Resolved Best Buy Reviews
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Update by user Dec 04
So I went into my local store and found out that they consider the entire week of Thanksgiving "Black Friday" week so any discounts throughout that week is exempt from price matching so although I don't agree with that at least it was some kind of an answer that made...
- Getting product same day
- Lie about price matching
Update by user Aug 20
i was contacted and replied to. the money was priorly refunded.
customers need to hear a reason.
i could of said i can wait a little longer depending the amount of time. that ship has sailed id be at the back of the line again now.
Original review posted by user Aug 19i went to best buy in person. paid in...
- Failed to provide the product
Update by user 2 days ago
I demanded to speak with some one else. this other person not a manager, took 5 minutes to go in the back and pick up my computer.
this only happened because of the YELLING that had occurred because of this stupid comment.. this should not have happened at all.....
Update by user Oct 17, 2018
The General Manager of the store took this problem on, he has arranged to have a check for the damages plus a little more for the aggravation to be sent in the next 7 to 14 business days. He has been great through this whole ordeal once we got him involved. Still leery...
- Worst customer service deserve no stars
Update by user Apr 12
I now use another software/hardware company.
Update by user Dec 20, 2018
I was finally able to track done a Best Buy person who could solve my issue. She is Trish Walker (President, Services).
I wrote a letter to her HOME!
I received back an Email from her assistant. I'm talking months to get this...
- Nobody knows what is going on
Update by user Sep 05
Best buy fixed computer and gave me free of charge a new Virus protection program. Great job!
Update by user Sep 18, 2018
Ran Trend Micro full scan twice and online assistance could not resolve. Trend Micro not on again this morning.
Original review posted by user Sep 17, 2018I had been using Kaspersky Virus protection on my computer for...
- Customer service and damaged product
- Trend micro not working after switched from kaspersky
Update by user Jul 19, 2018
they fixed it - again
Original review posted by user Jun 19, 2018Because I made the decision to go after a degree, I purchased a laptop computer. I work full time so all of my classes are online. I drove to Best Buy which is fifty plus miles (one way) from my house and purchased a computer. Bought the extended...
Update by user Dec 26, 2017
It was not resolved and I will not request any additional assistance from Best Buy mgmt. My purchasing decisions will now be left to product research resulting in online purchases after the fact.
Original review posted by user Nov 25, 2017Thanksgiving day, Nov. 23, the store opened at 5pm for a pre- black...
Update by user Aug 09, 2017
Physically had to go to store and pick up the TV. Store is 1 hour away.
Update by user Aug 09, 2017
I still do not recommend purchasing anything electronic to be delivered by UPS. Best buy has come around and made good on this purchase. They DID automatically send out another TV, but it also had a...
Resolved: Best Buy review: Charged for undelivered product from BestBuy on bestbuy.com
- Did not deliver product but charged the full amount
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