiving'. Here are the...
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Company wrote 0 private or public responses to the review from Aug 26, 2017.
I didn't like
  • Did not deliver product but charged the full amount
#1092643
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Resolved
Purchased a 43" Sharp TV from BestBuy.com for our business. It came delivered in the manufacturer's box, no extra covering for protection. Purchased in June. When we opened the box, the TV screen was busted. Was unaware of the 15 day return policy (it has been 60 days...
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Company wrote 0 private or public responses to the review from Aug 02, 2017.
MattD78
MattD78

1) "Was unaware of the 15 day return policy" This is bull. It clearly states this policy in store, online and on receipts. Also if you somehow missed the numerous advisements ...

h.kitchener
h.kitchener

It is incumbent upon the recipient to open a package delivered to them as soon as possible in order to inspect it and then take care of any issues immediately. Your not doing ...

2.5
Product
#1082575
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I am not your usual write-a-review person. However, Best Buy makes one want to write a review. The store is large and impersonal. Everyone seems to have a specialized role & is seemingly unable/ unwilling to fulfill any role accept his/ her own. The employees seem to...
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Company wrote 0 private or public responses to the review from Feb 14, 2017.
Anonymous
Anonymous

My understanding of this write up is that your complaint is about the entire big box store business in general, not Best Buy specifically. This is the business world that has ...

2.7
I liked
  • Convenient location
I didn't like
  • Given incorrect advice which wasted time
#1007772
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Resolved
Yesterday I could not get my computer on line I called the Geek squad and I got this male helper who was not only nasty but down right condescending! Kept telling me to talk slowly and kept reprimanding me This Was yesterday at about 5 pm In the end he could not help...
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Company wrote 0 private or public responses to the review from Jan 16, 2017.
3.9
I liked
  • Cant answer
#991893
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Resolved
Saw that BestBuy has iphone6s w 128 gb for $30, so I call the Dundas St location to check if they have it in rose gold. The guy who answers in their mobile dept says they have it in rose gold, and agrees to hold one for me. I drive over, pay $20 for parking, walk in...
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Company wrote 0 private or public responses to the review from Dec 10, 2016.
#970980
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Resolved
I ordered a Dell Inspirion laptop from BestBuy.com on August 8th that was supposed to come with free internet security software. I cancelled my order within ten minutes and although the price of the computer was correctly refunded, I soon discovered that I had been...
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Company wrote 0 private or public responses to the review from Aug 16, 2016.
1.0
I didn't like
  • False information on website
  • Lies and lack of written communication
#901529
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Contact Best Buy

Mailing Address:
Best Buy, Inc.
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
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Resolved
Samsung 50 inch TV. After standing in line for about 1/2 hr I was informed you need an appointment two have your TV repaired after there consoltation of how they want to rip you off. Bringing in the part to be repaired was not good enough. Either bring in the whole TV...
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Company wrote 0 private or public responses to the review from Aug 15, 2016.
5.0
#901307
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